Alpharooms 

Still waiting refund for cancelled accommodation to Vegas ,can’t get talking to anyone by phone unless I am trying to book new accommodation,I cancelled this holiday in July with my 84 days cancellation period ,had to be done on their online chat ,(which is really an email),I had paid for half monies owing with the remainder to be taken out in October ,I was assured by an email back that they would be cancelling it and getting onto suppliers ,have heard no more but they have now taken the money from my credit for the other half ,this was a cancelled holiday that was in the permitted cancelling period ,awful company ,

I have tried since July to get a refund from this unscrupulous firm. Eventually I managed to speak to Vinson who emailed and advised there was a £60 cancellation charge, reluctantly I agreed to the charge. I was advised the balance would be paid with 6 - 8 weeks. Today, 7th October, I called to see if the refund was being processed, only to be told that I will not be getting a refund and that I either need to rebook a holiday or wait until March 2021 to get a refund.
I have it in writing from Vinson that I will get my refund so why are they backtracking.
Alpharooms have no right to hold on to my refund and to tell me that i have no rights!

Avoid this company
Booking Reference :- 441546323924

Will post every day until my refund if reurned,

Avoid this company.

I’m waiting for a refund from cancelled holiday and they do not reply.

Don’t risk your money booking.

The reply on here from Richard is just a automated repeated reply.

Book with reputable company

I cancelled a hotel booking mid March for travel 25th July to 8th August 2020. My booking was free cancellation. After numerous attempts to retrieve my refund I have never been told such a bunch of consistent lies by agents working for Alpharooms . Every time I contacted them it was 6-8 weeks. 11th August I was promised 6-8 weeks I would have my refund, guess what today it’s 8 weeks and no refund. Now I have been told by Lauren it will take some time for my refund and they will email me when it’s refunded. Lauren kept contradicting herself, firstly telling me I would be refunded end of October then later on our phone call to say she didn’t know when. No supervisor would take any of my calls. Totally disgusted with there behaviour of a valuable customer. Never again will I use Alpharooms. A joke of a company how they treat their customers. As I have waited almost 7 months for my refunded I think it’s time this company be held accountable for their actions and refund their customers.

Booked accommodation with Alpharooms for November was informed by the manager of the hotel Bristol Park in Benidorm the hotel will be closed for our stay.I contacted Alpharooms that I want a full refund,after numerous emails and phone calls of which Alpharooms have refused to refund my money.I have decided to claim on my credit card via a chargeback,if this fails i will be taking Alpharooms to the small claims court.Please do not use this company for your holidays they are con artist they take your money and don't give a damn about their customers

Crap company
Does anyone know how I can get Alpharooms to refund my cancelled booking, I cancelled it so it has nothing to do with it being cancelled by Alpharooms. I know I am only getting a fraction of the money back and have been sent details 9 weeks aga of what I would be getting within 6-8 weeks, but no refund yet. When I phone Alpharooms, I get a load of twaddle from them. Booking ref 289441061444

After spending another day trying to speak to someone about the refund that was promised I've totally had enough, this has gone on for weeks, promise of a refund and it's all lies. This is my money and they are just holding on to it. NEVER USE THIS COMPANY AGAIN. I also had a hotels booked with booking.com and hotels.com and they were both helpful and easy to deal with. Absolute shambles, you should be ashamed of your customer service alpharooms.

Alpharooms failing to provide refund for holiday from June even tho it's after the agreed date of 30th Sept. Email address for refunds does not work. Poor customer service.

We used Alpharooms to book a break at a
H Top hotel and, although they have now taken the H Top hotels off their website, are still claiming that they are waiting for updates from their supplier and are unable to give me any information as to whether my booking will be honoured.
I contacted H Top directly and they have told me that all of their hotels are closed but for reasons best known to Alpharooms they are refusing to admit that our break is cancelled and after phoning them numerous times I keep getting an almost scripted reply that they will email or phone me when they are updated.
It's obvious to me that they are aware that the hotels are closed due to the fact that they have removed them from their website and with only a week to go before our departure date we are still in limbo as to what is happening or whether an alternative hotel will be available to us.

Been trying to get in touch with someone for a refund for my booking 544745175427 for over 3 months, promised a call back and still waiting, all emails are ignored. I havent even been offered a credit note! complete fraudsters who consistently make promises they dont keep AVOID. Im in the process of taking these fraudsters to small claims court

This is the worst customer service I have ever received. During covid they refused to provide a refund Despite them cancelling. They gave a credit note. I used the credit on another hotel which also got cancelled due to covid escalations in spain. This time they will won’t change unless I pay £30 per person. The customer service is appalling. I’ve now called 4 times to try and change the hotel and dates. I have to wait 40 mins each time. Each time they say they can’t get through to the hotel and I should call back again tomorrow. I’ve wasted so much time. If I had booked direct it would have been cheaper and simpler. Never use this useless middleman! Steer clear.

