Amazon Reviews 46,038

Driver didn't knock, ignored delivery instructions to not leave it behind my bin, he had to have crossed over my garden just to put it behind the bin, and didn't bother knocking or ringing the bell. Claimed he left the parcel by my back door, but it's clearly my front door. I only knew it was there because of the delivery notes. Amazon are getting worse, and it's pointless complaining. They're full of empty promises that it won't happen again, and it always does. Not great customer service all around.

My bank has a cashback offer to which Amazon are included of 12% spend of over £35.00, now I never received the cashback on my Bank cashback rewards, the problems are I contacted Amazon customer services online chat, told them the problem after waiting online I was asked to send them in a screenshot of this offer my bank was displaying. Now I can tell you this it is a farce, you do not send in screenshots, you contact your banks cashback offers helpline. The staff at Customer services should be experienced to know this, not make errors,

I ordered wireless headphones, the product came and described, nothing to complain about

Amazon USED to be a reliable company and when you pay your subscription to Prime you USED to be able to count on their delivery doing what is said on the order, i.e. if it said 'tomorrow' then that would be correct or occasionally there was a glitch but on the whole it was good service. Now they use the dead useless Evri delivery service you are lucky if it comes at all, never mind when it says it will deliver. I specifically ordered two dress rails which clearly says "delivery tomorrow" which was on Tuesday, today being Friday. Then I get the order details and tracking number, which now says delivery some time before Next Wednesday a whole 7 days! I contacted the company selling the rail and they were lovely but said that as Amazon insists they use the now totally useless Evri and tjhey can do nothing. So I now have visitors arriving for the Bank Holiday weekend and nowhere to hang their clothes. AMAZON wake up and tell me why I bother to pahy you for Prime when it is now a total joke as their promises are seldom actually possible because they use a useless carrier company. I tried to speak to Customer Services, who to be fair are always hepful but now you can't even do that as they put you in a loop of an utterly poinless AI 'chat' which does nothing to help but repeats the 'sorry it is late' rubbish. Fed up to the back teeth with them and riubbish Evri, it is abouit time Amazon realized they are now a broken promises company who just annoy their loyal customers.

Ordered item on .IE site it is then sent from UK DPD, UK DPD site does not use the eircode.problem 1 you are then asked via WhatsApp to supply you eircode,after giving the correct eircode you then get several attempts at delivery still showing some fictional eircode . Still waiting for a delivery that will not arrive . I will not be buying anything from Amazon in the future,

This just concerns my Kindle. Amazon no longer support my Kindle so as of today I have cancel my Kindle Unlimited membership. I hope other long term Kindle users follow suit.

Fast delivery and good service attendance

Misleading Storage Claims on Amazon Kids Tablet

Amazon strongly promotes expandable storage and recommends purchasing SD cards for Amazon Kids tablets, leading parents to believe the SD card can be used for apps and kids games. After purchasing both, I discovered many apps cannot actually be moved to the SD card, causing the tablet storage to fill up quickly anyway.

I spent hours with 4 tech agents, 2 screen shares, and a supervisor who admitted the wording is misleading. Had I known this beforehand, I would never have purchased the tablet or SD card. Amazon needs to clearly disclose these limitations upfront instead of misleading parents about storage expansion.

Title: Repeated delivery manipulation, refund delays, and poor customer service

I have been an Amazon customer for years, but my recent experiences have become increasingly frustrating and disappointing.

I have noticed a repeated pattern when purchasing multiple items in the same order with different delivery dates available. Even when I specifically select faster delivery options for certain items, Amazon often delays the entire shipment and sends everything together using the latest delivery date, effectively ignoring the delivery choices made by the customer.

This creates a misleading buying experience because customers believe they are selecting earlier delivery options that are later disregarded by Amazon’s system.

The situation becomes even worse when trying to cancel delayed orders. Once Amazon changes or misses the promised delivery timeline, customers are frequently not allowed to cancel the shipment before arrival. Instead, they are forced to wait for the package, then process a return, and only after that wait again for a refund.

