Emily and tina are highly professional.
Responded rapidly to my requests via WhatsApp, and dispatched a revised ticket immediately
Well done. A credit to alpine.

I booked with Alpine way in advance, but made an error on my booking (leaving the resort about 8 hours way too early for a long drive). Despite being in high season Ben sorted a completely new driver to pick us up last minute. Thank you Ben - greatly appreciate all your help!

Good communication. All in time.

Dino is a very good driver. Thanks him

I like the Alpine Fleet!!!
Great bunch of people managing transfer as well as possible in the outside mess.
I will use the company any time I can.
Thank you for helping me with this tedious transfers. Really the worst part of skiing holidays.

Callum was brilliant. I accidentally booked the wrong bus and he quickly managed to change it with no fuss extremely quickly. Highly recommend

Really helpful lady at the airport kiosk.

Our transfer with Alpine Fleet was a major disappointment. The company moved our 8:50 AM pickup from Les Deux Alpes to an actual collection time of 5:45 AM, shifting the schedule by 3 hours and 5 minutes. This change caused significant issues with our checkout arrangements and we were then left stranded at a small airport terminal with heavy snowboard gear for over five hours before check-in opened for a 13:25 flight. The company claimed this extreme change was necessary to ensure a timely arrival due to "predicted delays". There was zero evidence of predicted traffic or weather issues in any French reporting websites and the transfer arrived at the airport with zero delays. This change was purely for their operational benefit. The transfer was in a cramped minivan. Despite this, they denied my partial refund request which seems more than a fair request given the situation. I sent a detailed email on April 2nd strongly contesting their decision, but I have not received any further email response from them by today 10th April.

Fast response and quick and easy change to pick up point.

Anna at the desk was amazing!
Very polite helpful and easy going.

Will definitely use alpine fleet again.

The return pick-up time was moved forward by an hour the day before, which kind of ruined the last day of skiing.
There were 2 transit legs. The first van left us at the Moutiers station to "go find the alpine fleet" bus. But apparently he could/should have told us the specific stop number, which would have saved 8 people wandering aimlessly

I drove up to Le Fayet the other week and had the pleasure of the front seat.Your driver was a Greek chap, good on the wheel and amazing with his clients.We chatted about his summer job in Santorini and his winter season in Chamx and he was just a great representative of your company. Keep hiring good people

Booked a 3am transfer to Geneva for a 7am flight ( booking made 02.02.26) for 11.04.26.
Received an email today ( 09.04) with a transfer time of 4am which does not leave enough time to get to the airport for the flight.
Offered a private transfer instead for 500 euros.
Booking has been cancelled ( and refunded ) but we now have less than 48 hours to arrange an alternative which may involve our son having to drive us to the airport and have to cancel a shift at work.

Really helpful staff who quickly repsoned to all my queries and clarified all information really well.
2nd time we have used them and so far can't fault the service at all. Iris and her team were so helpful during the booking process.

Great service and great value for money too

Anna saw to us on the desk and I had given us an earlier bus super quick and easy! Really made our trip more smooth! Thank you

Very excellence support.
I had an issue with my bus from Geneva because my flight arrived late and I didn’t have enough time to catch the scheduled bus. I contacted their support team via email, and I was truly impressed by how quickly they responded.

They resolved the issue promptly and re-arranged everything without asking many questions or making the process complicated. Their efficiency and willingness to help made a stressful situation much easier.

I really appreciate their excellent customer service and support. Thank you so much for your kindness and professional

Site keeps crashing

Shocking company.
We paid for flexi booking, their website suggesting we’d be able to get on the most time efficient bus.
They advertised Tignes as a 2hr 45min transfer.
We got to their departure terminal 40 mins before the bus we’d booked, 1:30pm, was due to leave. Only to be told we’d been pushed back onto the 2:15pm bus. Not good especially when we’d booked flexi booking!

At 2:15 when due to be leaving, they informed us the bus driver now had to take their mandatory break. Which was surprising as surely a mandatory break would be scheduled into their planning.
Delayed to 3pm
We finally left at 3:45pm. 3 hours after arriving at their check in departure and 2 hrs 15 mins after the bus we booked and got to on time.
We were the. Informed that it wasn’t a direct bus and that we’d be going to two resorts before our destination.
Just under 7 hours later, we finally arrived at our hotel.
So much for the advertised 2hrs 45 mins.

As if our journey the resort wasn’t bad enough, half 4 days through our 7 night stay, they emailed to say they don’t actually have a bus running at. The pre booked time of 1:39am and they can’t actually offer us a transfer back to the airport that would get on there on time and cancelled our booking.

They did offer us a private transfer at 420% additional cost on top of the price we’d paid already for the booking we’d made.

Needless to say we declined and found another bus transfer company to take us back to the airport.

AlpineFleet is an absolutely shocking firm, avoid at all costs!!!!

I made a last minute reservation 1-2 hours prior and my bag was delayed and I missed my shuttle.Outbound options were nonexistent after 18:00 and no refund. I was very disappointed