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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the products, citing issues with performance, frequent crashes, and unplayable games. The pricing was also a major concern, with many feeling that the cost did not align with the poor quality and user experience. Reviewers frequently reported problems with the software and app, describing them as buggy, unstable, and difficult to use. Some people also noted issues with bent pins on CPUs and motherboards, leading to damaged components. Conversely, a few other people also felt that the equipment was much better compared to competitors and that some games ran smoothly.

What people talk about most

Product

Customers had negative experiences with product quality and reliability. Many reviewers reported issues such... See more

Quality

Reviewers highlight ambiguous aspects of quality. Some customers report significant issues, such as bent CPU... See more

Price

Customers consistently express disappointment with pricing. Many reviewers feel they paid a lot of money for... See more

User experience

Users describe negative interactions with the user experience. Many report constant crashes, bugs, and... See more

Application

Reviewers express significant frustration with the app, citing constant crashes, bugs, and freezes. Many... See more

Reviews shaping this summary

Rated 2 out of 5 stars

If you like torture yourself then buy an amd graphics card if you change 1 thing in the settings you better have an youtube video on your phone that says how to fix ..., please saveup some more money... See more

Rated 1 out of 5 stars

AMD is an evil company and they sent their young team to jump me after I voiced my personal opinions on the company. I have been jumped multiple times now by said AMD young team and I will not be wast... See more

Rated 1 out of 5 stars

If you are thinking about choosing NVIDIA or AMD - don't. I never had trouble with NVIDIA products and recently I decided to try AMD and bought RX 7900 XTX. For the price of it I expected a smooth and... See more

Rated 1 out of 5 stars

Absolute trash... My experience with amd in work and gaming was doomed when I bought it. Whenever there is an update for adrenaline (driver) the driver will delete itself if I start up the pc or just... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Computer Hardware Manufacturer
  5. Software Company

Information provided by various external sources

Explore a wide range of innovative next generation computing processors, graphics, and Immersive VR solutions by Advanced Micro Devices (AMD). Visit AMD.com now!


Contact info

  • AMD Place 1, 94085, Sunnyvale, United States

  • amd.com

1.7

Bad

TrustScore 1.5 out of 5

268 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

AMD AMD... BUT HOW BUG'S IN YOUR SOFTWARE YOU DISTRIBUITE FOR YEARS !!! ?

just to say amd software ( included raid drivers ect )
is just a bug reincarnation :-)
have both intel and amd systems's,,,
intel stable work great.
AMD bug here and bug there...
amd hardware ( ( yeah just beccause are more cheap :-) ) so cpu , gpu acceptable but it's software and drivers are a issue buged ecosystem
making windows 10 x64 instable not enjoyable and not userfriendly for new users and advanced ppl :-(

April 15, 2023
Unprompted review
Rated 1 out of 5 stars

Live Customer Assistance *RUDE*

i bought a rx 6800 and registered for amd everything about the card is fine BUT

When it comes down to getting help from online support this is where amd is lacking

i went to get support from online live assistance to log into my account today and had a bad experience i needed their help with a simple password reset because their system wasn't emailing me the token for the reset they said that they cant help with it and i said you are supposed to be online support for things ESPECIALLY like this and he closed the session instead of helping which SHOULDN'T be even happening it was such a disrespectful experience i had to tell others
3/29/23

March 29, 2023
Unprompted review
Rated 2 out of 5 stars

Bought a Lenovo IdeaPad 5 with a Ryzen…

Bought a Lenovo IdeaPad 5 with a Ryzen 5625u CPU which I thought was a good performing ultralight laptop. However, after some use both on AC and battery I noticed a significant decrease in performance on battery which was verified with some benchmarks and a couple articles that also verified this. Apparently this is by design to improve battery life by reducing performance. There is no way to obtain similar performance on battery as with AC. No settings can achieve this and your stuck with a lessor performing laptop on battery. I am all for options to save battery if that is what I desire, but if I want maximum performance I expect an option to have that as well. Seems to me this is a undesirable trade off just to get better battery life. At the very least it should be properly disclosed to the buyer that performance is degraded in battery to enhance battery life. I have yet to find a way to override this performance reduction under battery and think that a setting should be offered that overrides this power reduction if desired. None of the OEM, Bios, or Windows setting seem to have any effect on this even in performance mode settings. Its really a bit of bait and switch where AMD mobile CPU's have not become more efficient then Intel, they have only reduced performance and power draw on battery to make it look like they have. I won't ever buy another AMD product.