NO STARS LYING CHEATING THIEVING SCAMMERS FULL OF BS,IF ID DONE WHAT YOU DO ON THE STREETS I WOULD BE ARRESTED FOR FRAUD YOUR COMPANY IS FINISHED I DONT THINK ANYONE WILL GET A REFUND YOU WILL DECLARE BANKRUPTCY AND THIEVE THE MONEY

Alpharooms uses 4th party to hold payment, no refund for almost 2 years.

I booked my holiday in September 2019 for departure in June 2020, cost was €1646.88, which I paid in full at the time of booking.

The holiday did not go ahead because of Covid. I contacted the hotel and they confirmed that they have not received any payment from Alpharooms.

Today, I spoke to Dominic who works for Alpharooms in India.

Dominic told me that my money is with a supplier called Hotelcompany.com, which Dominic said is a private and business domain and will not appear on the internet, so I can’t contact the company to get a refund.

As a conclusion, Alpharooms passed my payment onto a 4th party! I’m the first party, Alpharooms is the 2nd party, the hotel is the 3rd party and Hotelcompany.com is the 4th party.

I gave €1646.88 to Alpharooms in September 2019, for a holiday in June 2020.

Today, Dominic told me I have to wait until June 2021 to commence the processing of the refund - almost 24 months after Alpharooms received my money.

Alpharooms have had the benefit of my money for 12 months now. At the time of projected refund, it will be 24 months.

Who owns Hotelcompany.com? Where is my money, 12 months on?

I want my money back now.

Never had problem with thi company elton was great today on the phone sorted my holiday out would give 10 stars if I could

Zero Stars I have been trying to get a refund for months. I finally received an email on the 1.08.20 confirming I was getting a refund in the next 6/7 weeks, which is this week. When my daughter in law complained on Facebook I received a call from a call handler at lunchtime today. He said he didn’t know when I would get the refund as they are working in date order & are working on March/April ! What !, how long does it take & what on earth are they doing only be at March/April???? This is totally unacceptable & I will be taking it further with trading standards. Do not use this company.

My booking ref 495327980984
When is somebody going to call me. I need this sorting asap. I have been trying to speak to somebody since the 18th august and heard nothing. I have sent numerous emails, messaged on fb, and on my booking. Also emailed flora and not received one phonecall. Booked me into a hotel that is closed till 2021. Meant to be going away on the 12th sept. Want a refund as the hotel we booked is the one we wanted. Cannot believe that after having received 2 messenger messages stating I would receive a call within 48hrs which i didnt. Then to be messaged that i would get a call by the end of the following day. Still nothing. How hard is it to contact someone. Absolutely raging
Saffron

Absolute shocker of a company! Avoid like the plague. Customer service = zero service. They don’t get back to you when they say they will, you are fobbed off. They have taken money for a holiday booked pre covid. Airlines won’t fly but these clowns still want full payment! Get a grip, get some staff training and get with the program you massive joke of a company.

Poor customer service, still no refund after waiting 5 months, do not spend your hard earned money with this company, they owe me £3000, no one is helping resolve this issue, they leave you on the phone for hours, cut you off and do not respond to emails. 794690734940, please can someone action my refund.

I would prefer to have a 👎 or 🤬 rather than the option of a “star” for this review!! I have had a great holidays booked through Alpharooms in 2019 & 2018, however they have MASSIVELY let their customers down through this pandemic. How a certified company can fail on so many levels is just awfully sad! To even get to speak to a customer advisor feels like a lottery win, or the chance to have a reply to an email is like catching a falling star! I haven’t even touched the edges with how royally they have messed up. I’m certain I’ll get a “reply” to this asking for reference number & I’ll get a ring back, the ring back doesn’t come & neither does the refund! Please take the time to read the reviews before booking for a little less cost, I will forever more book through a reputable agent who has impeccable customer service before I’ll ever dream of trying to save a pound or two through Alpharooms. 😔

WOULD GIVE NO STARS IF I COULD

⚠️ Beware
Alpha Rooms are affiliated with Teletext holidays and Trust Travel. Make sure you check out all the reviews before booking anything!
It’s a good idea to check ‘Companies House website’ too. It’s free to see which companies are linked and who the crooked directors are ...

We booked the Accra Beach hotel in Barbados with Alpha Rooms via Trip Advisor but discovered a week before that the hotel would be closed when we arrived.

Despite informing Alpha Rooms of this immediately, and asking them to transfer us to alternative accommodation or give us a refund, nothing was resolved.

We ended up paying for a different hotel so we’re £680 out of pocket.

We met the General Manager of Accra Beach hotel who confirmed that all their suppliers were informed that the hotel would reopen on 11 September.
So Alpha Rooms took our money under false pretences.

We received a few ‘generic’ messages saying this was being escalated to the ‘Concern Team’ but it’s clearly all a pack of lies.
This is daylight robbery.

They are scammers and fraudsters who are taking money but not providing a service, or refunding.

This company are operating illegally and the sooner they all go out of business the better it will be for us all.

Apparently there’s a Facebook Group set up by customers who are owed £1.5 million by Alpha Rooms

Nice money in their bank eh?
Worse than the Mafia
DO NOT USE THEM ⚠️