Lilu helped me with onboarding. She was very helpful, knowledgeable and answered all my questions. She was thorough in going over everything. I really appreciated her suggestions for the scripts for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hindumathi was extremely helpful! It was so nice to speak with someone who took time to look at our account. Not only were all my questions answered but she also had many excellent ideas of how we can... See more
Company replied
Each time I submit a request for script updates, I receive prompt assistance. My most recent experience was excellent. Due to company growth, multiple script changes were needed, and the Client Acco... See more
Company replied
Company details
- #3 of 7 best companies in Telephone Answering Service
- #46 of 247 best companies in Business to Business Service
- #4 of 13 best companies in Call Center
Written by the company
24/7 receptionists for home service businesses. Answer calls day and night, capture every lead, and schedule appointments with ease. Missed calls are missed opportunities; be the contractor that always answers with AnswerForce. Plans include 24/7 live answering (weekends and holidays included), emergency dispatch, appointment scheduling, notifications, call recording, lead qualifiction, mobile and desktop app, team messaging, custom scripts, blocked callers, integrations, business phone number verified contacts and first 30 calls under 30 seconds free.
Rated Number One for a Reason
Written by the company
- Stay Open 24 Hours
- Get back to the job at hand, focus on what matters most, and let our professional live receptionists grow your business around the clock. We're rated the number one answering service for a reason!
- People, Not Bots
- We're committed to 100% human service: no AI, no bots, no phone trees, and no voicemail. Your callers will always get a human hello from our U.S.-based team.
- Everything Included
- Unlike competitors, we include everything you need in your plan. You shouldn't have to pay more for features like call recording, notifications, 24/7 coverage, appointment scheduling, and business phone numbers. Over 20 features are included free with every AnswerForce plan.
Proudly People Powered
Committed to keeping service human.
A real human will always answer your calls and chats. We believe only real people can offer the connection you need to build lasting relationships with customers.
Contact info
1033 SE Main St, 97214, Portland, United States
- 8004618520
- clientservices@answerforce.com
- answerforce.com
Keep Service Human: Free Report
4.9
Excellent
932 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Luke Skywalker!!
Luke Skywalker!!
conner was great during the setup of our company's profile, he made it fun experience
January 31, 2025
Reply from AnswerForce
Elvis, thank you so much for this awesome review. We are so happy to hear that Connor did a great job supporting you during your setup and made it fun. I am sure this feedback means so much to Connor. Thank you for being a loyal client of AnswerForce!
Bethany Ripoyla
AnswerForce Operations Leader
Catherine was great to work with
January 30, 2025
Reply from AnswerForce
Juan, thank you for this amazing review! We are so happy to hear that Catherine was great to work with. I am sure this review means so much to Catherine.
Bethany Ripoyla
AnswerForce Operations Leader
Reply from AnswerForce
Thank you so much for this fantastic review, we are so happy to hear that you had a very helpful and honest experience working with our team.
Bethany Ripoyla
AnswerForce Operations Leader
Great customer experience!
From the initinal meeting with Daniel, he was very pleasant. Then with the onboarding process with Catherine she was informative, took her time to explain everything to me. She guided me through the client portal and told me what to expect. She did a test call and sent me the transcribed message so that I could see what it would like like coming through email
January 22, 2025
Reply from AnswerForce
Thank you so much for this fantastic review. We are so happy to hear about your experience working with Daniel & Catherine. We are so happy they took time to walk you through your account and portal and what you could expect. Welcome to AnswerForce!
Bethany
AnswerForce Operations Leader
Great Service
Kelly was really friendly and taught me a lot about the Answer Force system and options we can really use for our business. The service itself is fantastic and really helpful with our busy days, I love using it.
January 20, 2025
Reply from AnswerForce
Amanda,
Thank you so much for your kind words! We’re so glad to hear that Kelly was able to guide you through the AnswerForce system and show you the options that will best support your business. It’s great to know we could help ease your busy days.
We’re thrilled to have you as a customer and look forward to continuing to support your business with our service!