March 8, 2023
Unprompted review
Rated 1 out of 5 stars

I will never buy AMD Radeon video cards again

I bought a Sapphire Radeon RX 7900 XTX video card on launch day 12/13/2022. From that moment a lot of problems, the computer that doesn't turn off properly anymore, that restarts by itself, probably due to the AMD drivers that are really shameful and full of bugs. Furthermore, since the settings are not saved, I have to manually, each time, increase the speed of the fans and weaken the video card by 10%, because otherwise the Hot Spot reaches temperatures over 100 degrees and having paid 1300 euros for it, one expects perhaps a defined, functional and performing product. Thank You AMD

February 18, 2023
Unprompted review
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Rated 4 out of 5 stars

Quick RMA process

I have had over 10 AMD CPUs for years, but my last purchase, a 5900X died after only 2 months in use.
Overall the RMA process was quick and mostly okay.

I hope, however, that they do improve the process a little bit.
1) Took a few email interactions with the support, before they accept the photos and proof of purchase, even though I sent pretty much the same documents each time;
2) As part of the email with instructions to submit the part, they say I should pick (and implicitly pay) a carrier for the return shipping, but after they sent me a pre-paid return label with FedEx - That was after I already posted and paid shipping (with insurance) with UPS.

Despite that, I commend them for handling the case with agility.

January 26, 2023
Unprompted review
Rated 1 out of 5 stars

worse than cheap chinese manufactured…

worse than cheap chinese manufactured goods, cpu lasted only 3 months and now im having to fight the people at "support" who just keep askign for same pics over and over again in an infinte loop. ive been down since 20-23 of dec 22 and it is now 25 jan 23. do yourselves a favor, just buy intel and nvidia, amd products appear to be straight high failure rate short lifespan peices of junk

January 5, 2023
Unprompted review
Rated 5 out of 5 stars

VERY KNOWLEDGEABLE STAFF!!!

EXTREMELY knowledgeable (professional graphics tech support). I spoke to Jose who could answer all of my questions confidently backing up everything with facts. This is a company I will continue to rely on into the foreseeable future.

January 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Reliable, performant, cool and well priced.

I have plenty history and experience with AMD hardware to say: it's, simply put, the best.

On my 6th grade, my class was required to buy some HP G62 laptops, the majority bought the Intel versions, I was the hipster and bought the different one, the one with radeon graphics and the athlon CPU. And not only it was slightly cheaper... I ran GTA IV, I ran Sniper Elite V2, I ran all that they couldn't run it even made teaching them torrenting and piracy a dull effort. A few years later I bought another with an Intel CPU and an Nvidia GPU, it burnt the first week, the store only could replace it with a Toshiba with the same CPU but with another Radeon GPU, that laptop ran everything, it even helped my Linux journey. Because what could go wrong with Nvidia and Linux with me, a kid, learning in the 9th grade?
Few, years later? Ryzen launch. And Polaris was still a reliable, cheap and great card. I made bank, recommending builds.
Then, another few years later, my desktop, a Vermeer hexacore (5600X), low power beast (65w), easy to undervolt and overclock with PBO2 in the stock cooler and a 6700XT built by Sapphire... All I can say, price to performance crown, performance crown and I am the one who knocks in my neighborhood.

