Alternaleaf Reviews 

5,929
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, often describing the service as life-changing and excellent. Customers consistently praise the staff for being helpful, kind, and professional, making interactions pleasant and informative. The process is frequently highlighted as efficient, easy, and straightforward, contributing to a smooth user experience. People also appreciate the excellent customer service, noting quick responses and clear communication throughout their journey. However, some customers also noted issues with product quality, such as items arriving opened or damp, or prescriptions not fully matching their specific needs. A few other people also felt that communication could be clearer, mentioning unreturned calls, ignored emails, and delays in the overall process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Clients share positive opinions on product, with many reviewers finding the medication effective and praising... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The girls in the office are brilliant nothings too much effort for them... The process is so simple its unreal. So now after 23 years smoking illegally im now legal to vapourise 😁😁 life changin... See more

Company replied

Rated 5 out of 5 stars

I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more

Company replied

Rated 5 out of 5 stars

I have received perscribed medicine all seem closed and an arizer solo 3 vaporiser that is charging, I also bought some CBD gummies which seem to have been opened so the sweets look damp and the foil... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,929)

4,616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and easy

Simple, transparent and easy process to firstly get registered and then to be reviewed by their professionals.

Huge selection of medicine, first prescription has been very good.

July 13, 2026
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Reply from Alternaleaf

Hello Rory, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

5 star

good team to work with and the is medication excellent.

July 6, 2026
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Reply from Alternaleaf

Hello Jon, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Alternaleaf - New Patient

I am highly impressed with the care I have recieved at Alternaleaf. A professional service who offer an alternative to more harmful medications and pain relief.
A pricey way go to go for medical care, but worth it if you prefer to go the more natural route with your health care.
The physicians are thorough and professional - I have found it almost refreshing to be listened to and supported is such a prompt manner.
It does take roughly 4 - 6 weeks to get up and running but compared to NHS wait times and GP appointments, this is relatively quick.
I would recommend solely because of the limited risk to your body compared to modern chemical medications.

October 1, 2025
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Reply from Alternaleaf

Hey Sian, thank you so much for your kind words! We're pleased to hear that you’ve had a positive experience with our service and that we’ve been able to support you. If you have any further questions or need assistance in the future, don’t hesitate to reach out.

Rated 4 out of 5 stars

Does what it says on the tin.

Had many reservations about trying alternaleaf as its all new to me but I gave it a go it came in under 48 hrs and was exactly what I ordered and does what it says on the tin, great work guys I will be coming back.

July 16, 2026
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Reply from Alternaleaf

Hi Michael, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Straight forward and accessible…

Straight forward and accessible application. Friendly, knowledgable staff who were easy to talk to. Very positive experience so far.

July 12, 2026
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Reply from Alternaleaf

Hello Jim, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Very impressed with how quickly…

Very impressed with how quickly everything was done.a great interview with a nurse then a doctor prescription authorised a day later I have my meds.and you are looked after the whole time.

July 13, 2026
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Reply from Alternaleaf

Hey Alistair, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Quick and very efficient

Quick and very efficient

July 13, 2026
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Reply from Alternaleaf

Hi Robert, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

The girls in the office are brilliant…

The girls in the office are brilliant nothings too much effort for them...

The process is so simple its unreal. So now after 23 years smoking illegally im now legal to vapourise 😁😁 life changing service.

The product itself lacks smell and taste i find but ive only tried 2 so time will tell

July 6, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Mark, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Excellent

Excellent. Highly recommend. Great service, friendly and helpful staff, great product at reasonable prices, quick appointments, very discreet.

July 8, 2026
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Reply from Alternaleaf

Hi Mark, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Easy to get appointments n quickly to…

Easy to get appointments n quickly to sort medications finger crossed helps with my pain

July 12, 2026
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Reply from Alternaleaf

Hi Kerry, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Rather good

July 6, 2026
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Reply from Alternaleaf

Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

I thought that everyone I spoke to was…

I thought that everyone I spoke to was professional and very helpful. I have no complaints at all.

July 13, 2026
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Reply from Alternaleaf

Hi Donna, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Excellent service very fast sorting…

Excellent service very fast sorting everything out for me

July 13, 2026
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Reply from Alternaleaf

Hi Mark, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

The process was made easy to do and…

The process was made easy to do and very accommodating.
I was in hospital at the time and had to juggle the appointments to suit what I was going through.
Consultants were very understanding and helpful and made the whole experience alot easier for me.

July 13, 2026
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Reply from Alternaleaf

Hi Anmarie, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Good and Prompt Service

I have been very happy with the way Alternaleaf has communicated and kept in touch with me during the entire approval process for medical cannabis. They have been prompt and informative.

July 13, 2026
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Reply from Alternaleaf

Hi Hylma, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Great staff great service great product

Great staff great service great product

July 13, 2026
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Reply from Alternaleaf

Hi Wayne, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Communication

Communication

July 6, 2026
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Reply from Alternaleaf

Hi Chappell, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Great experience x

July 6, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

The best out there at what they do

Alternaleaf has changed my life for the better.. I couldn't thank them enough for making everything so easy and getting me to a point things are bareable again

July 6, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Bernie-Ray, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

The whole process was simple and…

The whole process was simple and straightforward, staff took the time to listen and answer any questions I had.

July 13, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

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