American Musical Supply Reviews 

361
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and sales representatives for their exceptionally helpful guidance when choosing musical instruments and audio gear. Additionally, consumers appreciate the convenient, zero-interest payment plans that make purchasing expensive equipment much more accessible for aspiring musicians. Some reviewers were not happy with customer service, noting unhelpful responses, delayed shipping, and frustrating communication issues regarding orders. A few other people also felt that certain items received were occasionally damaged, incorrect, or showed clear signs of prior use. Despite these occasional setbacks, buyers consistently highlight the overall reliability and efficiency of the ordering process.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive safely, well packaged,... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Customer service

Clients share positive opinions on customer service, highlighting outstanding, knowledgeable, and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth and reliable process... See more

Payment

Customers report widespread satisfaction with payment options, highlighting zero-interest and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate the service and payment plan option. I read recently about payment plan hidden issues w some plans/providers. I don’t know about fines or penalties if you default so if you might defaul... See more

Company replied

Rated 5 out of 5 stars

Excellent company to order musical gear from and I highly recommend them. Their tech Dylan was very knowledgeable and helpful in guiding me as to which portable PA column would be best suited for my d... See more

Company replied

Rated 5 out of 5 stars

On today’s age of higher prices and banks offering higher and higher interest rates. American Musical Supply stays true to its core mission of helping aspiring artists, music enthusiasts and everythin... See more

Company replied

Rated 5 out of 5 stars

Dylan my sales representative made my purchase so easy with his vast knowledge of guitar and tech thanks again. Dylan was super nice assured me if I had any problems with my purchase he'd be there to... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(361)

180 reviews in the last 12 months

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Rated 5 out of 5 stars

This company has been fantastic

This company has been fantastic. As someone working on creative projects, I didn't have thousands of dollars available to spend on equipment upfront, and AMS made it possible for me to get started without that kind of financial barrier. Their payment plans allowed me to purchase the equipment I needed and pay it off over time while I was actively working and building my projects. For a lot of independent creators and struggling artists, that can make ALL the difference between pursuing an idea and shelving it indefinitely. Since my first purchase, I've ordered several additional pieces of equipment from AMS, and I'll continue purchasing from them in the future. The ordering process has always been smooth, and I've appreciated having access to quality equipment without needing to make a massive upfront investment. Their shipping has also been impressive! Never took longer than 2 or 3 days to recieve items!

I am just so grateful that companies like AMS offer options that help creative people get started. Without them, some of my projects simply wouldn't have happened. Highly recommended.

June 21, 2026
Unprompted review
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Reply from American Musical Supply

Thank you for your thoughtful review, we appreciate you!

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Rated 5 out of 5 stars

My experience with AMS has been great…

My experience with AMS has been great because the payments were affordable. My orders were always on time and delivered with care. I have never had any problems with ordering online with AMS. Looking forward to ordering soon. Thank you.

June 18, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear, thank you!

Rated 5 out of 5 stars

For over five years

For over five years, they’ve helped me build my setup by making it easy to get the equipment I want and need. That’s why I keep coming back. Their service has been reliable, and I truly appreciate how they make owning great gear accessible.

June 15, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business, thank you.

Rated 5 out of 5 stars

The Headrush

The Headrush product has allowed my sound and playing to grow substantially . The finance terms and easy payment program allows me to obtain products I couldn't normally consider. thanks for keeping music alive

February 6, 2026
Unprompted review
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Reply from American Musical Supply

Glad the Headrush is working out for you. Thanks!

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Rated 5 out of 5 stars

You guys are amazing and everything I…

You guys are amazing and everything I order from you guys has been amazing and the fast shipping of my items either came the next day or 2 days that is good when I need something for a up coming gig or show I know my stuff will be delivered on time and the customer service is amazing for answering any questions and trying to make deals to help out on items I’m glad i have you guys to serve my music gear from yuns Thank you so much

June 10, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you taking the time to leave your comments!

