Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
- #1 of 8 best companies in Telephone Answering Service
- #32 of 260 best companies in Business to Business Service
- #1 of 14 best companies in Call Center
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AnswerConnect
Thank you for your 5-star review, Sheena! We're delighted that Flora provided excellent support with your setup. We appreciate your feedback!
David Wright - Lead Client Account Manager
We had an issue where the answering…
We had an issue where the answering tenant was not sending the messages to the correct party, but Answer Connect was quick to resolve the issue.
March 17, 2026
Reply from AnswerConnect
Thank you, Carly, for your valuable feedback.
We are delighted to learn that your issue was addressed in a timely manner. We greatly appreciate you sharing your experience and look forward to the opportunity to continue serving you.
Regards,
Julio Villegas
Lead Client Account Manager
Trustworthy, Intelligent, Incredible!
If i could rate it 10 stars out of 5 I would do just that! Almost immediately after reaching out to AnswerConnect I received a phone call from Eli, he was incredibly helpful and knowledgable. He asked me very intelligent questions around the business I was trying to create and the offering I wanted to bring to the market. His input allowed me to truly get a better understanding of exactly what I wanted to do, all while seeing if AnswerConnect and my company would be the best fit for each other. He was never pushy or had any other motive but to see if we were the right option or each other. He had constant clear communication throughout the process and immediately I knew I could trust him. Unfortunately for me, my company had to pivot and so I wasn't able to follow through on this opportunity. But I was so impressed with the level of care, consideration and patience that Eli had for me that I'm actively trying to figure out a new route/offering for my company so that we can work together in the future. I couldn't recommend Eli and his team enough! They are truly a rose amongst the thorns!
March 2, 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for your incredibly kind and thoughtful words! We truly appreciate you taking the time to share your experience.
It’s wonderful to hear how impactful your interaction with Eli was. He genuinely cares about understanding each client’s vision and ensuring the right fit, so your feedback means a lot—not just to him, but to the entire team.
Whenever you’re ready to explore things again, we’d be more than happy to reconnect and support you in any way we can. Wishing you all the best as you shape the next phase of your business—we’ll be here when the time is right!
Solid
My experience was great while working directly with the agents/reps., who were well versed and helped me to reprogram our scripts. Only concern was that others from same company were asking wrong questions after we updated everything.
March 10, 2026
Reply from AnswerConnect
Thank you, Chris, for taking the time to leave us a review. We’re glad we were able to assist you with the updates to your script. We truly value your feedback and are always looking for ways to improve. I will be sure to share your constructive comments with our team.
Zack Flores
Lead Client Account Manager
customer servie is wonderful
The IVR seems a bit choppy, but the service is wonderful. I'm sure we'll get issues smoothed over since my previous account worked perfectly.
March 9, 2026
Reply from AnswerConnect
Hi James,
Thank you for providing your review. We're glad to hear that the outlook moving forward is positive and that you’ve had a great service experience. We look forward to helping get your IVR fully smoothed out.
Regards,
Julio Villegas
Lead Client Account Manager
Swathi Sivakumar did an amazing job
Swathi Sivakumar did an amazing job. she is quick and efficient and answered all my questions.
March 10, 2026
Reply from AnswerConnect
Thank you for sharing this! We’re glad to hear that Swathi made the process easy and that you felt fully supported while getting your questions answered. We’ll be sure she sees your kind words.
Heather
Lead Client Account Manager
Very fast and extremely helpful
Very fast and extremely helpful, it was alot of changes and Gwendolyn was a pleasure to work with. This is the type of person you want training other staff to do customer service.
March 10, 2026
Reply from AnswerConnect
Thank you so much for the wonderful review! We’re thrilled to hear that you had such a positive experience. We’re glad Gwendolyn was able to make the process smooth for you, even with all the changes. We’ll be sure to pass along your kind words to her. We appreciate your support and look forward to helping you again in the future!
David Wright - Lead Client Account Manager
Customer service was very polite
Customer service was very polite, knowledgable and ready to help resolve my issues.
March 9, 2026
Reply from AnswerConnect
Thank you, Joy! We’re pleased to hear that our Client Account Managers were able to assist you and resolve your concerns. We appreciate you taking the time to share your feedback and look forward to continuing to work with you in the future.
Zack Flores
Lead Client Account Manager
Easy setup and a great start
Easy setup and a great start. We needed to get a service set up within a short amount of time and AnswerConnect was great. Excellent reps and excellent customer service. They are proactive in contacting me if there are any issues. I would definitely recommend them to anyone needed a quality answering service.
March 5, 2026
Reply from AnswerConnect
Thank you for the wonderful review!
We're glad we could help you get your service set up quickly and that our team continues to provide the support you need.
We truly appreciate your recommendation and look forward to continuing to support your business!
Cindy Silva,
Senior Client Account Manager
Reply from AnswerConnect
Thank you for the 5-star review! We're happy to hear that Subhojit was able to assist you. We truly appreciate your feedback and look forward to helping you again in the future.
David Wright - Lead Client Account Manager
Ruth was the one who helped us update…
Ruth was the one who helped us update our script and she was very helpful, but I’d also like to commend everyone in Client Services for their support in ensuring we provide the best experience for our clients.
March 4, 2026
Unprompted review
Reply from AnswerConnect
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Ruth was able to assist you with updating your script and that you found her support helpful. We’ll be sure to pass along your recognition to her—it will mean a great deal.
