Very efficient channel manager for small guest houses like ours. It’s an all inclusive package including your on website. Since 5 years we have seen the number of direct bookings increase so our visib... See more
Company replied
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See what reviewers are saying
Amenitiz is a simple and effective channel manager. Pros: you can connect with Google hotels, airbnb and booking. The price recommendations tool is handy. They set up your own website with booking e... See more
Jess from Amenitiz has been absolutely exceptional every time I’ve spoken with her. She’s incredibly efficient, solves problems fast, and explains everything clearly so nothing feels complicated. Any... See more
Company replied
⸻ I’ve been using Amenitiz since last January and I’m still impressed by the level of support they provide. Being a bit technophobic, I often need their guidance (and patience!), and the team ne... See more
Company replied
Company details
- Software Company
- Business to Business Service
- Holiday Accommodation Service
- Property Management Company
- Vacation Rental
Written by the company
Amenitiz is Europe’s #1 all-in-one hotel management software platform, trusted by 15,000+ hoteliers amenitiz.com . It streamlines operations, boosts direct bookings, and maximizes revenue. Intuitive Website Builder: Create a stunning, mobile-friendly hotel website in minutes to attract more direct bookings. All-in-One PMS: Simplify daily operations and automate tasks like check-ins and invoicing, saving time and reducing errors. Integrated Booking Engine: Turn your website visitors into guests with a commission-free booking engine seamlessly integrated into your site. Channel Manager: Synchronize your OTA listings in real time to avoid overbookings and maintain rate parity effortlessly. Secure Payments (AmenitizPay): Collect payments and deposits with ease, improving your guests’ booking experience and streamlining your cash flow. SmartPricing Tool: Optimize room rates automatically to boost occupancy and maximize revenue. 5-Star Support: Rely on our dedicated support team (rated 4.8/5 by our customers on Trustpilot app.getcontrast.io ) whenever you need help. In short, Amenitiz centralizes all your hotel tools in one affordable platform (plans from just €36/month), so you save time, cut costs, and enjoy peace of mind to focus on what matters most – your guests.
Contact info
Ronda Sant Pere 52, 08010, Barcelona, Spain
- support@amenitiz.com
- amenitiz.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where this guys hacked?
I booked an apartment and the landlord used this platform. A few days later I started receiving phishing messages with all my booking details.
September 2, 2026
Unprompted review
Reply from Amenitiz
Hello, Selene, thanks for sharing your experience regarding the phishing messages that included your booking details. We understand how alarming this is, and we’re sorry for the worry it caused. We can’t confirm what happened from here, but we want to investigate quickly with our security team. Please email care@amenitiz.com with the property name, the email used to book, approximate dates, and screenshots of the messages (better by email; please don’t share personal data here). In the meantime, avoid clicking links and report the sender. Equipo Amenitiz
Very good esperience
August 28, 2026
Unprompted review
Reply from Amenitiz
Hi, Rosanna, thanks for sharing your experience with Amenitiz and for the 5 stars. We’re really happy to read that you had a very good experience — that’s exactly what we aim for, so you can manage your property smoothly day to day. If there’s anything we can do to make it even better (onboarding, website, booking engine or support), just let us know. We’re here whenever you need us.
Equipo Amenitiz
Customer service very helpful
Customer service very helpful. Quickly help with any questions that may arise.
August 25, 2026
Unprompted review
Reply from Amenitiz
Hi, RH Charming Apartments, thanks for sharing your experience with our customer service. We’re really glad to hear the team has been very helpful and that your questions are answered quickly whenever they come up. Having responsive support can make day-to-day operations much smoother, and we’re happy Amenitiz is helping you stay on top of things. If anything new comes up or you’d like tips to get even more out of the platform, we’re here to help.
Equipo Amenitiz
Very efficient channel manager for…
Very efficient channel manager for small guest houses like ours. It’s an all inclusive package including your on website. Since 5 years we have seen the number of direct bookings increase so our visibility is better. Great tips and training available as well. I recommend this channel manager.
August 12, 2026
Unprompted review
Reply from Amenitiz
Hi, Caroline, thanks for sharing your experience with our channel manager and the all‑inclusive setup including your website. It’s great to hear that over the past 5 years you’ve seen direct bookings grow and visibility improve—exactly the kind of impact we aim for with small guest houses. We’re also glad the tips and training have been useful for your team. If you ever want to review new features or optimize further, we’re here to help. Equipo Amenitiz
I wasn't looking to change software
I wasn't looking to change software. In fact, I was happy with the solution I was already using. Amenitiz contacted me first and, after numerous persistent sales calls, I eventually agreed to a demo and decided to sign up.
