American Candy Co Reviews 

Edit to add: they've now blocked me on Instagram which is entertaining to say the least.. I guess my comment about incompetencey hurt a little.

I ordered a load of Harry Potter items for my husband's birthday from this website and never received the items. I did get a dispatch email, but there was no tracking info so I could track down where it was, so I have to assume it wasn't actually sent out at all.

I emailed the email address on the website and didn't receive a response. I then commented on one of their Instagram posts asking for info on my order, to which they replied that they had emailed me about about my order which was completely false, I didn't have any emails from them. Luckily I ended up getting a refund through Paypal.

Its weird, I don't think it's fully a scam business as some people receive their order, but it seems like it's operating like one 99% of the time. I can only assume it's a very incompetent man running the company who doesn't really know the basics of e-commerce.

They don't respond to emails. They don't dispatch on time. I want to know where my order is and can't get a response. I should have looked on here prior to ordering so jokes on me really but please don't be that person who orders from here. Awful awful awful company. You won't see your order and you won't get your money back.

I wanted to write a review after seeing so many bad 1 stars. I ordered £35 worth of koolaid. Afterwards, I searched up the reviews of the store and I freaked out thoroughly believing I would be scammed and have a terrible experience. I am so happy to say this was not my experience. Shipment was fast, I ordered them 6 days ago and they've already turned up. I have received everything I ordered too and it was packaged very safely. Thanks so much!

Shocking customer service they do not respond to any emails. When my ordered finally arrived it was missing items and the ones that were sent were mostly wrong

Okay, I might be one of the lucky ones that my order arrived.
Ordered 26th May.
Like others, I was panicking after reading the reviews and sent a couple of emails (initially to cancel my order before it was dispatched and the other to ask for a tracking number) to which I had zero response.
I ordered a crate of Mountain Dew Baja Blast & it turned up pretty well packaged (albeit loose) but the cans are filthy & only last until August? Guessing they have been sat there for a while?
Anyway, unfortunately I just wouldn't use them again due to poor customer service. There are certainly better companies out there for this type of product.

What an absolutely appalling company.
They send half your order, and when you contact them to query it, they pretend to re-send out the second half of your order. Two weeks later nothing and now radio silence on email.
I realise I’m not the first and very clearly won’t be the last, but I am absolutely disgusted how a fraud campaign pretending to be a company is allowed to continue in this day and age. I will be taking this further and won’t rest until this company owns up to keeping money for orders they have no intention of sending.
STAY AWAY.

placed an order on 7th of may, currently it is the 3rd of june and i still haven’t received anything. I placed it as next day delivery aswell and still nothing. when i called them which was on 13th of may, they said they’re not sure what has happened and they said they will proceed to chase it up and also give me my shipping refund which would take 3-5 working days, like i mentioned before, it is currently the 3rd of june and they haven’t given me my shipping refund as well as my order!!!! when i raised a dispute against them, they said they’ll send a new order to me and gave me a tracking number but i’ll be sending it back and that is if i even receive it, it took a dispute for them to actually sort it out. AVOID AT ALL COSTS

New update… After i disputed, the company responded on 2nd June 2026 and said they’ve issued a new order for me and that i will get it delivered in 2 days time…… it’s currently 9th June and i still haven’t recieved my order and i ain’t surprised, the payment has been fully completed, the dispute has been closed and i won’t be getting a refund as well as not receiving my order, this company knows exactly what they’re doing so please avoid at all costs.

PLEASE NEVER ORDER FROM HERE!!
Terrible, parcel hasn’t shown up, I’ve tried emailing, I’ve ended up contacting my bank about it

Do not buy from this company. There are plenty of other online sweet companies out there who actually reply to customers and take time for customer service. Took nearly a week to dispatch my order and I still havent received it. I messaged them and just got blanked.

Ordered 2 weeks ago, still no sign of delivery! Avoid this company at all costs, there’s better suppliers for American treats.

DO NOT BUY!! Do not answer emails, no communication and several missing items totalling over £20. Trying to get my money back but they do not reply.

Order never arrived, sent 2 emails with no replies. Wish I checked the customer reviews before ordering but got a full refund through my bank luckily!

Same as many others on here, no order recieved, and completely blanked on emails and no answer on the phone, absolutely avoid at all costs,
Terrible company

Dont order from here,i placed an order and two weeks later it still hasnt come.I dont know if its even coming but cant speak to anyone, as emailed twice with no response and phone just cuts off,apalling customer service.

Place two orders from them recently and half order arrived on first order, like other reviews, had no contact back from them or refund for missing items and then tried order again of products I was missing from other order and still nothing arrived, don't have any hopes on arriving and my mistake ordering again, PLEASE AVOID THIS SITE AT ALL COST

Ordered a box of items 2 items missing from box which took a week to arrive will go back to my usual supplier not impressed . To update I have sent email no response no refund this company is shockingly bad customer service zero I regret giving this company custom and will never make the same mistake again

Don’t bother if you want your full order! Missing items and I’ve emailed regarding this, they’ve said they will resend out the missing items but nothings arrived

Ordered something on the 30th of April and realised I had accidentally ordered the wrong thing. Emailed them approximately an hour after ordering it and requested a cancellation. Received an automated response from their customer service. On the 5th of May I received an email that they had dispatched my order, five days after I requested a cancellation. Emailed again on the 5th May and still received no response at all. Items arrived today, 11 days after ordering and cancelling. Really poor customer service, would not use again

Sent a few items that I ordered and missed out £9 worth. Sent out of date stock and ignored all emails. How are these people still trading?

Prices are high in comparison to other companies and they have VERY limited stock, most of the good stuff showing as out of stock, even despite that, I placed an order and it only partially arrived.

I’ll give them credit, I paid for Next Day delivery and it did arrive next day but several items were missing, with no communication as to why. I didn’t even received a shipping email until after the parcel was delivered. I’ve worked in online retail before and this usually happens when an order is partially shipped - which my order was - however, the confirmation I did receive showed all items dispatched, when they clearly weren’t. A week later and my email have been ignored and no update regarding the stock shortages and/or a refund.

Considering that about 60% of the stock on the site show as “out of stock”, I don’t know how they managed to partially ship an order. Wouldn’t waste my time or money ordering from them again as their competitors offer better value, generally more favourable reviews and these guys are ignorant and dishonest to customers when they can’t fully send an order.