Alpharooms 

Thieves!!! Don’t book with these people. They are hanging onto my money and refusing to give it me back with no explanation just excuses and lies!

Accommodation booked in Spain through Alpharooms for May 2020, using their Irish website. Cancelled, by Alpharooms, approximately 2 weeks prior to due date. Got the usual runaround/worthless promises for approximately 6 weeks, having flatly declined their offer of a"Refund Credit voucher" from the outset and insisting that a full refund onto credit card was the only option I would accept by a specific date. Once this date had passed I initiated the chargeback process with my credit card provider. This resulted in the full amount owed to me being returned to my account within 2 weeks. Effectively, the credit card company retrieved the money from Alpharooms, whether they liked it or not!! Similar action taken against Ryanair produced a similar result, in an even shorter timeframe. Moral of the story is contact your bank/ credit card company and insist they initiate the "Chargeback" procedure, this is your entitlement from your bank/credit card company. Do not allow yourself to be fobbed of in this.

Book with this company at your peril. They cancelled my holiday less than 2 days before I was due to travel. I have now being waiting 3 weeks for their so called promised credit voucher. I have contacted them 4 times via e mail, as I can't get through by phone. As yet, not even an acknowledgement for the e mails, voucher, or as I want & entitled to, a cash refund. IF you value your money & want to book with a reliable company, go elsewhere.

Absolutely disgusting company will never give them another penny, can’t believe they still have the neck to advertise I really wish I could give them minus 5 stars.

Please read all the genuine bad reviews about this disgusting company!! The good reviews that say " invited " are fake! These thieves have stolen money from thousands of customers with no intention of paying it back.

Alpharooms are a disgraceful company. I have phoned them numerous times. Emailed. Texted through Facebook. They lie and make empty promises and keep peoples money. The are criminal

If I could give zero stars I would. Totally unhelpful & grasp of English appalling

Cant even be bothered to reply to my emails now.... disgusting agents!!!
AVOID!!!!!

I am a long term customer.. even allowing for the Covid crisis... they have been an absolute disgrace. Almost impossible to contact.. when they finally replied to an email they give false info... I’ve sent them 37 emails over 7 months , they’ve replied to 4 .. I’m still trying to get some sort of resolution from a may holiday.. I will never use them again .. after 10 years of using them ..

If you wish to waste your well earned money then go ahead and book with this company, also read the 1* reviews for Alpharooms.com on trustpilot, they are a SHAM of a company, you have been warned

Please leave your review on trustpilot.co.U.K. Not this site. They use the other site for their website. However don’t use alpharooms whatever - terrible customer service and still battling for my money since April 2020

Don’t ever book with theses guys owed over two grand they won’t refund just lies and excuses niece is owed over two grand also shouldn’t be allowed some one needs to investigate and hold these accountable

08/11/2020

NO UPDATE STILL WAITING I WILL REVIEW EVERYDAY

07/11/2020

NO UPDATE STILL WAITING

06/11/2020

No update still waiting

01/11/2020

WAS TOLD ON 27TH OCTOBER I WOULD BE CONTACTED WITHIN 24Hrs STILL NOTHING LYING LOWLIFE THIEVES

27/10/2020
****6 weeks on from my first review still NO refund still NO contact still NO replies 32 weeks (8 MONTHS) since my holiday was cancelled! I have now taken legal action and spoken to my local paper to name and shame these THIEVES! This has gone beyond trying to get a refund now it is about PRINCIPLE!! Disgrace to say the least!!!