From the very beginning, I had the feeling that the platform wasn't what I expected. Even so, I decided to give it a fair chance. I invested time learning how to use it, setting everything up properly, and adapting to the way it worked because I thought my opinion might improve once I became more familiar with it.
Unfortunately, the opposite happened. The more I used it, the more convinced I became that it simply wasn't the right solution for my business. Around a month after signing up, I requested to cancel my subscription—not because I wasn't willing to learn how to use the platform, but because I had already realized it wasn't meeting my expectations.
That's when I discovered that, despite requesting cancellation only one month after signing the contract, I would still have to pay for the full 12-month commitment. I exchanged several emails with the company explaining my situation and trying to reach a reasonable solution, but the only option they offered was a temporary 10% discount. That didn't solve the problem because my goal wasn't to pay less—it was to cancel a service that simply wasn't useful for my business.
The onboarding process also fell short of my expectations. The training sessions are time-limited, making it impossible to cover all the features and tools available on such a comprehensive platform. As a result, many questions only arise once you start using the system in your day-to-day operations, by which time the onboarding support has effectively ended.
On top of that, the person assigned to help you with the setup only provides support during the first week. In my case, they weren't always available when I needed assistance, and responses often took time, making the onboarding support feel insufficient.
Customer support was another disappointment. Your first point of contact is an AI assistant, and only if it cannot resolve your issue are you transferred to a human agent. In my experience, this adds unnecessary delays before you're finally able to speak to someone who can actually help.
The mobile app was another major letdown. I found it slow and quite limited. On many occasions, I ended up using the web version because certain tasks were inconvenient to complete on the app, or the overall experience was simply frustrating. For a property management platform, I expected a much more polished mobile application.
I want to make it clear that the people I eventually spoke to were always polite and professional. My criticism is not directed at them, but at the company's customer support model and, above all, its contract and cancellation policy.
What disappointed me the most is that the company would rather keep an obviously unhappy customer locked into a contract for almost the entire commitment period than allow an early cancellation requested only one month after signing up. In my opinion, a company should retain customers because they are happy with the product, not because they are contractually obliged to stay.
The purpose of writing this review is not simply to vent my frustration, but to help other businesses make a fully informed decision—something I wish I had been able to do before signing the contract. My advice is not to rely solely on the sales presentation and to read the contract very carefully, especially the clauses relating to the minimum commitment. If you realize shortly after signing that the platform isn't right for your business, you may still be required to pay for the entire commitment period.
In my case, the experience has been deeply disappointing, and if I had known all of this beforehand, I would never have signed the contract.
June 1, 2026
Unprompted review
Reply from Amenitiz
Hello, Mångata Gran Canaria, thanks for sharing your experience with our sales approach, onboarding limits, support flow (AI first), the mobile app, and especially the 12‑month commitment and your early cancellation request. We understand how frustrating it is to feel locked into a service that isn’t the right fit. We’re sorry the experience fell short of expectations, and we want to review your case with the responsible teams. Please email care@amenitiz.com with your property name, account email, any ticket numbers, and approximate dates (better by email; please don’t share personal data here). Equipo Amenitiz
Always here to support.
Always here to support.
Amenitiz is a really good service
July 24, 2026
Unprompted review
Reply from Amenitiz
Hi, Fabien, thanks for sharing your experience with our support team. We’re really happy to hear that you feel we’re always here when you need us, and that Amenitiz has been a really good service for you. Knowing we can be a reliable partner for your day-to-day operations means a lot to us. If there’s anything we can do to make your setup even smoother, just reach out anytime.
Equipo Amenitiz
Excellent Channel Manager et surtout un…
Excellent Channel Manager et surtout un service client au top et disponible bravo
July 24, 2026
Unprompted review
Reply from Amenitiz
Bonjour, Laurent, merci de nous avoir partagé votre expérience avec notre Channel Manager et, surtout, avec un service client “au top” et disponible. Nous sommes ravis que la solution vous aide au quotidien et que nos équipes aient pu être à la hauteur de vos attentes. Votre message sera transmis aux équipes concernées, cela compte beaucoup pour elles. Si vous avez la moindre question ou un besoin d’optimisation, nous restons à votre écoute.
Equipo Amenitiz
I am a service provider for an…
I am a service provider for an accomodation using this site. I could see a calendar before of bookings, which in itself wasnt great as had to scroll left to right to see bookings and when clicked on each booking to see details have to go back to start to see next property, but now cant see any bookings at all and have no way of contacting Amenitiz. None of its help links work, cant get chat bubble to open, link to email bounces you back to broken booking page!! Terrible company, awful site.
