ANOVOS 

My experience pretty much mirrors everyone else’s on here. I just received my helmet, after requesting a refund for a year. No customer responses to my requests. They just close the case and not answer me. I promised to take legal action on every social media account they have. I also filled my complaint with the BBB... a week later they emailed me saying my helmet is coming, I immediately responded with “I’d rather have my money back, I am not at all happy with your business.” A week later my helmet kit shows up, no response to my email, they just closed the case.. again. I had been asking for a refund for several months prior, and waited over a year in total before receiving it. Which I’m surprised I even did get, after reading about other people’s terrible experience’s, on here. Probably THE WORST customer experience that I’ve ever had with a online “business” before. I almost don’t even want this helmet after what they put me through, I’m that displeased with this company. Do NOT give them any money! They are terrible. They prey on people’s love for nostalgic memories, by advertising new products... take your money, and make almost no effort to ever fulfill your order.

My order was supposed to ship within the first year after purchase, and now I have been waiting THREE YEARS. I emailed them three times over the course of 2019 to enquire about the status of my order and I still have not received a reply, refund, or update. My order appears to just be stagnant. I can't be more displeased with Anovos.

We ordered a ROGUE ONE: A STAR WARS™ STORY Cassian Andor Field Jacket from Anovos in December of 2017. Never received the jacket or a refund. Several exchanges with customer support, with promises given for refunds, has produced absolutely nothing. This company has said many things they haven’t done. No integrity, no business ethics...beware..

Ordered Star Trek Discovery phaser back in 2018. Have not heard anything since. They ignore emails. I have had some fantastic products in past and no reason to think they’d shaft me know - but guess what they have!

Ordered a helmet in 2017, still nothing despite numerous promises and apologies. Stuck with them when they rescheduled deliveries to manage their backlog, but they have just failed to meet those new dates and have ignored my emails requesting further info Avoid at all cost

Well, almost a two years and half since ordering, and one year since refund request... Received the "standard" email saying that the issue was being processed, restructuring company, etc, but after March, no more news... No replies to emails or FB posts...
Guess that my money will never see me again...
AVOID!...

After completing my payment plan they said my order wasn’t ready. It took an additional 3 months before it was finally ready! By then I didn’t even want it anymore so I asked politely for a refund. I was repeatedly told every time I asked where my refund was that it was being helped by their “financial office.” It’s been 6 months of back and forth with them to get my refund and to no avail. Never buying from them again.

If I could give zero I would. I ordered something over 2 years ago and counting. They are being sued, rightfully. I have no idea if I will ever get what I ordered and they don’t respond to my inquiries anymore. Complete disaster. If they would just be honest and give me updates or options that would be another story.

They derserve 0 stars! I ordered a First Order Stormtrooper Kit in March of 2017, and I still have not received my order. I’ve asked for a refund or my order to be delivered ASAP! They no longer respond to any of my emails or phone calls. They are thieves! I don’t know how they are still in business. You’ve been warned, DO NOT BUY ANYTHING FROM ANOVOS! 😡

Do not purchase from them. They used to have amazing customer service a few years ago, but now it's a total mess. I was promised a refund on a cancelled pre-order in September 2018. Still waiting for that refund. They have stopped answering any and all e-mails. They also did not respond to my Better Business Bureau complaint or to my credit card company when I opened a dispute. They simply do not care. They will just take your money and run. You have been warned.

Been trying to get my refund for 9 months and nothing but excuses to drag it out. They are very dishonest and seriously hurting the industry. Hope Disney can smarten Anovos two Butt heads up and get things sorted out. But with a class action suit in the works it’s going to be interesting. Maybe we’ll finally get an answer to all their lies!

I ordered an "in stock" item at the beginning of May and even paid for express shipping as there was no other choice. After a week, no email to say the item (t-shirt) had shipped. Contacted them and a week later they get back to me about restructuring the company and that my order was in processing. No clue as to when they were actually going to ship an "in stock" item. First week of June and still waiting. No updates when I check my order. This company was good once upon a time but now, they are hopeless.

NO STARS! A helmet was purchased and we were expected to wait for 3months. It has now been almost a year! We are constantly told that it will be shipped the next quarter. This item was over $800.00. DO NOT PURCHASE FROM THIS COMPANY. You have been warned.

I bought a complete Snowtrooper ensemble in 2016 for $2,000.
I cancelled the order late 2017 due to not receiving anything.
After tons of emails and them saying the financial team would get to me, it's now 2019 and I've not received a refund or a store credit and I have asked for both multiple times! That's how long I've been at this with them! My only course left is legal action. AVOID THIS COMPANY!!! Do not pre order from them and if you currently have an order with them that has any wait time or is not in stock, cancel it immediately! Contact your bank or credit card company and get a refund. You have been warned!

On november 30th 2018 I have ordered two star wars helmets which look incredible on the website anovos. the anovos sales team was very enthusiastic. I paid 1143 USD for these items, and on december 4th, Anovos sent me an email saying that due to license issues with StarWars-Disney, they could not deliver to my home address in France. I required a refund, they answered that it would take 8 to 11 weeks. Unfortunately, I did not have these elements of information before ordering while preparing my order with the sales team... As of today, 9 weeks later, I have not received my refund, and I am still waiting. Either the Anovos salesteam does not replay to my emails, or in a very elusive way (working with disney to cope with license agreement issues, etc...). This is not a good experience at all. I have not been properly informed before ordering, and Anovos takes too much time to refund, regarding the fact that they are responsible of my order cancellation. Their policy is not customer friendly at all. They took my money promptly, but do not deliver, unfortunately.