Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
- #3 of 7 best companies in Telephone Answering Service
- #46 of 247 best companies in Business to Business Service
- #4 of 13 best companies in Call Center
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I highly recommend Answerforce for call answering
I highly recommend Answerforce for professional reliable call answering, 24/7, their support is exceptional, the quality of answering and sending messages is very impressive. I have had other call answering services, some are far more expensive but their service was far less professional and reliable. They are a pleasure to deal with, recommend the right plan and respond immediately to any comments. Exceptional service.
May 22, 2025
Reply from AnswerForce
Thank you so much for the thoughtful and glowing review, Caroline! We’re thrilled to hear that you’ve had such a positive experience with AnswerForce. Providing reliable, professional, and responsive service is what we strive for every day, and it means a lot to know we're hitting the mark. We're grateful for your recommendation and look forward to continuing to support you and your team at Cavendish Law!
Allison Ball
AnswerForce, Lead Client Account Manager
Ali and Lilu were amazing with my…
Ali and Lilu were amazing with my training process today. I had some reservations about using an answer service from past experiences and they really took the time out of their day to put my mind at ease and make sure that I understand every aspect and detail of the service and what is included.
April 25, 2025
Reply from AnswerForce
Amanda, thank you so much for your kind words! We’re thrilled to hear that Ali and Lilu made your experience a positive one. We understand that past experiences can leave some hesitation, so we’re especially glad they were able to walk you through everything and put your mind at ease. We’re always here to support you and are excited to have you with us!
Allison Ball, AnswerForce - Lead Client Account Manager
Easy and Intuitive
Helps take the brunt of afterhours calls off of us so we can have a more seamless work/life separation. Set up was easy and cost was very reasonable!
April 23, 2025
Reply from AnswerForce
Nicholas, thank you so much for the great review! We're so glad to hear that the setup was smooth and that our service is helping create a better work/life balance for you. That’s exactly what we aim for, and it means a lot to know we’re making a difference!
Allison Ball, AnswerForce - Lead Client Account Manager
Top notch support
As all of my experience has been calling into AnswerForce for support:
* no wait time
* very articulate support specialists answer the phone
* experienced and knowledgable specialists answer the phone - no bouncing around to different people
* attentive and supportive to our needs
* very polite
April 10, 2025
Reply from AnswerForce
Hello Scott! Thank you so much for your wonderful feedback. We do understand that your time is valuable, and we do not want to waste one moment of your time while supporting you and your business. Our team takes pride in ensuring your needs are handled quickly and efficiently. Thank you for being a long-standing customer with AnswerForce. We truly appreciate your time.
-Shelby Anderson, AnswerForce Operations Leader
Seamless Onboarding & Incredible Support!
We recently completed our onboarding with this answering service for after-hours support, and the experience has been top-notch from start to finish. A huge shoutout to Ali and Lilu, who were both phenomenal—professional, patient, and incredibly thorough. They took the time to understand our specific needs and ensured that the setup was tailored perfectly to our business.
The script was dialed in with precision, and every detail was handled thoughtfully. Since going live, the service has been running flawlessly. Our customers are receiving prompt, courteous responses, and we’re getting clear, accurate messages every time.
It’s a huge relief knowing our business is covered after hours with such a capable team behind the scenes. Highly recommend this service—and especially Ali and Lilu—for anyone looking for reliable, high-quality call support!
April 1, 2025
Reply from AnswerForce
Wow—thank you so much for this incredible review! We’re beyond thrilled to hear that your onboarding experience was seamless and that Ali and Lilu delivered the level of care and professionalism we always strive for. They are truly dedicated to making sure each client feels heard and supported, and we’re so proud to have them on our team.
It means the world to us to know that the service is running smoothly and that your customers are being well taken care of after hours. Your trust in us is something we deeply value, and we're honored to be part of your extended team.
We’re here whenever you need us, and we’re excited to keep supporting your business as it grows. Thank you again for the high recommendation—it truly means everything!
Allison Ball, AnswerForce - Lead Client Account Manager
Fantastic Experience
I’ve had a fantastic experience with AnswerConnect! Their team is incredibly professional, responsive, and always on point. They’ve helped streamline our customer service and ensure we never miss an important call, even after hours. The support team is always quick to answer questions and make adjustments when needed. It feels like having an extension of our own team—reliable, friendly, and efficient. Highly recommended for any business looking to enhance their customer communication!
March 28, 2025
Unprompted review
Reply from AnswerForce
Hi Mallory,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you've had such a positive experience. It's incredibly rewarding to know our team has made a real impact in helping streamline your customer service and support your business after hours.
We’re especially glad to hear it feels like we’re part of your team—that’s exactly what we strive for! Your trust means a lot to us, and we're always here to help whenever you need us.
Thanks again for the review—we truly appreciate it!
Allison Ball
Lead Client Account Manager
Outstanding Service & Valuable Solutions!
I had a very informative Google Meet with AnswerForce, and I’m truly impressed with their customer service and offerings. From the start, it was clear that they prioritize customer satisfaction—something we value highly in our shared housing company.
A special thanks to Daniel for his professionalism and insightful guidance. He took the time to understand our needs and thoroughly explain how AnswerForce can support our growth. I can already see how AnswerForce will help us grow and streamline our operations. Their offerings align perfectly with our needs, and their professionalism and attentiveness made me confident in moving forward.
We are looking forward to working with them and highly recommend AnswerForce to any business looking for reliable, customer-focused support!
March 21, 2025
Unprompted review
Reply from AnswerForce
Thank you so much for the wonderful review! We're thrilled to hear that your experience with AnswerForce—and especially with Daniel—was so positive. It's our goal to provide solutions that truly support your growth, and we’re excited to partner with Harbor Halo moving forward. We appreciate your recommendation and look forward to helping streamline your operations!
