Alpharooms 

I would refer anyone even thinking of using AR to look on Facebook. A group has been set up called alpharooms no refund support group, which now has 1.7k members. This will give you the real picture of what AR are really about - it will tell you the struggle of everyone's personal story of how they are battling & I mean battling for a refund for cancelled flights/accomodation that AR are refusing to do. It is disgraceful how this company is still trading. My personal story is I had booked accomodation only to Morocco with AR. I informed AR that my flights were cancelled & the FCO advice is that UK tourists can still not travel to Morocco, so I had no way of getting there. I was simply told there was a 100% cancellation charge & they will not refund me & insisted I could travel? After speaking to the hotel directly in Morocco, they advised me that the "supplier" AR use has cancelled all bookings & not paid the hotel! AR have told me nothing but lies & despite countless calls, emails, fb messenger, I am being completely ignored, if I get through by phone, they hang up. I have now sent a letter before action & will make a claim through the small claims court, but it should never have got to this point. Please, please, please, no one ever use this despicable company.

Zero stars.. Please avoid.
Sell holidays that don't exist and refuse to refund over £2000 I paid I full.
Hang up phone on me on one occasion I actually managed to speak to someone as I demanded refund.
Reposted this review as they objected to my last one as apparently it was 'harmful /illegal' '.
Last I checked alpharooms, selling holidays that don't exist and keeping the money.. I'd deem that harmful and most certainly illegal.. It's fraud! Before any copy and paste replies.. No you can't have my itinerary number... You have it.. Along with my 2k... Trust pilot can we report their harmful /illegai replies? Which are just lies tbh.
Avoid avoid avoid folks please do not book with them...

Dreadful experience. Tried to cancel one room as friends travelling with us were unable to come. Vincent told me I had no such booking and hung up on me. Called again and spoke to Augustin who told me I had got a booking and It would be £30 pp cancellation fee and credit note for remainder. Ok I thought I’ll take that. Was told would receive email confirmation. No email confirmation received and no air corridor for Portugal (at the time) so I called again to cancel the second room stating the terms that Augustin had provided and asked for email confirmation. Jasmin told me that nothing had been cancelled and that if I wanted to cancel it would be 100% charged. Asked to speak to a manager and was told he’s too busy with important things. Jasmin hung up but then emailed to say that she was looking into things. The air corridor was announced and we decided to keep both rooms. I replied to the email that Jasmine sent me saying expressly not to cancel my booking. I attempted to call over the next 5 hours but either couldn’t get through or was hung up on before I could speak to anyone. Nevertheless email was sent. I checked with the hotel directly and they said my reservations were still live and they were expecting my party on 23/8. 24 hours after sending my email saying not to cancel I received a call from Jasmin saying she’d cancelled the rooms and I should get my money back within 7-8 weeks (just shy of £2500). I checked with the hotel and they confirmed my reservation had been cancelled. I contacted Jasmin again to tell her to reinstate the booking (by this time as the corridor had been announced, hotel prices had increased in Portugal and I was already £2500 out of pocket so didn’t want to book elsewhere if I could avoid it to be told she wasn’t in that day and there was nothing that could be done. The lady I was speaking to was incredibly rude and said she couldn’t reinstate it and that it was my fault anyway......I reminded her that I’d emailed saying do not cancel and suggested she looked at the chain of emails.....she said she was and then tutted and hung up. Given the response from AR and the fact that I needed accommodation, the hotel could not reinstate the reservation on my behalf as they hadn’t been paid yet....hmmm I booked this and paid in full in December.....the only option left was to rebook....which I did directly with the hotel. Some 4 hours later I then received a call from Jasmin....yes she was working that day after all ..... telling me my rooms were reinstated.....Aaaaahhhh! I now have 4 rooms.....apparently. I told her what I’d been told by her colleague ....nothing could be done, it’s your fault and Jasmin isn’t working today so you’ll have to deal with me....and that I’d had to re book myself with the hotel, her reply well I’m not cancelling them again. Sent an email to them laying the entire mess out.....received a response from Leo telling me that It had taken a lot of effort on their behalf to reinstate the booking so if I didn’t show I’d lose all my money......I called the hotel to be told the only reservation they held was the one I’d booked with them myself. Emailed Leo again who told me that systems take time to upload and that I’d be fine when I arrived. Arrived at the hotel to be told definitely only one booking.....the one id made myself directly with them....the only other record they had was the cancelled one Emailed Leo over a week ago now with various chasers and I’m still waiting. Deplorable customer service.....would never recommend or use this company again.