Rupa
AnswerForce, Lead Client Account Manager
True business partners
They were friendly, thorough and patient, and genuinely interested in partnering with my business
January 16, 2025
Reply from AnswerForce
Donnette,
Thank you so much for taking the time to share your experience with AnswerForce. We’re committed to providing the best service possible, and we’re thrilled to know that we were able to deliver that for you. We truly value your business and appreciate the opportunity to partner with you.
We look forward to building a long-lasting relationship and supporting your needs for years to come. Thank you again for choosing AnswerForce!
Rupa
AnswerForce, Lead Client Account Manager
Reply from AnswerForce
Steve,
Thank you so much for taking the time to leave us a 5-star review! We’re committed to providing the best service possible, and we’re thrilled to know that we were able to meet your expectations.
Thank you for choosing AnswerForce. We look forward to a continued partnership with you!
Rupa
AnswerForce, Lead Client Account Manager
Kelly was super informative
Kelly was super informative, knowledgeable and helpful. She was able to give great advice as well as answer my questions with ease.
January 17, 2025
Reply from AnswerForce
Whitney,
Thank you for taking the time to post this wonderful review. We are so glad that Kelly was able to offer great service and answer all your questions at ease. We take pride in providing the best service possible and it's always exciting to know that our team is making a positive impact. We look forward to a continued partnership with you.
Rupa
AnswerForce, Lead Client Account Manager
Subhojit Bhowmick was able to help me…
Subhojit Bhowmick was able to help me get my script updated with ease.
January 16, 2025
Reply from AnswerForce
Ashley,
Thank you for taking the time to share your experience with us. We are so glad that Subhojit was able to help you in updating the script efficiently. We look forward to a long lasting partnership with you. Thank you so much for choosing AnswerForce!
Rupa
AnswerForce, Lead Client Account Manager
I am giving Kulvinder Kaur a 5-Star review...
I am giving Kulvinder Kaur who was the Client Account Manager assigned to do the onboarding for AnswerForce as our new answering service. She spent time and effort in making sure I had answers to my questions, and the onboarding was done in a professional manner. I hope to give AnswerForce a five star review, after our initial 3 months with their services.
Thank you, Kulvinder.
January 14, 2025
Unprompted review
Reply from AnswerForce
Thank you so much for taking the time to share your experience and for giving us a 5-star rating! We’re thrilled to hear that Kulvinder was able to guide you through the onboarding process with professionalism and care. At AnswerForce, we always aim to provide the best service possible, and we’re glad to know that we met your expectations. We look forward to hearing about your full experience after the first few months, and we’re committed to ensuring you have the best possible experience with us.
Rupa
AnswerForce, Lead Client Account Manager
Subhojit Bhowmick was helpful and…
Subhojit Bhowmick was helpful and resolved my request in a timely manner. I am satisfied with his service. Thanks again for your help!
January 15, 2025
Reply from AnswerForce
Janine,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your experience working with Subhojit has been so positive. It’s great to know that your request was handled promptly.
We look forward to continuing to support you and exceeding your expectations as we continue our partnership!
Rupa
AnswerForce, Lead Client Account Manager
Subhojit was very helpful and efficient.
January 15, 2025
Reply from AnswerForce
Jessica,
Thank you for taking the time to share your feedback! We're glad to hear that Subhojit was able to assist you efficiently. We truly value your partnership and are committed to providing you with the best service possible. We look forward to continuing to work with you and support your business.
Rupa,
AnswerForce, Lead Client Account Manager
Catherine was very efficient
Catherine was very efficient! She addressed all of our issues and was very knowledgeable! Thank You
January 13, 2025
Reply from AnswerForce
Chris,
Thank you for taking the time to share your experience! We're so glad to hear that Catherine could help address all of your concerns efficiently. We strive to provide the best service possible and we're happy to know we met your expectations. We look forward to continuing to support you and your business.
Rupa,
AnswerForce, Lead Client Account Manager
Extend my ability to engage personally with Customers
I own a small Services business. AnswerForce is like have 24/7/365 personnel to receive the calls / leads that potentially can be converted into new customers. I switched to AnswerForce from an AI chatbot auto-response to engage with potential customers either after hours or when we missed a call during the day. The AI chatbot abandon rate was >85%. With AnswerForce it's less than 10% calls abandoned.