AVOID LIERS AND THIEVES
If I could give this company 0 stars I would
This company is dire and a disgrace my holiday for 11 people was cancelled on 20th March 2020 due Covid 19.
Alpharooms initially rang me to advise that it had been cancelled and my refund had been processed so I would receive the full refund within 28 working days great thumbs up, 28 working days later.... no refund, no email, no telephone calls so I decided to call them to be told they would not issue me a refund only a credit note explained to them we didn’t want a credit note as was not looking to rebook (this was a stag do for 11 lads wedding obviously cancelled)
Alpharooms then told me to wait until July 31st 2020 where I could then send an email declining the credit note and they would issue a full refund within 5-7 working days
You guessed it 5-7working days later no refund…..
Once again I called them over a period of two days over two hours a time to be hung up on twice, cut off twice and I was even given someone else's full holidays details including lead name destination and what was left to pay etc… by a customer service advisor?? DPA breach or what??? When I told them I wasn’t that customer they hung up AGAIN!!!
Final attempt Tuesday 1st September 2020 again queuing for over 2 hours to be told all the stuff I had been told previously so I told them I wanted a confirmation email to state I would be receiving the refund within 7 working days this would have been Thursday 10th September 2020……
Thursday 10th September 2020 you guessed it STILL NO REFUND!!!
Alpharooms you are a shambles of a company and should be ashamed at how you have treated your customers you have over £2,000 of money that does not belong to you no other option but to now seek advice from Trading standards and Citizens advice and also apply for a charge back from my bank
DO NOT BOOK YOUR HOLIDAY WITH THIS COMPANY UNLESS YOU WANT TO BE RIPPED OFF LIED TO AND HAVE THE WORST CUSTOMER EXPERIENE IMAGINABLE
SORT IT OUT ALPHAROOMS!!!!

****EDIT AUTOMATED REPLY THIS AFTERNOON I WILL NOT BE EXPECTING ANY SORT OF COMMUNICATION FROM THESE CLOWNS****
I WILL POST A REVIEW EVERY DAY UNTIL I RECEIVE MY REFUND!!!!!!!

Alpharooms is an Absolutely horrendous company, STAY AWAY!!!! If you want peace of mind book hotels and flights directly, now it might be a little more money but you will be able to manage this for yourselves AS Alpharooms has withheld all my money from a cancellation holiday that WE Alpharooms and myself had an agreement that I was getting my cash Refund to my card and after months of waiting they decided not to give it and want to post date me a credit note which I told them I wouldn’t except..

This company is withholding thousands of customers monies from them it’s unbelievable how they haven’t been shut down or been arrested.

How can people who work for these keep fobbing customers off when they’re entitled to there money back.

If I could give Alpharooms a - star review I would, criminality going on here.

Signed
Daniel O Reilly

I wouldn’t even give these people 1 star . It should be 0 . Absolutely disgusting company, still holding my money after 8 months and fobbing me off with lies that they have tried to call me several times . Vinson tells me every day he has tried calling , they have my correct number as I remind them every day if what is . Please do not use these people . Check who you are booking with as these people just take your money and run

Had a holiday booked for February but found out by myself that the hotel was closed, requested refund for part payment of £192 (luckily I was able to stop the further payment being taken) but we were told we would be being offered a credit note. I advised I did not want it and would not accept a credit note as next time I want to go on holiday they may not be the cheapest (not that I would use them again) My hotel was cancelled so I wanted a refund. They even called me today asking when I am going to use the credit note and to make a new booking I have informed them that I am starting a chargeback as I don’t trust their company and I wouldn't book with alpharooms again if they offered me free booking.
They really are the worst travel company ever. Avoid at all costs. Shocking company.

Would have given a zero rating if I had the option.

A crock of s. h. i. t.
T. h. i. e. v. i. n. g.
I. n. d. i. a. n
B. a. s. t. a. r. d. s

Absolute joke of a travel company. Cannot believe that during Covid they turned their phones off and did not answer any emails and could not even contact them through online chat. When I eventually got through to them about my cancelled holiday in August they said a refund would be in my account in 6 to 8 weeks but still nothing and have rang numerous times and got told the same thing that it would be another 6 to 8 weeks. I have got my money back from Aer Lingus but still fighting for my money for accommodation. I will never use this Company again.

Have used Alpharooms for years but NEVER NEVER AGAIN! They owe me and thousands of Other people a refund after this years holidays where cancelled.
I have been promised my money 3 times since April and still waiting 6 months later.

Do not book with this company, worst customer service ever. Waiting for money back.