Alpharooms have taken our money for a hotel in Barbados that is not opening until October and we’re meant to check in 29th Aug 2020. And despite a couple of messages and the promise of a call back from “Simon” they have not bothered contacting us to sort this out. All I asked was to be transferred to a hotel that is open, but that appears to be too much trouble for them to arrange. They have my money so can do what they like. Please DO NOT BOOK with this dodgy outfit. As time is running out have had to book alternative accommodation and pay again. So am currently over £650 out of pocket. They have no morals. I repeat DO NOT BOOK anything with this lot. Go elsewhere, even if you have to pay a bit extra. I will no doubt get the generic response from them which is just rubbish and not worth the effort to read. They have no intention of a) contacting me by phone or email. b) sorting out alternative accommodation or c) refunding my money in full. I have paid in good faith for a service which they have failed to deliver. I will go out of my way to tell as many people as possible they are an utter disgrace and not to be trusted. Just read other reviews and see for yourselves. I suspect the good reviews are fake given the high percentage of bad ones.

If you want to entrust your hard earned cash to a firm who make promises time and again, refuse to email to confirm a conversation you’ve had about a booking (60 mins on hold then 45 minutes on phone interspersed with hold periods too) and have to contact your airline yourself, despite booking a package holiday, this is your crew. If you want to be able to speak to someone and actually get something done with your bookings, then book elsewhere. I’d use Travel Republic, as my friends did, and were kept appraised of travel plans

After 9 years of loyalty spending over €10 thousand over the years on holidays, this year due to unwell husband and current COVID 19 restrictions I rang the company 4 times. After minimum of 40 minutes waiting time and clearly wanting the cancellation department, I was answered by Roy in sales! Another call the man could not hear me as the call from his end was bad and he hung up.

Still waiting on refund for holiday that we fully complied with cancellation guidelines, given 6 weeks notice.

All emails are being ignored. Would never advise families to go through the stress of this company again!

I hope this company cease trading, they refuse to refund you when the holiday is cancelled tell a pack of lies then when you are forced to ask your bank for a chargeback they phone you to say they will contest the chargeback over twenty years I've used Alpharooms but now I'm hoping they cease to exist

Alpharooms DONT provide the service you pay for and then don’t refund you. They go to every length the ignore your lines of communication, switch off phone lines and live chats. Appalling behaviour and WONT be using again and I hope this review STOPS others.

I’ve been a customer for 8 years and found them pretty good .. but the way they have dealt with the COVID crisis is shocking .. they will not answer the phone or return emails .. if they possibly do it’s just lies .. I’m now trying other avenues such as legal help to recover my money . Do not use this disgraceful company

I am still struggling to get anywhere with this bunch of clowns. No reply to emails. No one answers the phone. You would have to be a complete fool to trust this bunch of thieves with a single penny of your own money. We were supposed to holiday last March 17. I do believe this company will fold and try to take customers money with them. Do not give this scam company a penny.