Rated 5 out of 5 stars

Amazing store

Amazing store ! Always honest and the merch arrives the next day !

June 10, 2026
Unprompted review
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Reply from American Musical Supply

Thank you!

Rated 5 out of 5 stars

They really are the best online retailer for gear!

AMS is always my go-to site for guitar gear. I have been a customer for years. They ship and arrive faster than anyone else I have dealt with… for free. Their payment plans are awesome and zero hassle, and the return policy is “Costco-level” easy! They usually have a little wiggle room if you call them up too! ;)

May 22, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate you, thanks for the review!

Rated 5 out of 5 stars

The guitar that I bought!!

The guitar that I bought came exactly how it should’ve, with no damage and even a few days earlier!!

May 6, 2026
Unprompted review
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Reply from American Musical Supply

Glad that made it out to you fast, thanks!

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Rated 5 out of 5 stars

Every question every detail every order…

Every question every detail every order is exactly what I expected. Great detail to attention on every issue or non-issue. Highly recommend American Musical Supply!

June 8, 2026
Unprompted review
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Reply from American Musical Supply

Great to hear, thanks for the feedback!

Rated 4 out of 5 stars

Rapid response

Rapid response, knowledgeable staff, attention to details

June 5, 2026
Unprompted review
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Reply from American Musical Supply

Hi there, thank you for leaving a review!

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Rated 5 out of 5 stars

Great advice from Dylan

Dylan is knowledgeable and understood exactly what equipment would work best for the live performance situation we're trying to do. I truly appreciated the advice he provided. Very professional.

May 19, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for leaving your review, have a great one!

Rated 5 out of 5 stars

This is undeniably the best music store…

This is undeniably the best music store around. Great prices, quick delivery, great customer service, and just overall, excellent. Always happy to do business with them. I have ordered from them for years now.

May 18, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate the glowing review, thanks!

Rated 5 out of 5 stars

Happy customer since 2017

I have been a customer with AMS since 2017, and they were truly the ones who helped me get my DJ career started. From speakers to DJ controllers, they have never once disappointed me. Their zero-interest payment plans made it possible for me to get the gear I needed without breaking the bank, and their reliable customer service has kept me coming back year after year.

October 13, 2025
Unprompted review
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Reply from American Musical Supply

Hi there, thanks for taking the time to leave your feedback!

Rated 5 out of 5 stars

LOVE American Musical Supply!!

LOVE American Musical Supply!!! 90% of my gear, I have acquired from them and the customer service is always on point!!!
I specially love their payment plans that have allowed me to get the gear I need or have always wanted!!! Most definitely a RECOMMEND to any experience and new musician!!!

May 10, 2026
Unprompted review
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Reply from American Musical Supply

Thanks for the review!

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Rated 5 out of 5 stars

I’ve been buying from AMS for 8 years…

I’ve been buying from AMS for 8 years now. I’ve gotten my entire set-up from these guys. Speakers, CDJ’s, stands, midi hubs, turntables, guitar, mixers, everything. All my equipment that I wouldn’t have been able to get otherwise. At a time when my credit was non existent. Their delivery times are very fast within 2-3 days. Customer service is always on the ball and state side. If you need to have music in your life in one form or another. Hit these guys up. Check out the deals. There are other good companies out there I’m sure. But these guys have me coming back over and over.

May 7, 2026
Unprompted review
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Reply from American Musical Supply

We appreciate your continued business, thanks for your review!

Rated 5 out of 5 stars

I always appreciate Glenn W , he’s a great rep .…

I always appreciate Glenn W reaching out to me every so often to make sure that I’m good with my previous orders and to see if I need any assistance with a new order . Even if there is an issue , he is extremely helpful in guiding me to an above satisfactory solution .

May 6, 2026
Unprompted review
American Musical Supply logo

Reply from American Musical Supply

Great to hear from you, thanks for your feedback!

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