Alternaleaf Reviews 

6,043
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company, often describing the service as life-changing and excellent. Customers consistently praise the staff for being helpful, kind, and professional, making interactions pleasant and informative. The process is frequently highlighted as efficient, easy, and straightforward, contributing to a smooth user experience. People also appreciate the excellent customer service, noting quick responses and clear communication throughout their journey. However, some customers also noted issues with product quality, such as items arriving opened or damp, or prescriptions not fully matching their specific needs. A few other people also felt that communication could be clearer, mentioning unreturned calls, ignored emails, and delays in the overall process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Product

Clients share positive opinions on product, with many reviewers finding the medication effective and praising... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The girls in the office are brilliant nothings too much effort for them... The process is so simple its unreal. So now after 23 years smoking illegally im now legal to vapourise 😁😁 life changin... See more

Company replied

Rated 5 out of 5 stars

I started enquiries with a different clinic but i have adhd and it just seemed really complicated; then i saw Alternaleaf and thought id try again and within weeks i’m waiting for my first prescriptio... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service and strains prescribed. My sleep has vastly improved and therefore my quality of life. I've found Alternaleaf really pleasant to deal with. The only thing I've found ch... See more

Company replied

Rated 5 out of 5 stars

I have received perscribed medicine all seem closed and an arizer solo 3 vaporiser that is charging, I also bought some CBD gummies which seem to have been opened so the sweets look damp and the foil... See more

Company replied


Company details

  1. Medical Clinic

About Alternaleaf

Written by the company

Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.

We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.

We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.

The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.

We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.

Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.

Alternaleaf is here to change lives—one patient at a time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(6,043)

4,719 reviews in the last 12 months

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Rated 5 out of 5 stars

I couldn’t recommend alternaleaf highly…

I couldn’t recommend alternaleaf highly enough, fantastic service, knowledgeable staff, great options and everything explained clearly. Very happy with everything they have done for me.

July 18, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Stuart, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

My application

Very efficient and professional company

July 21, 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hi Rob, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 1 out of 5 stars

Find an alternative clinic this one is terrible

After a year of using Alternaleaf/Montu I'm left disappointed, in pain and suffering.

They've failed deliver twice this year and when I've addressed it as I should they have failed to do anything to rectify it in a timely manner. Leaving me without pain medication for extended periods of time.

It's made worse by the fact the company has terrible customer service agents that lack the ability to critically think and address major issues such as this.

As a patient who has a chronic neck injury, 1 brain tumour, 2 brain legions, multiple sclerosis and tuberous sclerosis syndrome.

I would actually be better off without this service as dealing with the stress of montus customer service whilst having no medication and money gone is worse than just not having medication.

I do not recommend this company. I'm not the only person who has suffered because of their inability to deliver. They are also doing this to patients way more vulnerable people too.

Shame on Alternaleaf and Montu for the way they treat patients.

UPDATE

They replied to this review saying they prioritise but they still have fixed this major as well as failing to meet time frames for call back.

They haven't reach out to me at all.

DO NOT BE FOOLED BY THESE RESPONSES FROM ALTERNALEAF

July 19, 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hi Jon, thank you for sharing your experience, we want to look into this further. Providing effective treatment and support for our patients is our top priority, and we’d like to resolve any concerns you have. We have requested more information from you to help resolve this issue. We hope to hear from you soon. Thank you.

Rated 5 out of 5 stars

Awesome

Lots of reminders before appointments, treated with complete respect and politeness, all questions answered clearly and help is always there if needed.

July 18, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Reece, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff very easy to deal with highly recommended

July 21, 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hi Laura, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Very Professional

Excellent experience, professional staff who were really helpful dealing with my case.

July 17, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Brilliant Clinic

Brilliant Clinic! The Staff are so friendly and helpful, absolutely no judgment at all! The conversations flow so easily and the process is simple ☺️ would definitely recommend to anyone considering joining to just go for it!

Thanks Alternaleaf and Montu ☺️💚

July 11, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

I am very happy with all aspects of…

I am very happy with all aspects of Alternleaf customer care! Amazing response, delivery service is excellent! And the product are excellent too! Thank you

July 21, 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hey Sylvia, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support you!

Rated 5 out of 5 stars

Just had a consultation and everything…

Just had a consultation and everything was made very clear and easy to understand. There was no pressure put on you to do anything and the staff was very pleasant. Would advise anyone who needs help to get in touch.

July 21, 2026
Unprompted review
Alternaleaf logo

Reply from Alternaleaf

Hello Ste, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Very good so far see how the delivery…

Very good so far see how the delivery and product is I am hoping it will help me

July 18, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Was a great experience from start to…

Was a great experience from start to finish, I was nervous at the start not knowing what to expect but the doctors were very professional and o felt at ease. I wound definitely recommend Alternaleaf.

July 18, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

First thoughts

A good experience, all confidential and well informed by qualified Dr. Prescription easily and safely delivered. All round seamless and supported service

July 17, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Heather, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff are helpful, knowledgeable and show no judgement. Can’t recommend highly enough.

July 18, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Liam, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Great service all round

Great service all round. The process is quick and efficient and all the doctors, nurses etc are great at putting you at ease and explaining everything clearly. Highly recommend.

July 10, 2026
Alternaleaf logo

Reply from Alternaleaf

Hello Kirste, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!

Rated 5 out of 5 stars

Quick feedback

Quick feedback. Good recommendations

July 10, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Kathy, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Simple process

Simple process

July 10, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 5 out of 5 stars

Recommended for the best natural…

Recommended for the best natural treatments.

July 10, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi Ian, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Incredible experience with these guys.

Incredible experience with these guys.

July 17, 2026
Alternaleaf logo

Reply from Alternaleaf

Hi James, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

Rated 4 out of 5 stars
Alternaleaf logo

Reply from Alternaleaf

Hi, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!

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