The product arrived fast. The vest is beautiful, excellent quality and looks chic. Will definitely get so much wear out if this as a staple layering piece. Love it!
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Sadly this company is a disaster to deal with. They sent through 2 items, one of which was faulty, one which incredibly undersized (a child’s item that stated 12 to 18 months and doesn’t fit out 1... See more
Company replied
The warmth of the wool feels like a radiant glow around me. I live in the south of Western Australia, with chilly evenings and chillier mornings. The natural wool vest has shifted my attitude toward... See more
I loved them but they developed a hole in less than two months!! Also worth noting that this was before I ever even got a chance to wash them. I can't imagine how they'd fare in the wash, given how qu... See more
Company details
Written by the company
The Wool Factory
Contact info
39-41 Inkerman Road, 2575, Mittagong, Australia
- info@alwero.com.au
- alwero.com.au
Hasn’t replied to negative reviews
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The product arrived fast
The product arrived fast. The vest is beautiful, excellent quality and looks chic. Will definitely get so much wear out if this as a staple layering piece. Love it!
Terrible aftersale customer service
Terrible aftersale customer service. I’ve bought a blanket and when I used (as in gently and by first try it pilled) the blanket the wool came off like little fluffs.
I emailed customer service and the only thing they could say I have to comb or shave a bit off if it’s still pilling.
That is the weirdest advice I have ever heard.
No compensation at all, only a lousy cheapskate advice for what I’ve paid for( €170)
Will never ever buy again from this company!
One star is even too much!
package never arrived
I did not get my order. Australia post shows "delivered" but it has not been.
product is great but shipping took very…
product is great but shipping took very long to new york
Glowing Warmth
The warmth of the wool feels like a radiant glow around me. I live in the south of Western Australia, with chilly evenings and chillier mornings. The natural wool vest has shifted my attitude towards the cold. I can rely on it to keep me comfortable when at home, with arms unemcumbered by an extra layer of jacket sleeves.
I usually wear size 6, and ordered a Medium so it could be worn done up over other clothing. It is just the right size for me, with good coverage over the hips. A marvellous addition to my daily essentials wardrobe.
Love the vest! Beautiful brand making high quality items.
Beautiful brand making high quality woollen items. Vest/jacket is nice and warm, soft and comfortable and very versatile, matching easily with most of my winter dresses as well as jeans and jumpers. Will be getting a second colour.
Owner very helpful and accommodating. Company is easy to deal with. Thank you!
Fell apart in 7 weeks of ordinary usage
I loved them but they developed a hole in less than two months!! Also worth noting that this was before I ever even got a chance to wash them. I can't imagine how they'd fare in the wash, given how quickly they fell apart after a mere seven weeks or so of ordinary usage!
Definitely too small
The clothing is about 4 to 6 sizes too small, my XL (16 to 18) fit my size 10 daughter. The size 6 didn't even fit my 3yr old grandson. So disappointed. I have tried to contact the company with no answer. After spending over $440, I would like some of my money back please.
Very cosy!
Thank you Alwero…I’m enjoying my woollen waistcoat very much. It’s lightweight and yet very cosy and snug and it keeps me warm during these chilly Winter days.
It arrived beautifully packaged and on time.
I’m thrilled with it. Thank you. 😊🐑
Amazing quality wool products
Absolutely love Alwero and was so happy to find this vest. I have a Sherpa jacket that I bought from a stockist that I loved so much that I wanted something for when it’s a little warmer. It’s great for layering and the quality is fantastic

Reply from Alwero
There is a reason for the poor ratings!
Sadly this company is a disaster to deal with. They sent through 2 items, one of which was faulty, one which incredibly undersized (a child’s item that stated 12 to 18 months and doesn’t fit out 11 month old).
They do not respond to emails in a timely manner and are refusing to provide returns information - there is no address on their website! So I am stuck with over £100 of unusable goods that seemingly can’t be returned!
There is sadly a reason such a small company has such a poor rating!

Reply from Alwero

Reply from Alwero

Reply from Alwero
Absolutely adorable vest!
Cozy and beautifully made! I sized up based on the recommendation and it fits well with room to layer. Love it. I will order another when my toddler outgrows it!

Reply from Alwero
I love my products from Alwero.
I love my products from Alwero.
They’re fluffy, natural and warm
Thank you , I’m very happy 😊

Reply from Alwero
Great Experience
Great customer service. Fast delivery and a high quality product. Couldn't be happier.

Reply from Alwero
Really great product and the kids loved…
Really great product and the kids loved their soft and warm slippers in the cold months

Reply from Alwero
Delivered before expected!
Bought this for 2 of my grandnieces and they all loved it! I’m now buying for my best friends 1st grand baby, I’m sure they will love it!
Delivered as promised and way before I expected it to arrive! Great Job! Thank You so Much!

Reply from Alwero
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