American Holidays Reviews 

231
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, often going above and beyond to assist with holiday planning and provide tailored options. The booking process is frequently highlighted as easy, stress-free, and efficient, with agents offering excellent advice and ensuring all requirements are met. Many people appreciate the seamless service, leading to well-organized and enjoyable holidays, often resulting in repeat bookings. Reviewers often mention that the consultants listen attentively to their needs, making the entire experience pleasant and straightforward.

What people talk about most

Staff

Consumers report overwhelmingly positive experiences with the staff, frequently describing them as... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the booking... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and efficiency of... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its efficiency and helpfulness.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We planned a family trip to Toronto and was looked after by the amazing Sarah McCormick. She booked exactly what we wanted and gave us all the information we needed. A brilliant, friendly and approach... See more

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

We've used American Holidays multiple times and this time was the first in which Amanda has helped us. it was a complicated trip and she could not have done any more to help us. I cannot recommend eno... See more

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

231 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(231)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On holiday now Asia cruise amazing time…

On holiday now Asia cruise amazing time of our lives thanks ashling and team at American Holiday best service
Thanks
John Edel

December 15, 2025
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience! We are delighted to read you are having such a fantastic holiday. Enjoy the rest of your trip and safe journey home.
Best Wishes,
The American Holidays Team

Rated 5 out of 5 stars

Extremely helpful and great value

Extremely helpful and able to look at some minor changes I wouldn't have considered that directly affected the overall price.

I haven't used a travel company in some time assuming I could always find the cheapest cost myself.

I now know better

December 8, 2025
Rated 5 out of 5 stars

Exceptional customer service.

Every effort made to tailor my holiday to my specific & many varied 'wish list'.

Checked, tested every element & re-worked the schedule if & when timings & elements needed to be adjusted.

Exceptionally patient & understanding staff, who all chipped in with helpful advise & assistance. They checked & double-checked with us that every element of our holiday met our expectations and requirements.
You have a great team, with exceptional customer service.

December 4, 2025
Rated 5 out of 5 stars

Recommend

Amanda was great. Tailored advice and knowledge of the multi city trip in the USA. Highly recommend

November 28, 2025

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