Allison Ball
AnswerForce, Lead Client Account Manager
Siddarth was great and helped us set up…
Siddarth was great and helped us set up our whole call flow exactly the way we needed. Cant thank him enough.
March 20, 2025
Reply from AnswerForce
Thank you so much for the kind words! We're thrilled to hear Siddarth was able to help set everything up just the way you needed. We'll be sure to pass along your appreciation!
Allison Ball
AnswerForce, Lead Client Account Manager
VERY porfessional and the services offered are great!
When reviewing your co's website I was contacted immediately by a chat invite. I though it was a BOT and asked them, and Michele replied "no". She connected me to Pamela. That app. was easy to attend, she was thorough, polite & professional. Pretty much answered all my questions with ease!
March 12, 2025
Reply from AnswerForce
Thank you for the fantastic review! We're so glad you had a great experience—from the quick response on our website to your appointment with Pamela. Michele and Pamela will be thrilled to hear your kind words. We’re proud to have a team that's professional, responsive, and ready to help. Thanks again for choosing us!
Allison Ball
AnswerForce, Lead Client Account Manager
New Call Flow Setup
Just worked with their techs to get a certain call flow for a new program I'm offering and they crushed it. Very cool how I can customize my call flow with their assistance. Well done!
March 10, 2025
Unprompted review
Reply from AnswerForce
Thank you for the awesome review! We're thrilled to hear the new call flow setup hit the mark and that you enjoyed the customization process. Our team loved working with you—excited to support your new program!
Allison Ball
AnswerForce, Lead Client Account Manager
Excellent service!
Today I worked with Siddarth and he was a great help. He was able to show me step by step what our call flow looked like and quickly made any needed changes.
March 7, 2025
Reply from AnswerForce
Thank you for the great review! We're glad Siddarth was able to guide you through your call flow and make the updates you needed with ease. We appreciate your kind words and are always here to help!
Allison Ball
AnswerForce, Lead Client Account Manager
Jayashre Gnanavel seemed to understand…
Jayashre Gnanavel seemed to understand and navigated well through the system. We had a few changed needed and she took care of our needs.
March 3, 2025
Reply from AnswerForce
Thank you for the wonderful review! We're so glad to hear that Jayashre was able to understand your needs and handle the changes smoothly. We’ll be sure to share your kind words with her—she’ll really appreciate it!
Allison Ball
AnswerForce, Lead Client Account Manager
very responsive and reasonable during…
very responsive and reasonable during my billing inquiry. solved my issue right away with great customer service. great partnership!
February 21, 2025
Unprompted review
Reply from AnswerForce
Thank you for the great review! We're happy to hear that your billing inquiry was resolved quickly and smoothly. Providing responsive and reliable service is what we strive for, and we’re grateful to have you as a valued partner!
Allison Ball
AnswerForce, Lead Client Account Manager
The onboarding session was…
The onboarding session was comprehensive and touched all the points to get it up and running.
February 14, 2025
Reply from AnswerForce
Thank you for the 5-star review! We're glad to hear the onboarding session was thorough and gave you everything you needed to get started smoothly. We're excited to have you on board!
Allison Ball
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Thank you for the great review! We're glad our team was able to respond quickly and address all your concerns thoroughly. We're always here to help!
Allison Ball
AnswerForce, Lead Client Account Manager
Catherine did an amazing job of asking…
Catherine did an amazing job of asking me through everything and getting our flow dialed in perfectly!
February 12, 2025
Reply from AnswerForce
Thank you for the great review, Matt! We're so glad to hear Catherine was able to guide you through everything and get your call flow set up just right. We'll be sure to pass along your kind words—she'll really appreciate it!
Allison Ball
AnswerForce, Lead Client Account Manger
Pleasant and professional service
Accurate messages taken by pleasant and professional people. Correct names and phones numbers are provided along with the purpose of the call. Staff has also "gone the extra mile" to alert us to situations that required immediate or additional attention.
February 12, 2025
Reply from AnswerForce
Thank you so much for the thoughtful review, Deb! We're thrilled to hear that you've had a positive experience with our team. Accuracy and professionalism are top priorities for us, and we're especially glad our staff was able to go the extra mile when it mattered most. We truly appreciate your trust and kind words!
Allison Ball
AnswerForce, Lead Client Account Manager
The new account onboarding went really…
The new account onboarding went really well. Kelly is very knowledgeable and patient to cover every step to help set up my account settings.
February 10, 2025
Reply from AnswerForce
Thank you for the great review, Eric! We're so glad to hear your onboarding experience went smoothly. Kelly will be happy to know her knowledge and patience made a positive impact. We're excited to support you and your new account moving forward!
Allison Ball
AnswerForce, Lead Client Account Manager
Great service for routing and screening…
Great service for routing and screening calls!!
February 7, 2025
Unprompted review
Reply from AnswerForce
Thank you for the 5-star review, Kelsa! We're so glad to hear you're happy with our call routing and screening services. We appreciate your support and look forward to continuing to serve you!
Allison Ball
AnswerForce, Lead Client Account Manager
Easy Onboarding
Catherine Fasae did a great job walking me through the onboarding and setup process. She made it easy and so straightforward. She was patient and gave very clear instructions.
February 3, 2025
Reply from AnswerForce
Thank you for the wonderful review, D. Pierce! We're so glad to hear Catherine made your onboarding experience smooth and easy. Her patience and clear guidance are exactly what we aim for, and we’ll be sure to pass along your kind words to her. We're excited to have you with us!
Allison Ball
AnswerForce, Lead Client Account Manager
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