Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
Company replied
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Review summary
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Reviews shaping this summary
We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
- #1 of 8 best companies in Telephone Answering Service
- #32 of 260 best companies in Business to Business Service
- #1 of 14 best companies in Call Center
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I asked and they delivered
February 18, 2026
Reply from AnswerConnect
Hi Trevan,
It’s wonderful to hear that you had such a great experience. We truly appreciate you taking the time to share your feedback.
We will be sure to pass this along to the team member involved and recognize them for their hard work.
Warm regards,
Julio Villegas
Lead Client Account Manager
Pooja was very knowledgeable of what we…
Pooja was very knowledgeable of what we were looking to get done.
February 18, 2026
Reply from AnswerConnect
Thank you for the kind words! We are happy to hear Pooja was able was able to assist you with your request! We look forward to continuing to support your business!
Reply from AnswerConnect
Thank you for taking the time to share your five-star review. We truly appreciate your feedback.
We take great pride in providing prompt, seamless interactions, and we are delighted to hear that our team was able to assist you efficiently. We look forward to continuing to work together in the future.
Zack Flores
Lead Client Account Manager
Great product
Great product! I'm a returning customer who is now setting up even more numbers. My integration specialist today was amazing.
February 13, 2026
Unprompted review
Reply from AnswerConnect
Thank you, Ben, and welcome back! We’re so glad to hear that our Integration Specialists were able to assist you and provide the support you needed.
We truly appreciate you returning and look forward to continuing to work together.
Zack Flores
Lead Client Account Manager
Simply the best!
Every staff member is always professional, polite, and friendly. They go above and beyond for their customers, which is why we've been loyal customers for over 6 years. Answer Connect has exceptional customer service! Also, the service they offer has been a valuable tool for our business.
February 12, 2026
Reply from AnswerConnect
Hi Courtney! Thank you for taking the time to share your feedback. We truly appreciate your continued partnership over the past six years and are grateful for the opportunity to work with you. We look forward to many more years of collaboration together.
Zack Flores
Lead Client Account Manager
Quite simply the reason it was such a…
Quite simply the reason it was such a great onboarding session is because of your team mate: Kate Rennie. She's intelligent, calm, patient, explains things very well and efficient. I can't say enough about her. She's just incredible. She also gets back to us with any questions asap. Thank you kate!!!! Sincerely, Lisa Gelman
February 11, 2026
Reply from AnswerConnect
Hi Lisa,
It’s wonderful to hear that Kate did such an amazing job. We’re thrilled that your experience with her was phenomenal and that your onboarding process went smoothly.
We truly appreciate you sharing your feedback, and we will be sure to recognize and praise her diligent work and dedication.
Warm regards,
Julio Villegas
Lead Client Account Manager
Sharon was great
Sharon was great, she answered all of my questions and helped me get my call flow set up exactly how I wanted it. 10/10
February 11, 2026
Reply from AnswerConnect
Hi Cary,
Thank you for your wonderful review of Sharon. We’re thrilled to hear that she provided such a great experience and was able to set up your call flow exactly as you envisioned.
We truly appreciate you taking the time to share your feedback, and we will be sure to pass along your kind words to her.
Warm regards,
Julio Villegas
Lead Client Account Manager
Reply from AnswerConnect
Thank you so much for the 5 stars! We’re glad you had a great experience and truly appreciate your partnership.
David Wright - Lead Client Account Manager
Great service
Has allowed me time to focus on the business without answering the phone 24/7
February 11, 2026
Reply from AnswerConnect
We truly appreciate your kind words! It means a lot to know our service is helping you reclaim your time and stay focused on your business. Supporting your success is why we do what we do—thank you for being a valued client!
David Wright - Lead Client Account Manager
Great Customer Service!
I used the chat feature in the help and support section. I got my issues resolved very quickly. The representative, was kind and very efficient.
February 10, 2026
Reply from AnswerConnect
Thank you, Seth! We’re glad the chat support experience was quick and helpful. It’s great to know everything was resolved smoothly and that you were treated with care along the way. We appreciate you taking the time to share this.
Heather
Lead Client Account Manager
Reply from AnswerConnect
Thank you for your review! We're happy to hear our staff was prompt in getting your scripts sent! It's our pleasure doing business with you!
Cindy S.
Sr Lead Client Account Manager
Reply from AnswerConnect
Nancy, thanks you for a great review! We are happy to hear you are finding our support efficient and helpful! We look forward to continuing that same level of support in all of our interactions!
Knowledgeable and thorough!
Ameze was very knowledgeable and thorough, taking the time to go through all of the options and potential scenarios - things we didn't know were possible!
February 9, 2026
Reply from AnswerConnect
Thank you, Steven! It’s great to hear that your time with Ameze opened up possibilities you had not expected. Making sure everything is explored and clearly explained is important, and we’re glad that approach made a difference for you. We appreciate you taking the time to share this.
Heather
Lead Client Account Manager
Swathi Sivakumar is wonderful!
Swathi Sivakumar was very helpful setting us up with our new client orientation. She went into detail on everything and answered our questions with great knowledge.
February 6, 2026
Reply from AnswerConnect
Thank you for your wonderful feedback! We're glad Swathi could make your Onboarding smooth and informative. We appreciate your trust and look forward to continuing to support you.
Sharon has been professional and…
Sharon has been professional and understands the importance of the situation.
February 5, 2026
Reply from AnswerConnect
Thank you for the five-star review, Naveen. We’re pleased to hear that Sharon made a positive impression with her professionalism. We appreciate your feedback and look forward to working with you in the future.
Zack Flores
Lead Client Account Manager
Kathy is a true Superstar when it comes…
Kathy is a true Superstar when it comes to customer service!
February 3, 2026
Reply from AnswerConnect
Thank you for such a great review! We will be sure to share this wonderful feedback with Kathy and the team!
Everything was good
February 2, 2026
Reply from AnswerConnect
Hello!
It is great to hear that everything went well. We are thrilled to start this partnership together and to continue growing.
Julio Villegas,
Lead Client Account Manager.
Proactive outreach to modify our script…
Proactive outreach from Sharon Natasha to modify our script and process flow after a minor error.
January 27, 2026
Reply from AnswerConnect
Ray, Thank you for a great review! We are pleased to hear Sharon was able to quickly adjust the process to ensure everything runs smoothly for you. We appreciate your partnership!
Account Manager Brian U is a rockstar!
Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This required an additional 30 minutes of his time. At no point did I feel rushed or like we needed to take short cuts. An absolutely stellar experience.
January 27, 2026
Reply from AnswerConnect
Hey Jake!
Thank you for the amazing feedback! We’re glad to hear that Brian took the time to ensure everything was configured correctly and that your onboarding experience was smooth and thorough. We truly appreciate you sharing your experience.
David Wright - Lead Client Account Manager
Great Answering Service
Great, reliable service. Never had a problem with over 10 years of use. The people answering the phones were professional and helpful. Never had a complaint from my clients about the answering service.
January 26, 2026
Reply from AnswerConnect
Hello Dr. Direen!
Thank you for your kind review and for trusting us with your business over the past 10 years. We’re glad to hear our team has consistently provided reliable, professional service and supported your clients well. We truly appreciate your long-term partnership.
David Wright - Lead Client Account Manager
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