I've tried for a couple of weeks to get through to amend a booking after a few messages on facebook Vincent took on the role to do his upper most to help me out with success have to applaud Vincent he does a great job and thanks again holiday sorted for next year with zero changes and not overall expensive either were happy we have our holiday in the future to look forward to

Hi,
After my complaint here I received an email from Joe saying I will get a refund within 8-10 weeks. Fair enough even though I have paid myself again to book another hotel (previous was closed and alpharooms didn't even bother to inform us).
Today I received an email from alpharooms that I will get a credit voucher on 31st June 2021!!! I hope this is a mistake!! Otherwise I need to contact bank for chargeback or even a solicitor!
Please look into this ASAP and get back to me as I contacted hotel and they confirmed they already refunded you money!!

My first time to use this company to book a hotel and will certainly be our last .....recieved confirmation of our flights cancelled to Orlando this month ...have tried several times over the past couple of weeks to contact them as my hotel balance is due tomorrow .they wont answer any of our emails ..obviously waiting like preys to pounce tomorrow to get the money due for the hotel ..i.have contacted our bank funny thing is girl on the telephone in the bank was not surprised when she heard alparooms lol i got the impression she deals with them a lot but not in a positive way read online.forums and their fb page to see how bad this company is .i cant believe trivago work alongside them .anyway i have to proceed with the transaction tomorrow according to the bank as im in contract with them but they will put in for a charge back and dispute this....therefore i will recieve all my money back soon .
Please dont use this company they have shockingly bad customer service skills i really dont know how they are still operating ..a disaster of a company avoid ..avoid..avoid ....

Not even worth 1 star, a truly abysmal company. Due to FCO advice on travel to Spain we decided against travelling then we found out from another travel firm that our hotel had decided to close on A ugust 4th. despite this Alpharooms have offered us a credit note or a 100% cancellation charge, Legal action on way.

Ref 508624090812

Made an original booking and paid £20 deposit. Then just before first payment was due (£240) they emailed to say my room wasn’t available and I “had” to accept a worse room.

Obviously I didn’t accept and asked them to cancel. It was too late to cancel payment so they took my money. My booking is now cancelled , although they have added a random booking to my account (which I didn’t make ). 50+ emails later and still no refund - the same generic (broken English ) reply every time. Absolute scammers . I’m taking legal advice and also reporting to watchdog. Avoid these at all costs.
They will take your money and then not contact you again.

If you could give zero stars I would. Customer Service non existent. Unable to holiday in USA due to Covid and UK government guidance not to travel. I paid in full for accommodation in Feb 2020 for our stay in Orlando in Sept 2020. Due to not being able to get over to the states. I asked to cancel. The hotel we were due to stay in are giving full refunds, however Alpharooms require £30 per person to cancel plus 75% of the booking cost. This beggars belief, but i owe them money to cancel. What a nightmare of a company. No response to emails etc. Stay clear, going forward guess who will never book through them again.

I have been trying to get an answer in relation to a booking we have for las Vegas for later this month. Flights obviously cancelled so we can't go and FCO advises essential travel only to USA... AR are insisting that I am requesting a cancellation. Ummm no. We are not allowed to travel there. Now saying £30 pp admin fee and hotel charges!!!!! Can't get through on phone and generic email replies.
Looking to makes charge back on my credit card now.
Very unhappy with their handling of my requests.

I've been trying to get in contact with alpharooms since April and no reply. I was onto Ryanair live chat today and the guy there told me that ALPHAROOMS have received my money 💰 so ALPHAROOMS I want my money back in full. We were due to fly at the end of April 😡😫😢😡c

I’m STILL waiting for a refund on my package holiday that was due to go ahead in May. I have sent various emails requests in a pleasant manner to this awful company for my money back. I’ve even contacted the head of this company but no response.
I urge people to avoid at all costs as I wouldn’t want anyone to be in this this situation. It’s so frustrating and waring!

Booked and paid a hotel ,7 weeks later alpharooms sent an email saying hotels full im now in a hotel miles away ,when i phoned them i was told its a mistake go to original hotel went there and there were no booking in my name paid for 1 night then hotel sorted me with another hotel ,been arguing and fighting with alpharooms ,keep getting same story someone will phone to sort it , nothing no calls or even email ,,,what a crap company would never use them again