Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
Company replied
The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
Company replied
Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
Company replied
Company details
- #1 of 8 best companies in Telephone Answering Service
- #32 of 260 best companies in Business to Business Service
- #1 of 14 best companies in Call Center
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best investments we have made this year!
We implemented AnswerConnect to manage after-hours calls triggered by our safety systems, and it has been a complete game changer.
In our organization, multiple software platforms generate alerts when check-ins are missed or minor steps are overlooked. These “nuisance calls” were frequently happening after hours, on weekends, and even in the middle of the night, placing a significant strain on management and disrupting work-life balance.
Since introducing this service, those calls are now fully managed. This has not only eliminated unnecessary disruptions for our leadership team, but has also improved staff accountability around check-ins and documentation.
Having a live person available 24/7, following clear and detailed instructions, has brought an incredible sense of reliability and professionalism to our operations. The onboarding process was equally impressive. The level of support, guidance, and hands-on setup made the entire transition seamless and gave me full confidence in the system from day one.
This service has been worth every dollar. Without question, it is one of the best operational investments we have made.
February 26, 2026
Reply from AnswerConnect
Thank you so much for your thoughtful review!
We’re thrilled to hear that your experience with AnswerConnect has made such a meaningful impact on your operations.
We put a lot of care into ensuring every client feels confident and supported from day one, and your feedback reinforces that commitment.
We truly appreciate your trust in us and are honored to be part of your success. If there’s ever anything more we can do to support your team, we’re always here!
Cindy Silva,
Senior Lead Client Account Manager
great experience
great experience! From beginning to end ! they are so attentive to detail and want to make sure everything fits your needs ! I highly recommend this service to answer my phones and booking my appointments!
April 13, 2026
Reply from AnswerConnect
Thanks so much for the awesome review! We’re really glad you had a great experience with us. We truly appreciate you trusting us with your calls and appointments!
David Wright - Lead Client Account Manager
Great customer service and support by…
Great customer service and support by Melody. The service at AC solves issues in an engaging way. Thanks for making our processes smoother.
April 10, 2026
Reply from AnswerConnect
Hello Keith,
We’re delighted to hear that Melody provided excellent service and support.
It’s great to know that our partnership has contributed to smoother processes on your end. We truly value the opportunity to support your team and look forward to continuing to strengthen our relationship.
Please don’t hesitate to reach out if there’s anything further we can assist with.
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Hi Haley,
We’re delighted to hear that you found the setup process user-friendly and straightforward. Our goal is to make onboarding as seamless as possible, and your feedback means a great deal to us. Thank you for taking the time to share such a positive review.
Julio Villegas
Lead Client Account Manager
The support was amazing!
April 9, 2026
Reply from AnswerConnect
Thank you, Mariana! It means a lot to know our support made a positive impact. Don’t hesitate to reach out anytime—we’re happy to help!
David Wright - Lead Client Account Manager
Haven't tried the service yet but Pilly…
Haven't tried the service yet but Pilly did a fantastic job with the setup process. We're excited to get started!
April 8, 2026
Reply from AnswerConnect
Hi Tyler!
Thank you for choosing to work with us, we truly appreciate the opportunity. It’s wonderful to hear that Pilly did an excellent job during the setup process. I will be sure to share your positive feedback with them. We look forward to continuing to build and strengthen our relationship.
Regards,
Julio Villegas
Lead Client Account Manager
Easy Set Up!
Ameze did a great job at setting up our account. She was thorough and patient and we were able to complete it in a timely manner.
April 3, 2026
Reply from AnswerConnect
Thank you, Marzia. We’re pleased to hear that Ameze was so helpful during your onboarding experience. Our client account managers take great pride in delivering excellent customer service. We look forward to continuing to support you in the future.
Zack Flores
Lead Client Account Manager
Reply from AnswerConnect
Thank you Barbara! We are so glad that we provided you with a great customer service experience. We appreciate your business and look forward to working with you in the future.
Zack Flores
Lead Client Account Manager
Thank you Anuja for such a great…
Thank you Anuja for such a great customer service,you have done an amazing job showing me the app and desk top version for my account much appreciated
April 1, 2026
Reply from AnswerConnect
Thank you so much for your kind words! We're thrilled to hear our team was able to provide you with a great experience.
We truly appreciate you taking the time to share your feedback—it means a lot to us.
The service agent was very patient and…
The service agent was very patient and efficient. She also provided good suggestions on our scripting.
April 2, 2026
Reply from AnswerConnect
Thank you, Nina, for your kind feedback. We’re delighted to hear that you found your Client Account Manager to be both patient and efficient. Providing a seamless and supportive experience is a top priority for us, and we’re glad we could make things easier for you. We appreciate the opportunity to work with you and look forward to continuing our partnership in the future.
