Al Serra Chevrolet Reviews 111

TrustScore 2 out of 5

2.1

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Rated 2 out of 5 stars

My wife and purchase a 2023 GMC Acadia from the dealership. Ask, if there was a spare tire that came with the Acadia. Sales person said no - all new cars since 2022 didn't come with it. My Parent in... See more

Rated 5 out of 5 stars

After driving over a small broken tree limb, I noticed that an elastic piece of trim had become lose under the hood. Apparently dragging the limb forced several snaps to fall off causing this trim to... See more

Rated 1 out of 5 stars

Quality control is out the window, 2007 Tahoe LTZ leaking water from windshield. Took back reinstalled windshield, now leaking front, rear, sunroof headliner is being destroyed! Rear tailgate not al... See more

Rated 1 out of 5 stars

I previously took my car into Al Serra Colorado for a couple issues. A week later my car broke down. Upon following up with Al Serra via phone for verification, I found they didn't even check what th... See more

Company details

  1. Vehicles & Transportation

About Al Serra Chevrolet

Information provided by various external sources

The local community puts their trust and faith in our staff here at Al Serra Colorado for their new and pre-owned vehicle needs. We proudly serve the Colorado Springs, Pueblo, and Fountain areas. Our staff would be happy to sit down with you and answer any questions that you may have. We will also work with you to find the perfect Chevrolet vehicle to exceed your expectations. Our staff will guide you through our quick and easy financing process to get you back on the road in your new vehicle as soon as possible.

Our team of associates takes great pride in the fact that we offer a wide-variety of Chevrolet vehicles at our Al Serra North and Al Serra South dealerships. We have a full selection of trim levels and all of the most popular models across the lineups. So no matter what you are looking for out of your next vehicle we are confident that we have the perfect vehicle for you on our car lots.

So be sure to stop in to one of our dealerships today and our talented team of sales experts would be happy to set you up with a test drive, compare various models, and help you find the vehicle that fits your lifestyle and personality perfectly.

Contact info

2.1

Poor

TrustScore 2 out of 5

111 reviews

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Rated 5 out of 5 stars

They Towed us in

When My jeep broke down in their intersection the service guys came out and towed my vehicle into the shop.... We ended up buying a vehicle that day... Thank you Joe and Larry !!!!

February 10, 2017
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Rated 5 out of 5 stars

Great!

The Staff is friendly and knowledgeable, and I'm pleased every time I get my vehicle serviced at Al Serra Chevrolet South!

February 10, 2017
Unprompted review
Rated 4 out of 5 stars

Lugnut issue

They couldn't rotate our tires because of a lug nut that wouldn't come off. So we were kind of disappointed that our tires didn't get done.We would have liked them to try a little harder on getting it off. Thank you. But we have always been happy in the passed.

February 10, 2017
Unprompted review
Rated 1 out of 5 stars

Incompetent body shop!

Quality control is out the window, 2007 Tahoe LTZ leaking water from windshield. Took back reinstalled windshield, now leaking front, rear, sunroof headliner is being destroyed! Rear tailgate not aligned popping sound paint scraped. Driver door hail damaged not repaired correctly! They're full of excuses, been dealing with them since August and now it's February! Do you want me to keep going!! Customer service SUCKS, they never call you back and they never follow up on anything! Stay away. I will be contacting my insurance company so they can investigate & hopefully drop them.

February 10, 2017
Unprompted review
Rated 1 out of 5 stars

Sucked and car broke down less than a week later

I previously took my car into Al Serra Colorado for a couple issues. A week later my car broke down. Upon following up with Al Serra via phone for verification, I found they didn't even check what they were supposed to! I ended up paying $160 to have them fix a headlight which wasn't even out, without them doing the checks I had asked for!
Never returning!

February 9, 2017
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Rated 5 out of 5 stars

Greatest dealership around

Everyone there are very helpful. No pressure on buying . So helpful and I found the best prices in town. Always helpful even after buying or leasing a vehicle. I would recommend them to everyone.

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Treated great!!!!

I continue to take my car and truck to Alserracolorado because i always get treated like they really care about me. I will continue until I GET TREATED DIFFERENTLY!!!!

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Service one wants & needs

Al Serra provided excellent service on my Chevy. 1st time there but they made me feel like i was welcomed, much like a preffered customer. They even provide shuttle service. Thank you for helping me out.

February 8, 2017
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Rated 5 out of 5 stars

Always good

I have purchased several vehicles from them over the years, both new and used. Always felt like I was being delt with fairly. Service has always been top notch.

February 8, 2017
Unprompted review
Rated 3 out of 5 stars

Good place

Hi,
Honestly they helped me get a van with terrible credit and they made it happen with a reasonable monthly payment. My only concern was the tires on the 2016 town and country needed to be replaced they gave it to me with a 1/4 tank of gas and they didn't even was it. Other than that I would go back I got a great deal on the van I would've liked some new tires at least.

February 8, 2017
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Rated 3 out of 5 stars

....

Wait was about an hour for an oil change but the sales person left the building at the end of his shift and didn't told anyone that my car was done. So I sat there for an extra 45 min waiting till I realized that my car it's been sitting outside done and ready. Gggrrr.

February 8, 2017
Unprompted review
Rated 5 out of 5 stars

Good job.

The job was done well and quicker than expected. People were friendly and professional.

February 8, 2017
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Rated 5 out of 5 stars

visited once passing thru town

if I lived in the area I would have no reservations returning to this facility.
needed an oil change so googled Al Serra as had free oil change coming with lease provided by GM.

February 8, 2017
Unprompted review

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