We also truly appreciate your acknowledgment of our Client Services team. They work hard to ensure every client has the best possible experience, and your feedback reinforces how much that commitment matters.
Thank you again for your trust and partnership. We look forward to continuing to support you!
David Wright - Lead Client Account Manager
professional sounding
professional sounding, no missed calls, no customer complaints
February 26, 2026
Reply from AnswerConnect
Thank you for your review. We truly appreciate your feedback!
Our team is committed to ensuring every call is answered promptly and that each customer receives attentive, professional support.
We look forward to continuing to serve you with the same high standard of care!
Cindy Silva,
Senior Lead Client Account Manager
Reliable, Professional, and Truly an Extension of Our Team
We’ve had an excellent experience working with AnswerConnect. As a fast-paced event company, we receive inquiries at all hours, and their team has been incredibly dependable in making sure no call goes unanswered.
Their receptionists are professional, courteous, and do a great job representing our brand exactly how we want clients to be greeted. Messages are accurate, delivered quickly, and the transition between their team and ours feels seamless.
Having AnswerConnect in place has allowed us to capture more leads, improve response times, and focus on operations without worrying about missed opportunities. It genuinely feels like having a dedicated in-house receptionist team available 24/7.
Highly recommend AnswerConnect to any business that values professionalism and exceptional customer communication.
February 25, 2026
Reply from AnswerConnect
Thank you for this incredible review! We know how fast things move in the event world, and we’re honored to support your business 24/7. Hearing that we feel like your own dedicated in-house team is the best compliment we could receive. We look forward to helping you capture even more leads and making every event season a success!
Helpful Support
Saddam was very helpful and able to not only enable us to update our calling instructions but also shared about services we weren't yet using, which could be helpful for us. Thanks, Saddam!
February 25, 2026
Reply from AnswerConnect
We appreciate the feedback! It’s important to make sure you’re getting the most out of our partnership, so we're happy Saddam was able to share those additional services that could provide value. Thank you for choosing Answer Connect. We will share this information with Saddam and the team!
After-hours piece of mind!
Answer Connect was very thorough in taking the time to understand the complexities of our business. The scripts that were created for their agents allowed me to believe they would have the answers for our valued customer base. I was impressed by how quickly the company became part of our organization and how well they communicate with us.
February 25, 2026
Reply from AnswerConnect
We are happy to hear! Taking the time to understand how our clients do business and how our service aligns, is what we do best. It’s great to hear our agents are representing you well. Thank you for trusting us with your customers, we love being part of the team!
Swathi S was absolutely amazing!
Swathi S was absolutely amazing!
Very knowledgeable and helpful!
February 25, 2026
Reply from AnswerConnect
Thank you for the 5 stars! We're so glad Swathi was able to provide knowledgeable and helpful service. We appreciate your feedback!
David Wright - Lead Client Account Manager
Call routing was a bit tricky due to…
Call routing was a bit tricky due to our high volume calls, but the team worked hard to resolve the issues. Very great customer service when needed.
February 24, 2026
Reply from AnswerConnect
Hello Z,
It’s great to hear that the call routing issue was resolved promptly. I’m glad our team was able to step in quickly and get everything back on track.
Thank you very much for your kind words and the amazing review. It truly means a lot to us.
Regards,
Julio Villegas
Lead Client Account Manager
The rep from India was very nice
The rep from India was very nice, patient and helpful.
Very good experience.
I will say up until she suggested we meet on line and go through the contract we had called and complained many times and still had your company calling and sending emails to people that didn't even work for our business. This was all straightened out with this rep. She needs a raise as we were becoming disappointed with the service.
February 23, 2026
Reply from AnswerConnect
Thank you for taking the time to share your experience with us. We’re truly glad to hear that our representative was patient, supportive, and able to turn things around for you. We also sincerely apologize for the frustration. That’s certainly not the experience we aim to provide, and we appreciate your patience while this was being addressed. We’re grateful for the opportunity to make things right and restore your confidence in our service.
Exceptional Service
My onboarding experience was very long, BUT i know it had to be that way. The gentleman helping me was VERY knowledgeable and very fast! He understood and caught onto our business model SO quickly, which helped streamline the process. He was able to help edit my script very fast and helped edit it into very fine details that i knew were complicated to do but it made it look easy. He also helped show me all the additional features that comes with our service such as texting and chat features. He also is going to take his own time to help edit a lookup form for me which will help save me hours of time and to me that was going very above and beyond for me as the customer!!!!!! I will be onboarding my 3 other companies so to have this experience truly made a difference. Also, Diane my account manager has been wonderful and so attentive and knowledgeable. Our company was very leery about using a third party service such as this, but my experience with your team has eased our minds immensely and we are looking forward to this intermigration!! I also think the value that your company will provide is well beyond what we are paying each month. Thank you AnswerConnect!!
February 19, 2026
Reply from AnswerConnect
We truly appreciate your patience throughout the onboarding process and are thrilled to hear that the experience left you feeling confident and supported. We’re excited to support you as you onboard your other companies and look forward to being a continued partner in your growth. Thank you again for choosing AnswerConnect and for trusting us with your business!
Sharon was great
Sharon was great, handled all my requests promptly. Gave me a call to discuss, so much better than a chat box and worked through them while I was on the website. Thank you!
February 19, 2026
Reply from AnswerConnect
Thank you, Mike! We appreciate you taking the time to share your experience working with Sharon. We are so glad that we were able to provide quick and easy support at any time of day! We look forward to working with you in the future!
Zack Flores
Lead Client Account Manager
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