I've used ATS as long as we've had our 3 little units, 10 years. They've given us great information, which we can choose how to act upon. Their personal customer service is also phenomenal, returning... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service to screen applicants to rent one of my apartments. I call in the prospective tenant's data and the report comes to me the same day. . Information includes credit status and any evic... See more
Company replied
I have had the pleasure of doing business with ATS for several years and have found the staff to be very helpful on all occasions. Extremely helpful in guiding me to areas which would better serve m... See more
Company replied
I am a realtor for 34 years and a small investor here in Philadelphia. I have been using the services of this company for several years and have been very happy with all my results. I am especially h... See more
Company replied
Company details
Information provided by various external sources
American Tenant Screen helps Property Managers, Property Owners, and Real Estate Agents fill vacancies quickly and efficiently with qualified tenants.
Contact info
24 South Newtown Street Road 200, 19073, Newtown Square, United States
- 800-888-1287
- InfoRequest@AmericanTenantScreen.com
- americantenantscreen.com
Sometimes I request a person and it…
Sometimes I request a person and it doesn't show up on the screen so I wonder if I forgot to put it in. Then call and sure enough they have it but I can't view. Also, doesn't seem too in depth but for an additional charge they can take it further. We are finding they will go further with the background and not inform us that they did but it will show up as an extra fee on our bill.
March 12, 2019
Unprompted review
Reply from American Tenant Screen
Amy - Thank you for your feedback. Reports with a possible record go through our TrueMatch process to ensure accuracy and therefore may not appear immediately. If additional searches are required to ensure accuracy we run those reports at no charge to our clients. The system charges then we make an adjustment. We looked at your account and we did not see any additional charges that were not credited back to you. Please contact us with any instances where the charges were passed on to you. Accounting@AmericanTenantScreen.com. Thank you! Kristina
Advertisement
American Tenant Services
This is a very good service and I don't ever recall having a problem with them. Keep up the good work!
March 12, 2019
Unprompted review
Long time Customer
We have been a customer for years. Whenever we have had a question, the staff has been professional and responsive. We would recommend ATS to anyone!
March 12, 2019
Unprompted review
Always helpful and understanding
Always helpful and understanding. Price is fair.
March 12, 2019
Unprompted review
We had trouble with billing at one…
We had trouble with billing at one time, but it is great, now. The background and credit reports are good.
March 11, 2019
Unprompted review
Advertisement
I was able to get the information I…
I was able to get the information I needed on a tenant in a very timely manner at a very reasonable price.
March 11, 2019
Unprompted review
Thank you for everything!
The service and the personal attention is terrific. We have used American Tenant Screen for years and highly recommend them!
March 11, 2019
Unprompted review
Credit Reports
Credit Reports
We used American Tenant Screen for running credit reports for prospective tenants in retail centers. When I first used American Tenant Screen, I had to call customer service to have a couple of items explained to me on how to read a report. Customer service was great and explained everything I needed to know. Since that time we have run many more reports, with no issues. Also, when we worked with ATS for the initial set-up, they were able to put in reference codes with plenty of information to make it easy for when we receive their invoice to apply the cost to the correct account. All in all I feel that ATS is a great service company for our companies purpose.
March 11, 2019
Unprompted review
Advertisement
5 stars always helpful and fair
5 stars always helpful and fair. Thanks
March 11, 2019
Unprompted review
excellent service.
March 11, 2019
Unprompted review
Excellent customer service.
March 11, 2019
Unprompted review
Advertisement
The pop up window after a credit check…
The pop up window after a credit check is always wonky. You really need to address that issue.
March 11, 2019
Unprompted review
Reply from American Tenant Screen
Thank you for the feedback Mr. Palmer. I would be happy to look into this issue for you. Please send a screenshot to lpappa@americantenantscreen.com next time this happens so we can address the problem.
Thank you,
Lauren
The star rating says enough.
March 11, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.