July 23, 2026
Unprompted review
Reply from Amenitiz
Hi, Dannii, Thanks for sharing your experience with the booking calendar and the help tools. We understand how frustrating it is to lose visibility of bookings, especially when the chat bubble won’t open and help links keep sending you back to a broken page. We’re sorry the experience hasn’t been up to standard, and we’d like to investigate what’s happening on your account. Please email care@amenitiz.com with your accommodation name, the email linked to it, any ticket number, and the approximate date this started (screenshots help). Better by email; please don’t share personal data here. Equipo Amenitiz
I don't go beyond passing the mark on solutions to apparently simple problems.
I'm not used to writing reviews that aren't entirely positive, but this time I can't go above average. The staff is courteous and helpful, and responds promptly. However, every time I ask for a solution, such as a discount on the basic rate for multiple people, I'm told it's not possible. Or, for example, when it comes to integrating with an OTA, the solution is often cumbersome and requires significant changes to one's personal pricing strategy.
July 17, 2026
Unprompted review
Reply from Amenitiz
Hello, pellicano guest house, thanks for sharing your experience with setting up rate discounts for multiple guests and the OTA integration flow. We’re glad our team has been courteous and responsive, and we understand how limiting it feels when “simple” adjustments aren’t available or require big changes to your pricing strategy. We’d like to review your exact setup and see what alternatives (rate plans, occupancy rules, or OTA mapping options) fit your goals. Could you email care@amenitiz.com with your property name, account email, and the OTA concerned? Better by email; please don’t share personal data here.
Equipo Amenitiz
I would like to express my sincere…
I would like to express my sincere appreciation to Carlo and the entire Amenitiz team for the outstanding support provided throughout the launch of our new property.
Over the past few weeks, we have worked through various configurations and technical challenges that required expertise, attention, and dedication. On every occasion, Carlo demonstrated exceptional professionalism, availability, patience, and a genuine commitment to finding solutions, following each issue through to its successful resolution.
What I appreciated most was the willingness to truly understand the needs of our property and to guide us step by step until the project was fully operational. In the hospitality industry, where customer support often makes all the difference, having knowledgeable, responsive, and solution-oriented professionals by your side is an invaluable asset.
My thanks also go to the entire technical and operational team at Amenitiz for their efficiency, responsiveness, and commitment to resolving every challenge encountered along the way.
Based on our experience, Amenitiz has proven to be a comprehensive and intuitive platform, supported by a team of highly competent professionals who genuinely care about their clients' success.
Congratulations to everyone involved for the excellent work.
I wholeheartedly recommend Amenitiz to any hospitality professional looking for a reliable management platform backed by a team that is truly present when support is needed.
Warm regards,
Monica & Salvio
HABITARE Experiences
*Rituali di Casa Salentina*
June 25, 2026
Unprompted review
Reply from Amenitiz
Hi Monica, thanks for sharing your experience with the launch of HABITARE Experiences and Rituali di Casa Salentina. We’re really glad Carlo could guide you step by step through the configurations and technical challenges, with the professionalism, patience, and follow-through you highlighted. It also means a lot to hear that the platform feels comprehensive and intuitive, and that our technical and operational teams were responsive when it mattered. We’re here as you keep growing—warm regards to you and Salvio.
Equipo Amenitiz
Best solution for you Activity
Best solution for you Activity! We’ve got a Guesthouse with 3 rooms. We found very nice tutor, a really easy platform at a good price. And a free and quick Support! I suggest it absolutely!
June 18, 2026
Unprompted review
Reply from Amenitiz
Hi Paola, thanks for sharing your experience with Amenitiz for your 3-room guesthouse. We’re really happy to hear your tutor made the onboarding feel smooth, and that the platform feels easy to use while still fitting your budget. It’s also great to know our support has been quick and helpful when you needed it. If you ever want tips to get even more from the booking engine or automations, we’re here. Equipo Amenitiz
Great and fast support from Amenitiz…
Great and fast support from Amenitiz agent. We can run our business with confidence
June 19, 2026
Unprompted review
Reply from Amenitiz
Hi Philippe Mauro, thanks for sharing your experience with Amenitiz support and for highlighting how great and fast our agent was. It’s great to hear that this responsiveness helps you run your business with confidence—having peace of mind day to day is exactly what we aim for. If there’s anything else we can do to make your operations even smoother, just reach out anytime through your usual support channel.
