Alpharooms 

Absolute joke of a company. I've been waiting over 9 months for a refund and just keep getting told lie after lie. Along with thousands of others. I'd love to know how they're getting away with it. Treating customers in this way is a disgrace

If I could give them a minus star I would...but the system on Trustpilot won't allow this.

Alpharooms are dreadful DO NOT ever book anything with them...they DO NOT answer emails and if you are lucky enough to get ANY conversation with them via other methods they just fob you off with false hope and promises. They keep saying they are not the supplier of our holidays/hotel bookings and I found out they book through the Indian Holidays Company Ltd, based in Mumbai. This is why they tell you that. Nonetheless, your contract is with them for your booking not anyone else they choose to go through.
I don't understand how they can get away with what they are doing.

I have been trying to get my money back since march,false promises if they do answer you request for a refund.DO NOT BOOK with this company.

They robbed me for over €550 through the “PANDEMIC “
Booked in February,paid €20 deposit then Covid kicked in.
Emailed +phoned countless times to cancel hotel but no answers back from them,
They carried on and took first payment €276, tried tried tried emailing and ringing again no reply’s,
They took second payment €276,
They tried to take final payment of €1000+ but thankfully it failed for some reason (GREAT)
All through this time no one could fly from Ireland without quarantine,
I’ve been using this company for this past 10-12 years/3 times + a year.
NEVER AGAIN!!!!!
ABSOLUTE SCAMMERS!!!!

Alpharooms are dreadful DO NOT BOOK A HOLIDAY WITH THEM....they still owe my family £3000 going back to June when our holiday was cancelled and they DO NOT ever answer emails - if you are lucky enough to get ANY conversation with them via other methods they just fob you off with false hope and promises.
so many people have suffered financially during this pandemic and we have a legal right to receive a refund SO WHY IS NOBODY DOING ANYTHING ABOUT THESE CROOKS....ATOL its time to shut them down ..... grrrrrr makes my blood boil t

please read my honest review for this gang of scammers / thief's
like many other unhappy people i am still waiting for the refund for my cancelled holiday from 11 may 2020 due to no fault of my own
i paid £619.48 for a holiday to the algarve ref number 172244409853 after trying in vain to contact them even via a letter to the head office i have given up hope of receiving the balance of £294.30 they still owe me i have received a fraction back from them
and they have tried to tell me the problem is rynair will not pay them my flight money back,so after contacting rynair direct they tell me they have paid alpha rooms my funds back to them as a charge back ???
where do you go from here
i have been using these for the last couple of years and have had some cheap holidays "not always smooth with various problems"
but as from now i would not recommend them to any one
they have lost my custom/other family members custom and friends and work colleagues custom
please do not use them and have to go through the trouble's myself and other people who are struggling to get refunds i was offered a voucher which before they shut the online help i refused many times
i am clinically extremely vulnerable due to cancer of the blood so would not risk going abroad for any time in the near future
thank you and spread the word about this lot

peter

Should be taken onto hand by ATOL. Its abuse of government instruction is nothing short of disgraceful. The pandemic will pass the damage to your reputation will not

Worst company I have ever dealt with, after months and months off trying to get my money back, they emailed me a credit note, then two days ago when I went to use it, they refused to let me use it, I'm going to report them to the ombudsman and take them to court, and they never answer any emails what so ever avoid!!!!

Absolutely criminal what this so called company is trying to get away with, the promise after promise of refunds, then to be told that I will receive refund and that they are just waiting on managers approval, then today to be told that unfortunately there will be no refund only the option of a credit note, sharks the whole
Company, the way it’s going I really hope they do go bust and that no one has to deal with these people ever again. Complete bullshitters.

I have used alpharooms for over 10 years and was extremely happy with the service for every trip until covid! They are absolute liars and thieves! Promise refunds and they don’t appear! Fuming!!!

I have been trying to obtain refund from this company and have constantly been pushing for it.
I have just received the following message from them.

Tue 20/10/2020 13:35
Dear Philip,

Thank you for writing to us.

With reference to your cancelled booking I would like to inform you that the amount which you have paid will be as credit and refund will be processed after one year from departure date.

Should you have any concerns do not hesitate to contact us.

Thanks and regards,
Jasmine.

This is definitely not acceptable and it looks like I need to take this matter further.
Dishonest company making it's own rules in relation to refunds I received my refund from airline within 2 weeks so why do I have to wait 12 months for my refund from this Rip off company

Shameful service. We have chased numerous times for a refund due to them cancelling our hotel in July. (Ref 370999199086) I have decided i have had enough ...and i will be taking the matter up with the Small Claims Court. Alpharooms owe us £1200. I would recommend people to do the same. It will cost us £70 to submit our claim online to the court. i am prepared to pay that as they cannot get away with this.

How can they still be allowed to operate??? They take your money, they avoid providing you the service promised, they blame COVID and then they keep your money !!!

How the travel industry hasn’t kicked them out I just don’t know ?

Avoid. They are nasty and dispicable

Absolutely shocking customer service. Cancelled booking before first payment was due. Still took my payment. Contacted them and was told Hotel was holding up the cancellation. Contacted hotel who said had been cancelled weeks before. Still waiting on my money. was told 8 weeks then 8-10 weeks, now over 10 weeks and trying to tell me now I've to get a voucher. Not acceptable. Do not book with this company.

Having been emailed and promised a full refund for a holiday that Alpharooms cancelled, without my wish or knowledge - and having already agreed to refund and the rejection of an Alpharooms credit note - I waited for the 8 weeks Alpharooms required to refund my money, only to be sent a credit note that I neither wanted or agreed to. I have now spoken to the fraud department of my credit card company who will employ the necessary legal steps for full recovery.

Reference: 503957175720

Still waiting on a refund from Alpharooms despite them telling me over 2 months ago that I will be refunded. Despite many requests for an update I have not heard back from them. Awful customer service.

Chargeback is the only option left at this stage. This company should be shut down for their treatment of their customer since the pandemic began.

There will be a reply that will say something like "Thank you for your review which we are very sorry to read. We have passed this onto the relevant department who will be responding to you accordingly."

But guess what...They never respond!

Stay clear.can't get my refund back.they hold your money illegally. Holiday was cancelled due to Covid.
Airline returned money to Alpharooms, hotel returned money to Alpharooms but this company Alpharoom refuse to pay the customer back ,holding on to our money illegally...They NEED TO be investigated for breaching terms & conditions.

The hotel I booked in Spain was closed due to Covid and all that Alpharooms would offer was a credit note and if I didn't use it by the end of May 2021, I could then claim a refund. They've refused point blank to consider a refund now. I've used Alpharooms in the past without any issues, but this disgraceful attitude will mean that I'll never use them again.

Still waiting on refund from alpharooms for accommodation that was not opened on my dates in July was promised a full refund by 1 bloke within a week now a lady telling me I'm on a list could take a month what a joke being onto my bank for charge back can't believe a word they tell you

Absolutely shocking, I have called 4 Times in last few weeks to be told my refund will be processed, I am now taking legal action and have applied for a charge back with my credit card company. 6-8 weeks I was told and every time they tell me they keep telling me it’s a credit note for another holiday. My hotel wasn’t even open? Despicable way to treat people. It’s my money and to claim you are still refunding people from March and April ...pull the other one you have no intention of paying anyone.