AMA Waste Reviews 

2,513
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally helpful, polite, and professional staff members who make everyday communication remarkably easy and straightforward. Many people also mention that the overall service is extremely prompt and reliable, with skips usually delivered right on time and positioned very carefully on site. However, some people mentioned unexpected extra fees, hidden charges, and unclear pricing structures that added unwanted costs and frustration to their hire process. Consumers additionally reported occasional delivery delays, alongside notable difficulties reaching responsive telephone support to sort out urgent scheduling problems during busy periods.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that delivery and collection are seamlessly and... See more

Staff

Customers consistently note positive experiences with staff, highlighting efficient, courteous, and very... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a wide range of differing opinions.... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among customers. Many... See more

Customer service

Consumers find customer service experiences to be highly divided. While some reviewers praise the helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Efficient …would have been 5 stars but skip was placed with its edge on a neighbours drive rather than fully placed on ours

Rated 4 out of 5 stars

Delivered on time placed safely to side of road. Easy to contact ordered a bigger skip and the order was easy to amend

Rated 5 out of 5 stars

As a drylining company we use skips on a weekly basis. Sarah looks after us , she is always professional and very knowledgeable in her role. a great communicator let us know when skips are going out a... See more


Company details

  1. House Clearance Service

Written by the company

AMA offer a comprehensive range of waste services across the UK, and specialise in helping our customers to gain the on-site assistance that they need at a price they can afford. Our range of waste services encompasses a variety of different aspects, from skip hire to site clearance, whilst we can also supply muckaway services such as grab lorries and tipper lorries to help dispose. Whatever your budget and requirements, rest assured that AMA can provide a solution - supported by our network of depots across the UK and the expertise of our large, experienced team.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(2,513)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Thoroughly recommend

Really nice guys, they squeezed us in to take away a load of our house waste. Did it for a really good price, swept up and even used their magnetic sweeper to make sure there were no nails left! Thoroughly recommend.

June 17, 2025
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Rated 1 out of 5 stars

Possibly worst Serice I’ve received…

Possibly worst Serice I’ve received from
a company. Spoke with Lilly to put order in for a 8 yrs skip. Told her what I was putting in it so she “checked” this was ok and got it booked in. When lorry turned up to pick up they said it couldn’t be filled up due to the weight and only could fill up equivalent of. 6yrd skip. Due to the driver not picking up I had to pay an extra £100 for Lilly being incompetent at her job. I was then told I had to pay the extra £100 or they would leave the skip on my property. So now I’ve paid for a 8 yrd and only getting 6 yrd and paying an extra £100 for it. On the second pick up I waited around all day and late in the afternoon phoned up for an eta and after being “put on hold to check with the driver” was told in the hour. This company doesn’t own the skips and basically is a middle man subbing it to the actual companies. Because I didn’t believe them I rang the skip company directly and they said they were never picking it up that day and turned up 4 days later. Company is utter shambles.

July 1, 2025
Unprompted review
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Rated 5 out of 5 stars

From start to finish it was very…

From start to finish it was very professional regarding the staff and the process. They contacted you to explain when delivery would occur and text when it would be picked up. Would definitely recommend the company and would use it again.

May 19, 2025
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Rated 5 out of 5 stars

A reassuring hand.

I had a small window of opportunity to organise a skip to be delivered at short notice to my late mother’s house.
Josh Grimes, working in the office, took my call and made sure everything I needed was taken care of. Some might say it was a simple process, perhaps, but I needed, in that moment, someone who would use their communication skills to convey an assurance that my needs would be met. They were. Thank you Josh.

Delivery was on time. Confirmation by the delivery driver it had been delivered.
I would thoroughly recommend this Company.

May 20, 2025
Unprompted review
Rated 1 out of 5 stars

If there was a minus I would have put…

If there was a minus I would have put it ,
These guys are poor at best .I ordered a skip well in advance, ahead of a job when we turned up on site no skip !!!!@!
When I called they told me that it's been missed of transport, great i have contractors waiting for the skip charging me £350 per day . Skip turned up at 4.30 pm thanks AMA , no compensation told I would have to make official complaint
WELL THANKS A BUNCH
WELL MIFT CUSTOMER

April 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Service

I ordered several skips from AMA, with the last order placed on 28.03.25 and paid for at the same time. I had booked an exchange for 02.04.25, but they did not show up for the exchange. I contacted them on 03.04.25, and they promised to come the same day. When I followed up on 04.04.25, nothing happened. I contacted them again at 1:00 PM , and they began making excuses, stating that their truck had broken down, and they would be delayed. When I contacted them again at 4:00 PM, they suddenly claimed that I had not ordered anything or made any payment. After an hour of arguing, I was finally able to prove that I had paid. However, they now claim that they will only refund the, it's 5th may and still waiting. I have confirmation email from Elliott Allen on 4th April regarding refund payment.

Another issue is that from the first day of ordering, I requested a tax invoice Not Card transaction receipt. I have never received it. They told me the system was down. I have evidence in my emails requesting the invoice for VAT claims. Today, they mentioned that they would leave a message for management to sort it out. How is it possible for them to charge a customer without providing an invoice?

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, really good communication. Skip arrived on time and was collected when requested. Invoice emailed straightaway. Lovely business to deal with.

April 22, 2025

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