This entire process can take 10 to 15 days or more, involving unnecessary waiting, repeated customer service calls, and multiple complaints just to recover money for orders that were not delivered as originally promised.

Customer service representatives often provide inconsistent information depending on who answers the call, making the experience even more frustrating.

Occasional delays are understandable, but repeated delivery manipulation, ignored shipping selections, cancellation obstacles, and refund delays demonstrate serious problems in Amazon’s logistics and customer service practices.

Amazon needs to improve transparency, respect customer-selected delivery options, allow reasonable cancellations when delivery commitments are not met, and significantly improve refund handling and customer support consistency.

Amazon is an open scam machine for sellers in 2026.

As a former Amazon seller who knows the system from the inside and has experience with AAA arbitrations and courts against them, I can say one thing: Amazon is a financial pyramid for third-party merchants. Their goal is to take all your money.

They trap your funds using "policy violations" as a fake excuse. It’s an open scam to get an interest-free loan on your capital. After paying astronomical FBA fees, storage, and ads, they just freeze and confiscate whatever profit you have left. In 70% of cases, you won't see your money back. Avoid this marketplace.

My experience with Amazon is an incredible one.I get my stuff shipped to me on time.And it's mostly good stuff , ninety nine percent and the people are great to deal with lately

If I could give a zero star ⭐ I would I am very unpleased with the drinks that I receive they were damaged the box was open it looked like some drinks have leaked on to mine but it looked like mine had dropped on the ground they just put them back in the box and send it to me but yet you're not allowed to get a refund on it very unprofessional and I'm surprised they allowed stuff like this maybe that's the reason why I think Amazon would be closing down soon

This review relates to Urs Choice Store a third party seller on Amazon. They are criminals who take payment for goods but never deliver. Avoid at all costs. Amazon seem to be reluctant to remove them from their site fir sone reason. Shame in them .

Missing items used items, wrong items, then I have to spend a bunch of my own time talking to customer service, or driving the items to a place to have them returned, just tried to get a replacement for a missing item now out of nowhere Amazon changes it to saying I need to return the item I never got

guys please, amazon will shutdown soon in abu dhabi if you continue this kind of service

They logged me out and I had over 30 dollars on my gift card I always leave great honest reviews including videos and photos I have been a customer for over 20 years and I can not get any one to help me change my phone number now I can’t see what is coming in or. Purchase anything Also what is the deal with customer service I don’t see the point they lie , contradicting themselves and each other and that’s if you can get a real person then continue to pass you off repeatedly to another for hours nothing ever gets handled plus they refuse to cancel my membership and just charge whatever card they want it’s starting to not simply be annoying but they are creating problems with my account because they may randomly charge my account and I don’t know then things bounce back like the power this is not right it took me months but I finally found an actual email address that they simply refuse to give you

Unfortunately, Amazon sent my package to the wrong address twice, and they would not resend the treats again. While I did receive a refund, I wasted hours of my time trying to resolve the issue. I spoke with Francis on the phone, and overall I’m very disappointed with the experience. It was extremely frustrating and not the level of customer service I expected from Amazon.

Absolutely sick of telling this company not to leave packages on my front door step in view of everyone. I have a safe space listed and a note to specifically not leave it at the front door, they never listen.

Ordered an airfryer with Prime (30 day free trial) as I needed next day delivery..... still waiting 3 days later. Amazon are absolutely no help at all as they say the item is still in transit so will not assist until the item is returned to seller and I have to refuse delivery!!??? Prime is 100% not worth paying extra for...... Wasted an entire day waiting and Amazon expect me to wait a further two) ?? (item too big for delivery at my nearest pickup point) How long before I get a full refund??? AWFUL EXPERIENCE

Amazon a company once of great customer service that has over the past decade now it's well established,descended into arguable the worst customer service , never make anything right never compensate, ever changing over complicated terms and conditions