Extremely disappointed with Alternate. I ordered from their Danish site, but returning the product is a nightmare — they expect you to ship it back to Germany at your own expense, and for private cu... See more
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See what reviewers are saying
Bought a product that unfortunately did not live up to expectations and was therefore returned. I needed some assistance from support as I bought the product through my company and needed VAT e... See more
I am completely satisfied with your site and I really like everything, prices, delivery and assortment. There is only one big nuance. I have already registered on your website twice under different... See more
I am impressed how fast they send my purchase, i bougth a notebook colling pad and works perfect. Easy to purchase, good prices and great customer service! thank you Alternate!!!
Company details
Contact info
Philipp-Reis-Str. 2-3, 35440, Linden, Germany
- 0049-6403-9050-3151
- info@alternate.dk
- alternate.dk
3.3
Average
5K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly good customer service
Incredibly good customer service. We bought a toy helicopter which unfortunately broke the first day my son used it. We contacted Alternate, who agreed to send us a new one without us having to return the old one. Fast and good service!
February 14, 2020
Unprompted review
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Hurtig levering
Hurtig levering, god information om lev. Status. Super herfra.
Jens.
January 31, 2020
Unprompted review
No complaints
No complaints. Fast response and invoice. Fast dispatch.
January 31, 2020
Unprompted review
Good prices and quick shipping and…
Good prices and quick shipping and delivery of products
January 28, 2020
Unprompted review
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Excellent service
Excellent service; quick delivery, order correct, very good price.
January 20, 2020
Unprompted review
Very good service!
January 15, 2020
Unprompted review
Bad information
Havent got my package, UPS says the package was empty and they needed to inform the sender - i tried to send email aswell but i have gotten no answer and no information about my order
January 14, 2020
Unprompted review
Reply from ALTERNATE.dk
Hej,
tak for din anmeldelse. Vi beklager ulejligheden. Som vi skrev til dig i går har vi taget fat i UPS og afventer bekræftelse, så vi kan sende en ny pakke til dig eller tilbagebetale pengene. Vi gør alt hvad vi kan, for at besvare vores mails hurtigst muligt, men du er altid velkommen til at ringe direkte på 0049-6403-9050-3330
Med venlig hilsen
ALTERNATE Service-Team
Very quick delivery 😊😊
January 13, 2020
Unprompted review
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Goods delivered as promised:)
January 10, 2020
Unprompted review
A very good experience.
January 6, 2020
Unprompted review
Got what I ordered quickly!
December 25, 2019
Unprompted review
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High quality
High quality, Timely delivery but poor packaging, My package was open when i recieved
December 24, 2019
Unprompted review
I get my products very fast
December 18, 2019
Unprompted review
Extreme fast shipping from Germany to Denmark
Extreme fast shipping from Germany to Denmark, and great low prices.
Gonna buy from them again soon.
December 14, 2019
Unprompted review
Very pleased :)
December 3, 2019
Unprompted review
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Det er som at købe en bil uden motor
Det er som at købe en bil uden motor
Like buying a car without a motor
Als würde man ein Auto ohne Motor kaufen
December 3, 2019
Unprompted review
Reply from ALTERNATE.dk
Hej Kim,
tak for din anmeldelse. Der findes mange kunder som allerede har batterier og oplader og ekstra vælger et produkt som solo. Det står jo også i overskriften, men du er velkommen til at fortryde dit køb hvis du ønsker det. Skriv til info@alternate.dk eller ring på 0049-6403-9050-3330
Med venlig hilsen
ALTERNATE Service-Team
Fast Delevery with no problems
December 2, 2019
Unprompted review
Your package will not be delivered as…
Your package will not be delivered as you wishes. I had to pick up mine in another city, even I had wrote my "workplace" as delivery place.
November 29, 2019
Unprompted review
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