Ambala Reviews 325

Mother's day present every year for my Mum. She loves them. They're always delivered on time and nice and fresh.
The selection box was appreciated and I also got 3 little boxes of 4 of her favourite burfi. I like that you can get a mixture and extra of any particular type.

Good. Delivered on time

Item not delivered.

Easy to order items on website. Quick delivery with option of choosing delivery day. Excellent!

I was delighted by the prompt delivery of my purchase.
The quality of the treats for my friends were the highest quality.
Packaging was done with care.
A wonderful business. Thank you. ❤

Great quality & properly packaged. Ordered as a gift & for our own family as well. Will be reordering soon.

Hi my name Nasir qureshi delivery date 17/03/26 very unhappy with my online order not send complete order mine Cham Cham and namak para missing we order with confidence online and paid but service mean they send incomplete order really very unhappy

Good .but my 2 order you said refund back me .I am still waiting .all are good 👍

Poor service this time. Weve been ordering for many years buy never had a bad experience before. Delivery was extremely late. Was due on 12th, but arrived on 17th. When phoned, just kept being told a manager will call repeatedly. No concessions given despite being so late.
Many of the tins has paint scraped off and dents.

I order a 10 piece tin mittai and I paid for for but it came in a box.

Great service.
Easy to order online

The delivery was delayed by one day.
Agreed delivery date 13th March
Actual delivery date 14th March

Ambala has delicious Indian sweet and savoury selections
available online. I ordered the Eid box for my dad- it arrived on time and beautifully packaged. The sweets are so delicious!

I haven’t received the order unfortunately.
Was suppose to get on 10th March
Today 12th no msg to say it’s on the way !!!
Order account still show processing ☹️

11/03/2026:

Order not received. DPD delivery was suppose to be made by wednesday but email confirmation is very glitchy and no confirmation or tracking other than just a order number. Emailed customer services and still no reply back. Please get back to me so it can be rectified and understand when the delivery will be made?

13/03/2026:

Finally some engagement and got their number - Here is their number for anyone's reference as its hard to figure out their contact number from their website - 01707 397050

Horrible phone customer service. Missed their call and on the voice mail, no extension or name provided for call back. Call back requested 3 times and no call back. Messages just kept on being passed along. Absolutely appalling service. Been 5 days DPD delivery still not done and it seems like there is a batch of these issues they regularly have with customers.

Ambala please just process my refund and my money back for the goods and service that you promised but never delivered. Thanks.

16/03/2026: Still chasing down refund!
Order Number:
000-DEL-000068282

Order was never delivered and under the Consumer Rights Act 2015, i advise Ambala reach out to me ASAP before i decide to take legal actions with my solicitors. I have been chasing this down since last friday. Order was suppose to be delivered on Wednesday last week. The reception is completely poor and all they do is keep on forwarding messages but i have heard nothing back. Very poor service.

Please contact me back ASAP for my refund.

Prior to ordering, I emailed the company several times yet nobody had the courtesy to respond.

I have previously placed multiple orders with this company, due to their excellent customer service and help but WILL NOT BE PLACING ANY FURTHER ORDERS with them.

I have always liked your products. Quality is good and fresh. I am also pleased that you have opened three branches in Edinburgh. Long due.

I order a large mixed selection of sweets every couple of months or so as a treat. Always fresh, quality sweets, always delivered on time.