Zack Flores
Lead Client Account Manager
Very knowledgeable
Very knowledgeable
gave me step by step instructions on how to add chat widget to website
April 1, 2026
Reply from AnswerConnect
Hellp Pat!
Thank you for your 5-star review. We’re delighted to hear that Jayashre was able to assist you in successfully adding the chat to your website. I will be sure to share your positive feedback with her and her team lead.
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Thank you for your review!
We’re glad you had a great experience and appreciate you taking the time to share your feedback. Looking forward to helping you again
soon!
Cindy Silva
Senior Lead Client Account Manager
Company representative was helpful
Company representative was helpful, knowledgeable, and friendly. Some minor issues with video/audio, but overall pretty good.
March 30, 2026
Reply from AnswerConnect
Thanks so much for the kind words! We’re really glad you had a good experience and that our team was helpful and easy to work with.
We appreciate you mentioning the video/audio hiccups too. We’ll definitely take a look and keep improving on that.
Thanks again for your support and we look forward to serving you even better next time!
David Wright - Lead Client Account Manager
Airen did an excellent job handling my…
Airen did an excellent job handling my customers call! From the moment she answered the phone, she was professional, friendly, and very attentive. They listened carefully to the customer’s concerns and provided clear, helpful answers without rushing them. It’s not always easy to find great customer service these days, but Airen with Answer Connect truly went above and beyond.
I really appreciate the patience and positive attitude—made the whole experience smooth and stress-free. Thank you, Airen!
March 26, 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for taking the time to share this wonderful feedback! We’re absolutely delighted to hear about your positive experience with Airen.
Delivering a consistently reliable and high-quality customer experience is at the core of what we do. We’re grateful for your trust in AnswerConnect and look forward to continuing to support your business!
Best Office Assistant
We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set up the best scripts to achieve our goals. Thanks Pilly for your help and input yesterday on our newest update.
The reps are always professional when they answer a call and collect all the info we need to move forward with our clients.
March 25, 2026
Reply from AnswerConnect
Thank you so much for your kind words and for trusting us over the years! It’s been a pleasure supporting your team as your business has evolved, and we’re glad we could help tailor solutions to fit your changing needs.
We’ll be sure to pass along your shoutout to Pilly—they’ll really appreciate it! It’s also great to hear that our reps continue to deliver the level of professionalism and thoroughness you expect.
We look forward to continuing to support your success!
David Wright - Lead Client Account Manager
Always looking out for me
I find that AnswerConnect is always helpful. I genuinely feel like they’re looking out for me. They let me know when I’m getting close to overages and swiftly handle any issue I’ve ever had.
March 25, 2026
Reply from AnswerConnect
Hi Scott!
Thank you so much for your wonderful review! We’re thrilled to hear that your billing needs were handled quickly and smoothly. We’ll be sure to share your feedback with our team and recognize their hard work, it truly means a lot to us.
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Hi Pam,
Thank you for your kind words! We’re glad to hear you found our team very professional. We truly appreciate your support and look forward to continuing to serve you.
Julio Villegas
Lead Client Account Manager
Answer Connect Exceeds Performance as Compared to other Services
Prior to settling on Answer Connect, I had gone through four answering services. Despite the practice being small (3 employees) I spent at least 15 minutes a day trying to train the prior services' answering approach. That time adds up when you have business and clients to attend to.
Since making the switch to Answer Connect, I've not made any nightly calls. Answer Connect is professional and knows what to do.
In addition, props to the professional at Answer Connect who helped me design the script and flow. Ren was highly competent and thoughtful in her approach with the set up which is likely why I I haven't had to call back with corrections, as was the case with other answering services.
Bottom line, extremely satisfied. Thank you Answer Connect!
March 24, 2026
Reply from AnswerConnect
Thank you so much for sharing your experience! We’re glad to hear the switch has made a real difference and saved you valuable time each day. It’s great to know the setup and scripting met your expectations right from the start. We’ll be sure to pass your kind words along to Ren. We truly appreciate your trust and are happy to support your practice!
Customer service is always great
Customer service is always great. All questions and concerns addressed and handled to my total satisfaction.
March 24, 2026
Reply from AnswerConnect
Thank you, Lupe, for your kind words. We’re delighted to hear that your concerns were fully addressed to your satisfaction.
We look forward to continuing to provide you with excellent service and to seeing our partnership grow even stronger.
Julio Villegas
Lead Client Account Manager
AnswerConnect has the BEST customer service!
Tyler was extremely helpful, efficient and responsive when needed. He made the process of the task at hand seamless. In a world with terrible customer support options and an increasing number of automated systems, I can honestly say AnswerConnect is the exception in that department. They really are amazing!
March 23, 2026
Reply from AnswerConnect
Thank you for your kind review, Katie. We’re delighted to hear that Tyler provided you with a seamless and exceptional experience. We truly appreciate the opportunity to work with you and look forward to continuing our partnership.
Zack Flores
Lead Client Account Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.