Alpharooms 

100% no alpharoom again... after my holiday was cancelled due the covid 19 , I get a emai saying that I will get a full refunded on the 7 August. I get a email from ryanair informing me that they give awfully refunded to alpharoom for the flight. But I still don't get anything from alpharoom . Very bad company. Very disappointed 😢😢😢😢

I booked and had to cancel, although at the time I thought I was not going to get my money back, they did ask for some time. So basically 2 weeks in the middle of a pandemic I got all my money back. I can’t say any more than that. I do know people are having trouble getting a refund but I am hearing that they are slowly but surely getting things sorted .

I booked a hotel through alpharooms and when I arrived alpharooms never passed on payment. I had no choice to pay direct the hotel as alpharooms wouldn't anwer the phone. I have been onto alpharooms a number of times by email phone and finally got a email with a offer a credit note?why would i take a credit note when they didnt even pass on the first payment.I was luckly to have my credit card as if I didn't me and my children would have nowhere to stay. A rating of 1 is to good.

THIS COMPANY ARE A DISGRACE
Booked a packaged holiday with these scam artists
My original Flights were cancelled by Airline who organised a full refund to Alpharooms also my hotel in which I was meant to be staying informed me they were closed for 2020 have been chasing them for last three weeks looking for my refund of €1364.82
Finally when I get to speak to someone yesterday they tell me it’ll be a year before I get my refund and when I said that’s unacceptable he hangs up on me I’m am disgusted with Alpharooms
I will never book with this company again
Alan from Dublin

This Company obviously uses software to give a copied and pasted reply from Richard within 3 hours.
I notice there are no reviews from people who have had a holiday or hotel with Alpharooms in recent weeks.
Those people giving 4 and 5 stars are going to be disappointed when there hotels/ Holidays don't come to fruition.

This company has no customer service and hide behind Covid 19 for not taking phone calls and say they will respond to mails 28 days.
However the have never replied to any of my mails in the last 4 months.
They claimed they were upgrading there phone system to handle the increase in calls.
They kept the money for a hotel I had booked in March (The hotel confirmed this) that could not go on because all flights were cancelled due to the Covid 19 pandemic.
I only want a e mail from them confirming they will not refund my money so I can claim from my travel insurance company.
Alpharooms Booking Reference: 425685327201
They do not seem to care about past customers and only interested in selling more holidays in the hope they wont have to pass the money on or refund.

Wrong page
Go onto Alpharooms.com to leave a review as this page doesnt go to the correct place.

Terrible company, do not Trust, You have been warned !!! they don’t reply to email and when they do it a standard reply. Refund my £1230 ASAP plz or I will continue to leave you negative feedback.

worst booking company ever, they have had my refund in full from my vegas hotel which I have email confirmation from the hotel directly, yet alpha rooms ignored me for 2 months to then reply to me to
- refuse my refund
-not offer me an atol protected voucher
just tell me If I am confused about my booking then I can reschedule my dates at a charge of £50.00
how they have dealt with the pandemic has been beyond poor and just outright rude and ignorant.
I would never use this company again and I would certainly never recommend to anyone. I imagine once this is done they will go under and so many people that had used them would never use them again and would warn everyone they know not to use them.
companies that deal with this situation in a fair way will still have customers once the dust settles. Alpha rooms wont be one of these companies.

Wrong website! Go to alpharooms.com on trustpilot

Should be an option for zero stars here on Trustpilot!
I'm afraid to say AR are much worse than "bad"!
So many customers have been seriously let down by AR! From unanswered calls & emails, no action on refunds & even leaving people stranded in foreign countries!
They would need to seriously "up their game" to deserve even 1 star!!!!

As promised I will every day write a review of how awful this company is until they deal with my refund !!! You owe me hundreds of pounds and you will not cancel my holiday after weeks of instructing you to do so . I’m entitled to cancel this holiday until 4th of October and get my money back and before you RICHARD mr generic text ask me to be patient ... i think you’ll appreciate my patience is wearing thin after weeks of NO RESPONSE. My booking ref is
559506990520
I will update everyone every day here until you have no business left !!!!

Avoid Avoid Do Not Use
Still not so much as a reply from AR
Not for the want of trying
Had an email ok to say they wanted final balance even tho the hotel and alpha rooms have both confirmed they will be closed for the season
In case any one from alpha would
Like to contact me after seeing this my booking reference is 522590921564

I am still trying to get in touch with Alpha Rooms. I have sent over 10 emails dating from the 30th of June requesting a full cash refund but have had no response. I’ve tried social media and the chat line with no avail. Phone lines are not open to speak to them direct it is beyond frustrating. I had a hotel booking but found out the hotel was closed through contacting them direct and finally received a cancellation notice from Alpha Rooms cancelling my booking 3 days after the hotel stay should have started. How can a company continue to trade without any customer service?

I am still trying to find a way to make contact with alpharooms as they have not responded to any emails. Phonelines are closed and live chat is shockingly bad. Our holiday was for June however it was cancelled in March.
Even though the hotel and airline have refunded alpha rooms my money they are trying to say they can't refund my debit card until march 2021 which is a absolute disgrace. False information constantly giving on the live chat, (when you eventually get through to somebody) . I was told I would receive a phone call within 24 hours. It's been two days now and still nothing. Can't get through even on the live chat. A disgrace of a company and service! Avoid, avoid and avoid! .

I booked my holiday with alpharooms as a package in September last year. I was notified 6 weeks ago by Ryanair that my flight is cancelled and offered a refund voucher. I have tried to contact alpharooms many times to discuss this with them as my final payment is due this week and I don't know what to do.

YOU ARE ALL USING THE WRONG ALPHAROOMS LIKE I DID.THE CORRECT ONE IS ALPHAROOMS.COM!!!!!

I'll just copy the last email I sent them I think it explains it well

Hi I have contacted you several times now like many other people about canceling my holidays with no avail. I do not want any vouchers and I do not care about poor excuses how only people with package deals are entitled to a refund. I am writing this as proof I have contacted you before I go to small claims court. If somehow fast you can pay me my full refund that would be great if not it will be my pleasure to take you to court and make as much of a fuss as possible.
My itinerary number is
592655138461

Kind regards
Filip Damjanovski

Ref.nr 238574634176
For many years I have booked hotels through AR and everything was fine, but now I see the real attitude of this company towards its customers and this attitude is AWESOME.My reservation has been canceled due to COVID. They sent me Hotel/Transfer Refund Credit Note. I tried many times to contact them to make a new reservation, but after many emails I received one single answer - your phone does not answer and we cannot contact you. After this answer, I wrote again and again, but the answer never got it. Not hoping that AR would make a new reservation, I began to demand my money back, but I never received an answer. Now I turned to my bank to help me get my money back.

Kept telling us not to cancel our holiday, but we wanted to cancel. This was on the 19th June with no coms until now july 21st. Originally it was only going to cost £30 pp cancellation They have now emailed us to say its out of the time frame and will be charged £380 and will loose that ammount, even though we was way within the time frame. They just keep hanging it out, and not replying to any emails. Do not use this company.