January 13, 2025
Reply from AnswerForce
Christopher,
Thank you so much for sharing your feedback. We're thrilled to hear that AnswerForce has been able to help you connect with potential customers more effectively and reduce call abandonment as well. We're proud to be a part of your success and look forward to a continued partnership with you.
Rupa
AnswerForce, Lead Client Account Manager
I am a fan of Answer Force, its account manager Subhojit and all its staff all the time!
I am a fan of Answer Force and its seamless integration with my phone duties. I am a longtime customer who relies on the service to answer calls when necessary and integrate as if they are sitting in my office taking the call. On Friday we needed to do an update due to closing early because of the winter storm. I spoke to Subhojit Bhowmick who was A++. He was so great that I wanted to give him a shout out. He was professional, timely, understood the importance of this change as it was last minute due to the storm arriving earlier than predicted. He was excellent in getting the script updated so any clients who would call in understood why we were closed. Subhojit is to be commended, and I hope his managers recognize his value to customers like me. Great guy, great service and attention to my needs. Dan
January 10, 2025
Reply from AnswerForce
Dan,
Thank you for this amazing review!! We are so thrilled to hear about your experience with Subhojit and the team. Your kind words mean the world to us! Thank you for taking the time to give this shoutout. We are happy we were able to quickly update your script for the storm. We are glad to hear that it was a great update to best support your clients! Thank you so much, Dan! I am sure this means so much to Subhojit! We sincerely appreciate the shoutout. Thank you for being a loyal client, we look forward to a continued partnership with you!
AnswerForce Operations Leader
Bethany Ripoyla
Kelly is always so knowledgeable and…
Kelly is always so knowledgeable and pleasant to deal with. We look forward to our annual calls with her.
January 10, 2025
Reply from AnswerForce
Stephanie,
Thank you so much for this stellar review! We are so happy to hear about your experience with Kelly! Thank you for being a loyal client! We look forward to a continued partnership.
AnswerForce Operations Leader
Bethany Ripoyla
Easy to reach out and a great customization options
The connection with the technical person is so easy, with many way to reach either through phone or email. And every details of previous interaction is available without need to repeat ourselves.
January 9, 2025
Reply from AnswerForce
Prashanth,
Thank you so much for this outstanding review! We are so thrilled to hear how easy it is to connect with our team. Thank you for being a loyal client! We look forward to a continued partnership.
AnswerForce Operations Leader
Bethany Ripoyla
This service has made my company run…
This service has made my company run smoothly. After you work out the kinks it becomes such a great feature to incorporate with my company...their customer service is wonderful on both ends...
January 4, 2025
Reply from AnswerForce
Jose, thank you so much for taking the time to share this outstanding review! We are so thrilled to hear that we have helped your company run smoothly. Our team takes so much pride in what they do, this means the world to them. Thank you for being a loyal client! We look forward to a continued partnership.
AnswerForce Operations Leader
Bethany Ripoyla
They are by far the best in the…
They are by far the best in the business.
Ali was awesome from beginning to end. so patient, smiley in the great communicator.
She made sure they understand everything and that all of my concerns are being addressed to perfection I'm just starting the service with them in the oak is all of the representatives are like Ali. Thank you so much answer Force and Ali to walk me through the setting process excited to start working with you
January 3, 2025
Reply from AnswerForce
Thank you for your wonderful review! We're thrilled to hear about your positive experience with us. Your feedback means so much, especially as you embark on your new account journey. Thank you for choosing AnswerForce to support you and your business. We deeply value our partnership and look forward to continued success together.
- Tabby Adams, Lead Client Account Manager
Very thorough and experienced account…
Very thorough and experienced account manager
January 3, 2025
Unprompted review
Reply from AnswerForce
Thank you for your feedback! We’re thrilled to hear that you found your account manager both thorough and experienced. Providing exceptional support and expertise is our top priority, and it’s fantastic to know we met your expectations. We look forward to continuing to support you and your business!
Tabby Adams
AnswerForce, Lead Client Account Manager
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