Alpharooms 

THIEVES Holiday has been cancelled due to covid and flying restrictions , I agreed to a voucher for what I had paid out , which was not a big amount at that time it was just a small deposit ,Then a week later have taken the remaining balance which was a large amount of money from my bank although alpha rooms had cancelled my booking !! they are not responding to emails ect for my refund .THIEVES ..DO NOT BOOK with these morons ..😡

The worst travel agent ever!!! It should be reported to Trade Standards!!!
We are waiting for the refund from April 2020!!! They don’t reply to emails or calls!
Disgusting!!!!

AVOID this lot do not give them any money, thousands of us awaiting refunds absolute disgraceful company have no intention of refunding people they just pay lip service to you with 'im sorry' they are not sorry at all, go to booking.com far better company

Issued a claim against them through the County Court. Won a judgement and now they are quibbling over the Court Fee (£25). What they stupidly don't seem to realise is that once people are allowed to go on holiday again, they won't be able to give holidays away as they are totally unreliable, plus their customer service is non-existent.

Dreadful company. Still waiting for a refund for a holiday which was cancelled in June 2020. Diabolical customer service.

Do not give this company any money if your holiday is cancelled due to coronavirus you will not get your money back unless you do a chargeback with your bank or you take them to the small claims court.whatever you do you will have to fight them all the way but don't give up keep persevering they will do all they can like stalling tactics they are good at that I had to wait 6 month's before I got my money back from PLEASE DO NOT USE THIS COMPANY THEY ARE ON ARTISTS AND SCAMMERS.

Had my holiday cancelled nearly a year ago. Been given 4 dates for refund but still nothing. Would be nice to know how mucn interest has been made off everyones hard earned cash. Theft simple as that.

I wouldn’t of given one star but can’t write without putting a star. These thieves have had my money since last year. They even took money out of my account without authorisation. They ignore emails and put the phone down on me. Why isn’t the law doing something. Never ever book a holiday with these people they are bad travel agents and j will leave no stone unturned until I get my money back. First port of call I have put a small claims in but happy to go to court.

Refusing to refund any bookings during the pandemic. Even though hotel confirmed to us that they have refunded the money Alpharooms are keeping it.
DO NOT LET THEM HAVE YOUR HARD EARNED CASH

Without doubt the worst company to book a holiday with full of useless jobsworth who just keep saying sorry they cancelled my holiday in July and I’m still waiting for refund even tho Ryan air refunded them my flight money in September 2020 if I had done what these criminals are doing I’d end up on prison DO MOT USE ALPHA ROOMS BUNCH OF CROOKS

This company are just fraudsters. I cancelled a hotel booking within 36 hours of making the original booking. Received a response to tell me that cancellation charge would be £60 and processed within 7 days. Then got a contradictory email telling me that I must cancel via their website (which I had already done). Their website doesnt have an option to cancel - only to send the same cancelation notice that I had already sent. Then get an email telling me that I have to pay £300 instalment on the cancelled booking. I email them to remind them that the booking was cancelled a month earlier and NOT to use my credit card details. They respond by telling me to cancel through the website again........... then take the £300 from my credit card anyway! Obviously I will report the transaction as fraud with my CCard company but have spent so much time on this that its beyond ridiculous!

Hopefully they will go out of business soon.

DONT FALL FOR THIS COMPANY!!!
I MADE A BOOKING LAST NIGHT AND DIDNT RECEIVE ANY EMAIL CONFIRMATION. WHEN I RANG THEM
THEY TOLD ME THEY CANCELLED THE BOOKING AS THE PAYMENT DIDNT COME THROUGH TO THEM AND THAT I HAD TO MAKE PAYMENT OVER THE PHONE DUE TO A “TECHNICAL ERROR ON THEIR SYSTEMS”.
THEY TRIED TO FORCE ME TO MAKE THE PAYMENT OVER THE PHONE AND THAT ALL CUSTOMERS WERE DOING SO. THIS PART SOUNDED HIGHLY DODGY SO I REFUSED TO BOOK.
I WARN YOU ALL NOT TO FALL FOR THIS AS IT A HIGHLY DODGY SCAM TO STEAL OUR FUNDS!!!

As above,sorry mistake it was 13th May 2020

Still waiting for my refund. Travel date was 9th April 2020

This company isn’t complying with the rules of their ABTA licence!!! They instructed refunds to be paid

What a joke this outfit is.
Cancelled our booking and left us high and dry at our hotel at New year, leaving me with no choice but to pay again then to be told a credit note is the only refund option.
DID I PAY WITH A CREDIT NOTE ???
emails getting bounced back and then generic replies, not responding to any of my complaints just come off a phone call holding for an hour without response.
Do not not book with them EVER.
THEY ARE SHOCKING.

8 months after holiday cancelled still no refund , Told on many occasions I would be refunded , but “Vinson” now refusing refund
Emailed , messaged , called and constantly told lies.

DO NOT USE THIS COMPANY!
If you want to make a booking and not be able to claim (not receive but claim) for a cash refund until 13months after your booking was made, then use this company. Absolute scam. Customer service via phone and email is beyond poor. Put on hold for lengthy times, staff are reading from set answers. Emails are unanswered.

Having cancelled my holiday I was offered a credit note. Flatly refused and did a chargeback from my credit company. Full refund within 2 weeks £380.Get wise pay with credit card and demand chargeback!

Booking : 12434** - not fake review - following my earlier review I will not stop until I get my full refund back and also hope that others read this ( and on other / all review sites I’ll be posting on) who are much less vulnerable than I. After my recent review , truthful and appealing waiting for a full refund now for 8 months, at least 28 emails and 16 stressful phone calls ( I’ve now recorded these for court , with promises and emails of paying me back September, October, November ) then a further recording of a member of accounts team ( named) calling me a week before 10th December, reassuring me I’ll be paid on the 10th of December and “ why would I call you if I wasn’t giving you a definite date of repayment “she said. shameful you represent this disgusting company
Make no mistake, small claims just filed £35, plus claiming for interest, other losses and adding to a stress and anxiety health condition - I will never , ever drop this . 10 years I’ve used Alpha. Do so at your own peril. File that court claim. Bizarrely had I been treated a little better, I’d have used vouchers to rebook but never did I think a company would behave like this. Martin Lewis here I come too.

Alpharooms are still ignoring emails regarding refund from July. Have stopped us from accessing our documents and have requested proof of payment and atol protected certificate, why would they need these details when they already have them?! Yet another excuse not to refund. Bank is now looking in to this. THEIVES!!!