Alternaleaf Reviews 

5,929
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, often describing the service as life-changing and excellent. Customers consistently praise the staff for being helpful, kind, and professional, making interactions pleasant and informative. The process is frequently highlighted as efficient, easy, and straightforward, contributing to a smooth user experience. People also appreciate the excellent customer service, noting quick responses and clear communication throughout their journey. However, some customers also noted issues with product quality, such as items arriving opened or damp, or prescriptions not fully matching their specific needs. A few other people also felt that communication could be clearer, mentioning unreturned calls, ignored emails, and delays in the overall process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Clients share positive opinions on product, with many reviewers finding the medication effective and praising... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The girls in the office are brilliant nothings too much effort for them... The process is so simple its unreal. So now after 23 years smoking illegally im now legal to vapourise 😁😁 life changin... See more

Company replied

Rated 5 out of 5 stars

I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more

Company replied

Rated 5 out of 5 stars

I have received perscribed medicine all seem closed and an arizer solo 3 vaporiser that is charging, I also bought some CBD gummies which seem to have been opened so the sweets look damp and the foil... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,929)

4,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and communication

I enjoyed the clear and comprehensive communication. Everything was well organised and efficient. The people I have dealt with have been friendly, professional, knowledgeable and helpful. I am extremely happy with the process, service and the level of communication.

July 14, 2026
Rated 5 out of 5 stars

Affordible and professional.

You are affordable and immediately understood my needs. I found the process easy, straightforward and not too daunting. Once the prescription arrived at the pharmacy, I received the product promptly. All round, a good service.

July 10, 2026
Rated 5 out of 5 stars

Absolutely stress free

Amazing company to deal with if it’s your first time approaching this. Would highly recommend them to anyone. Staff was well informed and reassuring. Turn-around from 1st contact to acceptance to purchase and delivery was extremely efficient and effortless. A+

July 7, 2026
Rated 4 out of 5 stars

Easier process than I thought and all…

Easier process than I thought and all staff I engaged with were really informative, kind and friendly. I didn’t feel judged which is important to me. Only minor issue was with my first appointment being cancelled with no reason but once I got in contact a new appointment was quickly booked. Overall efficient service would recommend!

July 13, 2026
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Reply from Alternaleaf

Hi Chantelle, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great service

Great service, good chats with the professionals and zero issues getting accepted as long as you have qualifying medical conditions. Great chat with pain consultant who recommended strains and strengths, then next day delivery once approved.

July 13, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Phillip, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

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