American Candy Co Reviews 

Received my order with one item incorrect and one item missing, called them same day was told they were waiting a shipment and then my missing item would be sent and that id receive an email about it. I did not. Sent an email a few days later asking for an update, then I called them again, was told again that they were waiting for a shipment and then I’d have my item sent, well it’s been another week since that phone call and I still haven’t received my item. It’s now been 3 weeks since my order and 2 weeks since I received my order. Thankfully I paid with Clearpay so I can at least raise a dispute with them to resolve the issue, however I will be reporting this company too.

*update* after further emails including threatening them with reporting them I got a reply saying they’d refund me, I told them to please do that, they then tried to close my dispute with Clearpay using my delivery tracking information as evidence, however I have email proof of them admitting the item wasn’t sent and that they are waiting for a shipment. Unfortunately for them I am an incredibly stubborn person and will just annoy them into sorting this issue out.

SCAM!!!! DO NOT ORDER FROM THIS COMPANY. ONE ITEM OUT OF EIGHT RECEIVED, PROMISE OF REMAINING ORDER WILL BE DELIVERED. ITEMS NEVER ARRIVED. I HAVE SENT NUMEROUS EMAILS, NOT GETTING ANY RESPONSE AND NOBODY ANSWERS THE PHONE NUMBER ON THE WEBSITE AVOID THIS COMPANY! TOTAL SCAM!!

Never Buy from this website........ Late delivery, missing items ,no response after countless emails, why are they allowed to get away with this, who can we escalate this to?

We were sent out the wrong order, and when we contacted them about it we heard absolutely nothing back. It’s been over a week since we emailed them and not even had a reply. Will not be using again and I urge others to do the same.

Don’t waste your time or money with this company, will take your money, dispatch less then half of order all with very little life date and NEVER respond to emails or answer the phone

If your looking for American sweets try candymail, they saved my Christmas

The worst company ever. I would consider them as more of a scam than legitimate. They sent me the wrong order. And a week on refuse to send the correct order or refund.

AVOID!!! It took a week to even dispatch my order, then an extra 3 days to be delivered. Literally said next day delivery. Items were missing ! It’s been 20 days me trying to get a refund for them missing items they still haven’t replied to my PayPal claim. Disgusting!!

SCAMMERS

I had a very poor experience with American Candy Co.
I received the wrong items in my order. The company acknowledged the mistake and confirmed they would issue a refund and arrange collection of the incorrect items. However, this never happened.
Since then, I have made multiple attempts to contact them, but they have stopped responding entirely. Their contact options are also unreliable, making it extremely difficult to resolve the issue.
As a result, I have been left out of pocket with no resolution.
Based on my experience, I would advise others to be cautious when ordering from this company.

Thank you, American candy company. I received my parcel today, except for one item, which you rectified immediately and sent me a refund. Every item is in date and correct in size I know some others have experienced not great service which did make me nervous. I thank you for providing a tracking number when I asked; that helped.

I am extremely dissatisfied with my experience with this company. I ordered and paid for two products, yet only one item was delivered.
For the past nine weeks, I have made repeated attempts to resolve this issue by contacting customer services via email. Every communication has been met with an automated response stating that a team member will respond shortly; however, no one has ever followed this up. There has been no meaningful response, no resolution, and no accountability.
Under the Consumer Rights Act 2015, goods must be delivered as described and within a reasonable timeframe. This company has failed to meet these basic legal obligations by not supplying the full order and by failing to address the issue when raised.
This level of service is unacceptable and raises serious concerns about the company’s reliability and customer care standards. I have effectively paid for goods that I have not received, with no resolution in sight.
I strongly advise others to avoid this company and to proceed with extreme caution before making any purchases.

Terrible service! Order arrived with one of the products missing- I have been emailing them about getting a refund (which should have been automatic anyway) for 2 months now with no success. Would recommend avoiding them and ordering with another company if you can.

This company do nothing but commit fraud which is disgusting. Put over £60 order in back on 7th March. We received two products and missing a further 6. Constant emails to the company that do not respond. They lie all the time and provide false & fake evidence. Now getting trading standards and citizens involved in this. They cannot keep getting away with this to people.

“I ordered multiple items from this company, but my order arrived incomplete. The Teddy Grahams and Fruit Roll-Ups were missing, and I received a basic Kraft Macaroni & Cheese instead of the Super Mario edition I paid for.
I have tried contacting the company but have had no response. After looking at other reviews, it seems I’m not the only one experiencing these issues, which is very concerning.
I would not recommend ordering from here unless they improve their order accuracy and customer service.”

The order was missing 1 item and 1 item was wrong. Emailed them about this several times and heard nothing back. Very poor not happy

Appalling! Stay away from this company! My son and I ordered some treats on the 8th January. I had to chase up our order after waiting for two weeks. When the order finally arrived (5 weeks after ordering) and after yet another email, we were extremely disappointed and actually angry!! ALL of the items we purchased were items I could have been and bought from my local shop, the common easily found and affordable versions of what we wanted. The audacity!! My son was incredibly upset, as this was some of his Christmas money, that he wished to spend on the company by buying items we looked forward to trying.

I am currently 11 weeks deep into emails, with very little patience left.
All I want is for my son to get his money back, it’s not about the amount, it’s about the principle.
I wish I had read the reviews before going ahead, unfortunately, during our time of making our order we were both recovering from being poorly and it simply slipped my mind.

Wish I read the reviews first. I ordered and when it eventually turned up items were missing. Customer service is unresponsive. I’m out of pocket and hopefully will get my money back.

i was a bit skeptical seeing a ton of bad reviews online and i emailed out of worriedness because i just spent like £30. i got an automated response when i emailed too but after a week i received all items i ordered, in date, unopened and not covered in weird mystery powder ? (some of the reviews i've seen) so i'm very happy!! :))

I got my order and several items missing,still waiting on them to get back,if I don't get this resolved soon will be taking this to the police for thelf

Ordered and paid for next day delivery. One week later the order still hadn't arrived. No tracking information received. No response to emails, no phone call from them to explain, and they don't have a contact number so you can't call them instead. 9 days after I ordered a delivery showed up (still no tracking info received) with three items missing and one item was a smaller size than ordered. Again, no response to emails, no refund given for the missing items or refund for the order not being delivered next day which I'd paid extra for.
Looking at the reviews, I wish I'd seen them before ordering. And it seems as though the company picks and chooses who they help with order issues!
Use a different company to order your American goods from - do not use this one!

Ordered two cases of Dr Pepper one original Dr Pepper one Dr Pepper cherry.The original Dr Pepper turned up next day but not the second half of the delivery the Dr Pepper Cherry was still to turn up.Emailed this company who said a replacment would be sent put and be with me on the Saturday.It didn't show Saturday but eventually came today thankfully thank you.