Ambala Reviews 325

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and freshness of the products, often highlighting the delicious taste of the sweets and savouries. The packaging is frequently mentioned as beautiful, well-presented, and effective in maintaining freshness. Reviewers also found the online ordering process easy and convenient, with many praising the prompt and on-time delivery services. The in-store staff are often described as friendly and helpful, contributing to a positive experience. However, some people were dissatisfied with certain aspects. Issues with online ordering, such as unfulfilled items or incorrect orders, were reported. Some customers also experienced significant delays in delivery, with products arriving much later than expected or with short "best before" dates. There were also concerns about the quality of certain products, with some finding them stale, watery, or not meeting previous standards. A few people also mentioned a lack of customization options for sweet boxes and excessive plastic packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the delicious taste, freshness, and... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the high quality, freshness, and... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the promptness, good packaging, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the ease of ordering online and... See more

Service

People report ambiguous experiences with service. Many customers praise the great online service, quick... See more

Based on these reviews

Rated 4 out of 5 stars

The product is beautiful, the shop is clean and inviting. The staff are very helpful and friendly. Only thing letting you down is your online ordering. It may have been a glitch/one off but nail that... See more

Rated 4 out of 5 stars

Ambala went downhill rapidly when it was bought by a different company than the traditional company that had run it for years. On line service was basically non existent and the quality was poor. How... See more

Rated 4 out of 5 stars

lovely product and nice packaging However we had ordered a click and collect for 11.00 am and when we arrived at 11.15 the order was not ready and they just started fulfilling it. It would be nice i... See more

Rated 4 out of 5 stars

Easy to order and received on time. The sweets were fresh and of the quality you expect from Ambala. Would have been nice to have been able to select which sweets I wanted in a large box, instead ha... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

325 reviews

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Replied to 3% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I like ambala sweet one of my favourite…

I like ambala sweet one of my favourite sweets shops 👍and i am very old customer, i think it’s the new owner but the test is same i was worried about the test!! And there is more new sweet which is good😊little sweet like balushahi and chamcham size i chance otherwise everything is good test same😊 Nowdays ambala is not selling online jalebi please add jalebi,I tried many other places can’t find jalebi like Ambala so mouthwatering 😋😋thank you for yummy swewt🙏 i like to give 5 stars

February 26, 2026
Rated 1 out of 5 stars

I would like to mention that the sweets are poor standard and quality.

I would like to mention that, the last 2 years online delivery of ambala sweets and my recent order was not up to standard or quality. Sweets have dropped to poor standard, no freshness and no taste, poor quality, no cream or smoothness of the barfi,to dry. Also the rest of the sweets had no taste or freshness, poorly made.
I have been disappointed that there has been no improvement on online delivery in the last 3 years, no standard does not meet expectations of the customer, lost the quality.

March 5, 2026
Rated 4 out of 5 stars

Easy to order and received on time

Easy to order and received on time. The sweets were fresh and of the quality you expect from Ambala.
Would have been nice to have been able to select which sweets I wanted in a large box, instead had to order smaller separate boxes. Too much cling film and plastic packaging used.

March 3, 2026
Rated 2 out of 5 stars

Misrepresentation of advertisement…

Misrepresentation of advertisement picture on website to reality. I ordered single small favours of 25 lots of the habsi halwa for my baby favours and it was packed into individual containers of “cake box” branded pink boxes instead that were too big for the size of the halwa as the store informed me there is no longer the ambala branded boxes provided to the store anymore as is advertised on the website so I had to pay for tin and change my plans of what I gifted my family and friends at the very last minute

February 23, 2026
Rated 1 out of 5 stars

Never again.

I have contacted them twice and they have not responded. The bedana I ordered tastes like it has either been left in the sun or cooked in old oil. I ordered a large box of baklava and it has a sell by date of less than 2 weeks!!! Never again.

February 23, 2026
Rated 2 out of 5 stars

Website Issue

New website a nightmare. Doesn't appear to accept change of delivery address despite several attempts. Previous website worked fine so not sure why re-registration was necessary.

February 25, 2026

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