Equipo Amenitiz
No customer support
Platform is ok but customer support is almost non existent. It takes months of followups to receive a response which is very frustrating considering this is my main source of income
June 3, 2026
Unprompted review
Reply from Amenitiz
Hi, Federico, thanks for sharing your experience with customer support. Waiting months for a reply is understandably frustrating, especially when this impacts your main income. We’re sorry it hasn’t been responsive and will review your case with the team. Please email care@amenitiz.com with your property name, account email, ticket number (if any) and dates; better by email—please don’t post personal data here. Soporte Lunes a Viernes: General (9:30 – 18:30 GMT+1) | Latam & Brasil (15:00 – 20:00 GMT+1). Fines de semana y Festivos: Chat/Email en ES, FR, IT, EN (9:30 – 18:30 GMT+1). Equipo Amenitiz
the service how fast they could help…
the service how fast they could help wow! love it
June 7, 2026
Unprompted review
Reply from Amenitiz
Hi, Anne-Marie, thanks for sharing your experience with our support and the speed of the help you received. We’re really happy to hear it made such a strong impression—“wow” is exactly the kind of feeling we want to create when you need us. If there’s anything else you’d like to optimize in your setup (website, booking engine, or channel manager), we’re here to help you keep things running smoothly. Equipo Amenitiz
Excellent Booking Engine with Outstanding Customer Support
I am very satisfied with this booking engine. One of the features I value most is its calendar synchronization, which works efficiently and allows me to manage all my reservations with complete peace of mind, avoiding errors and saving a great deal of time.
I would also like to make a special mention of the customer support team. The agents who answer the phone are always friendly, professional, and approachable. Whenever I have had a question or an issue, they have helped me quickly and provided an effective solution. It is a pleasure to work with such a dedicated team that is always willing to assist.
I highly recommend this service, both for the quality of the platform and for the excellent customer support it provides.
June 2, 2026
Unprompted review
Reply from Amenitiz
Hi, Peli, thanks for sharing your experience with our booking engine and support team. We’re really happy to hear the calendar synchronization is working smoothly for you and helping you avoid errors while saving time managing reservations. It also means a lot to know our phone agents have been friendly, professional, and quick to find effective solutions whenever you needed help. We’ll make sure your kind words are shared with the team. We’re here whenever you need us. Equipo Amenitiz
I recommend Amenitiz
I would recommend Amenitiz because they take care of their clients and their software is simplify my life and my business. Amenitiz's client assistance is first class.
May 28, 2026
Unprompted review
Reply from Amenitiz
Hi, Angelo, thanks for sharing your experience with our software and client assistance. We’re really glad Amenitiz is simplifying your day-to-day and helping your business run more smoothly. Hearing that our client assistance feels “first class” means a lot to the team, because support and peace of mind are key when managing an accommodation. If there’s anything you’d like to optimize further, we’re here whenever you need us. Equipo Amenitiz
I really like working with Amenitiz
I really like working with Amenitiz. It is cheaper than most of the other platforms and all-in-one!
They are super responsive and friendly when you need support.
I have the option including website and I get great returns from it. Super clean and beautiful.
May 27, 2026
Unprompted review
Reply from Amenitiz
Hola, Alex, gracias por contarnos tu experiencia con Amenitiz, especialmente sobre el precio y el enfoque todo-en-uno. Nos alegra saber que el equipo de soporte te resulta tan rápido y cercano cuando lo necesitas. Y genial que la opción de web te esté dando buenos retornos: que la veas limpia y bonita es justo lo que buscamos para ayudarte a convertir más reservas directas. Si en algún momento quieres optimizar algo o explorar nuevas funciones, estamos aquí para ayudarte. Equipo Amenitiz
A good experience since many years
May 21, 2026
Unprompted review
Reply from Amenitiz
Hi, Daniel, thanks for sharing your experience with Amenitiz over so many years. It means a lot to hear that the platform has been consistently working well for you long term—reliability is exactly what we want for your day-to-day operations. If there’s anything you’d like us to improve or any feature that would make managing your property even smoother, just let us know. We’re here whenever you need a hand.
Equipo Amenitiz
Amenitiz - recommendable
I am working with Amenitiz 1,5 years and am really happy with them. I have a beautiful website, one calendar for all platforms and they have good customer service.
May 19, 2026
Unprompted review
Reply from Amenitiz
Hi Annemarie, thanks for sharing your experience with Amenitiz over the past 1.5 years. We’re really glad to hear you’re happy with the beautiful website and that having one calendar across all platforms is making day-to-day management easier. It’s also great to know our customer service has been helpful when you needed support. If there’s anything you’d like to optimize next—website tweaks, booking flow, or channel setup—just let us know.
Equipo Amenitiz
Very satisfied
I've been using Amenitiz for several years and have been very satisfied with it from the start. The platform is easy to use, packed with useful features, and constantly evolving.
The support is excellent: when you report a problem or need, they call you immediately and resolve everything very quickly.
May 14, 2026
Unprompted review
Reply from Amenitiz
Hi, Dario, thanks for sharing your experience with the platform and our support. It’s great to hear that after several years you still find Amenitiz easy to use, full of useful features, and that the constant improvements are making a difference for your day-to-day operations. We’re also glad our team’s quick calls and fast resolutions have helped whenever you’ve needed assistance. If there’s any feature you’d like to see next, we’re here to listen. Equipo Amenitiz
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