American Musical SupplyReviews 

345
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and knowledgeable staff. Customers consistently praise the staff for their helpfulness and expertise, often highlighting specific sales representatives for their outstanding support and professional demeanor. The company's payment plans are a significant draw, enabling many to purchase high-quality gear they otherwise couldn't afford, making their dreams a reality. Reviewers appreciate the wide selection of products and the overall stress-free experience, noting the efficiency and ease of their transactions. However, some customers also noted issues with receiving incorrect or used products, and a few reported problems with customer service being unhelpful or rude. There were also concerns about unreceived refunds for returned items and an instance where a limited edition product was sold multiple times.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the wide selection of... See more

Staff

People report positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the staff for being... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as fantastic, reliable, and... See more

Payment

Consumers find payment options to be highly positive, with many appreciating the availability of payment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied

Rated 5 out of 5 stars

I was able to get a guitar that I've been dreaming about since I was a kid with the AMS 6-month payment plan, and I can't express my satisfaction enough. There was an error processing my online order,... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(345)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I did like them at first

I did like them at first. But after a few purchases, I realized they have zero respect for their buyers. Gear is gear. Warrenties are warrenties. But customer service is key. And that's why I'll be spending my money elsewhere from now on. This company is not acountable for a professional's needs. They don't keep agreements, will double sell stock and won't do what it takes to make it right. Professional buyer beware.

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Giving musicians chance to acquire the…

Giving musicians chance to acquire the equipment they need without too much a burden. Zero interest payment plans spread across really is a big help!!

March 27, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks for the review!

Rated 5 out of 5 stars

Great customer service!

Glenn and AMS have been great for all my gear purchases in the past few years. The payment plan has been instrumental (all puns intended) for my recent purchases, and other than a few products AMS does not carry I don’t feel the need to turn any where else for my needs.
Thanks Glenn and AMS!

June 25, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for shopping with us!

Rated 5 out of 5 stars

Excellent Company and Knowledgeable Sales Techs

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my daughter's gigging needs. Also, their shipping is fast. Love that. I'll be ordering more equipment from them for sure!

June 23, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving your review!

Rated 5 out of 5 stars

Great customer service

Dylan did everything to make sure I was ordering what I needed. He explained everything well and let me know that I can reach out personally to him anytime and also once the products arrive to help with assembly. Dylan was very helpful and supportive. I definitely recommend speaking with him when you call to place an order.

June 22, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for the feedback, we are lucky to have Dylan on the team.

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Rated 5 out of 5 stars

This company has been fantastic

This company has been fantastic. As someone working on creative projects, I didn't have thousands of dollars available to spend on equipment upfront, and AMS made it possible for me to get started without that kind of financial barrier. Their payment plans allowed me to purchase the equipment I needed and pay it off over time while I was actively working and building my projects. For a lot of independent creators and struggling artists, that can make ALL the difference between pursuing an idea and shelving it indefinitely. Since my first purchase, I've ordered several additional pieces of equipment from AMS, and I'll continue purchasing from them in the future. The ordering process has always been smooth, and I've appreciated having access to quality equipment without needing to make a massive upfront investment. Their shipping has also been impressive! Never took longer than 2 or 3 days to recieve items!

I am just so grateful that companies like AMS offer options that help creative people get started. Without them, some of my projects simply wouldn't have happened. Highly recommended.

June 21, 2026
Unprompted review
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Reply from American Musical Supply

Thank you for your thoughtful review, we appreciate you!

Rated 5 out of 5 stars

My experience with AMS has been great…

My experience with AMS has been great because the payments were affordable. My orders were always on time and delivered with care. I have never had any problems with ordering online with AMS. Looking forward to ordering soon. Thank you.

June 18, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Great to hear, thank you!

Rated 5 out of 5 stars

For over five years

For over five years, they’ve helped me build my setup by making it easy to get the equipment I want and need. That’s why I keep coming back. Their service has been reliable, and I truly appreciate how they make owning great gear accessible.

June 15, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business, thank you.

Rated 5 out of 5 stars

The Headrush

The Headrush product has allowed my sound and playing to grow substantially . The finance terms and easy payment program allows me to obtain products I couldn't normally consider. thanks for keeping music alive

February 6, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Glad the Headrush is working out for you. Thanks!

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Rated 5 out of 5 stars

You guys are amazing and everything I…

You guys are amazing and everything I order from you guys has been amazing and the fast shipping of my items either came the next day or 2 days that is good when I need something for a up coming gig or show I know my stuff will be delivered on time and the customer service is amazing for answering any questions and trying to make deals to help out on items I’m glad i have you guys to serve my music gear from yuns Thank you so much

June 10, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you taking the time to leave your comments!

Rated 5 out of 5 stars

Amazing store

Amazing store ! Always honest and the merch arrives the next day !

June 10, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thank you!

Rated 5 out of 5 stars

They really are the best online retailer for gear!

AMS is always my go-to site for guitar gear. I have been a customer for years. They ship and arrive faster than anyone else I have dealt with… for free. Their payment plans are awesome and zero hassle, and the return policy is “Costco-level” easy! They usually have a little wiggle room if you call them up too! ;)

May 22, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you, thanks for the review!

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Rated 5 out of 5 stars

The guitar that I bought!!

The guitar that I bought came exactly how it should’ve, with no damage and even a few days earlier!!

May 6, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Glad that made it out to you fast, thanks!

Rated 5 out of 5 stars

Every question every detail every order…

Every question every detail every order is exactly what I expected. Great detail to attention on every issue or non-issue. Highly recommend American Musical Supply!

June 8, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Great to hear, thanks for the feedback!

Rated 4 out of 5 stars

Rapid response

Rapid response, knowledgeable staff, attention to details

June 5, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Hi there, thank you for leaving a review!

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Rated 5 out of 5 stars

Great advice from Dylan

Dylan is knowledgeable and understood exactly what equipment would work best for the live performance situation we're trying to do. I truly appreciated the advice he provided. Very professional.

May 19, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Thanks for leaving your review, have a great one!

Rated 5 out of 5 stars

This is undeniably the best music store…

This is undeniably the best music store around. Great prices, quick delivery, great customer service, and just overall, excellent. Always happy to do business with them. I have ordered from them for years now.

May 18, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

We appreciate the glowing review, thanks!

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