The girls in the office are brilliant nothings too much effort for them... The process is so simple its unreal. So now after 23 years smoking illegally im now legal to vapourise 😁😁 life changin... See more
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Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
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I couldn’t recommend alternaleaf highly enough, fantastic service, knowledgeable staff, great options and everything explained clearly. Very happy with everything they have done for me.

Reply from Alternaleaf

Reply from Alternaleaf
After a year of using Alternaleaf/Montu I'm left disappointed, in pain and suffering.
They've failed deliver twice this year and when I've addressed it as I should they have failed to do anything to rectify it in a timely manner. Leaving me without pain medication for extended periods of time.
It's made worse by the fact the company has terrible customer service agents that lack the ability to critically think and address major issues such as this.
As a patient who has a chronic neck injury, 1 brain tumour, 2 brain legions, multiple sclerosis and tuberous sclerosis syndrome.
I would actually be better off without this service as dealing with the stress of montus customer service whilst having no medication and money gone is worse than just not having medication.
I do not recommend this company. I'm not the only person who has suffered because of their inability to deliver. They are also doing this to patients way more vulnerable people too.
Shame on Alternaleaf and Montu for the way they treat patients.
UPDATE
They replied to this review saying they prioritise but they still have fixed this major as well as failing to meet time frames for call back.
They haven't reach out to me at all.
DO NOT BE FOOLED BY THESE RESPONSES FROM ALTERNALEAF

Reply from Alternaleaf
Lots of reminders before appointments, treated with complete respect and politeness, all questions answered clearly and help is always there if needed.

Reply from Alternaleaf
Friendly helpful staff very easy to deal with highly recommended

Reply from Alternaleaf
Excellent experience, professional staff who were really helpful dealing with my case.

Reply from Alternaleaf
Brilliant Clinic! The Staff are so friendly and helpful, absolutely no judgment at all! The conversations flow so easily and the process is simple ☺️ would definitely recommend to anyone considering joining to just go for it!
Thanks Alternaleaf and Montu ☺️💚

Reply from Alternaleaf
I am very happy with all aspects of Alternleaf customer care! Amazing response, delivery service is excellent! And the product are excellent too! Thank you

Reply from Alternaleaf
Just had a consultation and everything was made very clear and easy to understand. There was no pressure put on you to do anything and the staff was very pleasant. Would advise anyone who needs help to get in touch.

Reply from Alternaleaf
Very good so far see how the delivery and product is I am hoping it will help me

Reply from Alternaleaf
Was a great experience from start to finish, I was nervous at the start not knowing what to expect but the doctors were very professional and o felt at ease. I wound definitely recommend Alternaleaf.

Reply from Alternaleaf
A good experience, all confidential and well informed by qualified Dr. Prescription easily and safely delivered. All round seamless and supported service

Reply from Alternaleaf
Brilliant service, staff are helpful, knowledgeable and show no judgement. Can’t recommend highly enough.

Reply from Alternaleaf
Great service all round. The process is quick and efficient and all the doctors, nurses etc are great at putting you at ease and explaining everything clearly. Highly recommend.

Reply from Alternaleaf

Reply from Alternaleaf

Reply from Alternaleaf
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