The only thing you need is to improve ROCm, make it plug and play, I shouldn't have to recompile it to with a custom flag to indicate that my GPU (your own hardware) should be included. It would make our life researchers easier and really appreciate it. Gaming tho? Cyberpunk sends its regards maxing the 165hz monitor with Freesync.

Also, my friends whom I migrated their peasant ass from the console lands to the PC master race kingdom are also using all AMD builds. When they say "although this is better, but I still enjoyed myself with the console", I reply "AMD made the chip so I bet". Most recently it was last month.

My only regret is not buying your stock when it was almost 3 bucks and I had around 270 from my christmas and birthday gifts. I wanted to but adults, and your peers "what do you even know about it, buy a phone or something"; turns out I knew much.

October 22, 2022
Unprompted review
Rated 1 out of 5 stars

Worst Products and management software.

Worst Products and management software.
Imagine having to update graphics drivers every week which takes longer than 10 minutes. Not only but it also crashed your games sometimes. I wish I went with a RTX graphics card instead

October 12, 2022
Unprompted review
Rated 1 out of 5 stars

Every update basically lowers the…

Every update basically lowers the performance, there developers are so bad that perhaps they would be better off without even trying. I have wasted about 200 hours this year uploading drivers, removing old ones and then doing it again everytime they update their drivers for supposed better performance. As for their excuse that its a windows issue, well your directly tied to windows pc performance if you cant get your drivers to work with windows why even exist outside of people wasting money and not going nvidia. A complete joke of a company. Can't wait to downgrade while upgrading and going Intel/nvidia. So Frustrating!

November 6, 2022
Unprompted review
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Rated 1 out of 5 stars

Absolutely terrible.

Absolutely terrible.
Bought a RX 6400 not long ago and the drivers refuse to install so I attempted to contact support about 4-7 days ago and they still have not gotten back to me.
AMD is awful and if anyone is even considering buying an AMD graphics card, please don't. NVIDIA has higher pricing but the quality is so much higher.

October 3, 2022
Unprompted review
Rated 1 out of 5 stars

I bought a rx 5600xt few months back…

I bought a rx 5600xt few months back and this has been the worst experience I have even had with drivers. Crashes so often I spend more time restarting my PC than playing games. As soon as I get some money I am throwing this trash card in the bin and I am getting Nvidia gpu. I have never regreted buying a product so much in my entire life.

September 3, 2022
Unprompted review
Rated 1 out of 5 stars

Had horrible experience with a exchange…

Had horrible experience with a exchange for a damage processor. I purchased the processor for my son for Christmas for the computer he wanted to build. We finally got a graphics card and went to build it but the processor had 2 bent pins. Sent the last 2 weeks sending pictures and answering questions then the guy says no because it may have been damage during installation. The pins are toward the center and surrounded by other pins that are not damage. We could not install it because the damage. I know we had it for 6 months but it was in the box sealed the whole time and it has a 3 year warranty.
Now I have to go out and buy another one even though it was damaged when we bought it. I will be buying a Intel processor and my next son and all my family will never buy from AMD sense they do not stand behind there product.

May 31, 2022
Unprompted review
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Rated 1 out of 5 stars

IP blacklist!!!

They will not let you buy ANYTHING if you are using an IP outside their shipping countries. This should be straight up illegal, I hope the EU steps up and does something about your anti-consumer practices. Shame on you AMD. If you think you are preventing scalping in any way you are crazy, you're just allowing people who have friends or private businesses in those countries to buy items in bulk and scalp themselves. Seriously AMD, you are unbelievable.

May 3, 2022
Unprompted review
Rated 2 out of 5 stars

Crappy

Used to be cheaper. Poorer performance compared to intel/nvidia. Recently their drivers for the 5600xt graphics cards start crashing while playing videos to make you update to the latest version. While installing the latest driver I got a black screen. If you have older drivers, say bye bye to playing some games such as battlefield. Unstable fps in games and micro stutters (using 2600x and 5600xt with ssd and 16gb ram)

April 2, 2022
Unprompted review

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