ANWB Autoverkoopservice Reviews 

21,146
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I had a great experience with ANWB! They offered a fairer price than others, and the entire drop-off process was smooth and hassle-free. The staff in Abbenes were friendly, polite, and helpful, making... See more

Company replied

Rated 5 out of 5 stars

The driver who came to pick up my vehicle called before arrival to make sure I was at home. He performed his checks quickly and completely. He spoke to me in English to make sure I understood everyt... See more

Rated 5 out of 5 stars

Everything went quick & clear. I received a competitive offer matching the highest prices at other dealerships (though I was hoping for a higher sum 😄). I made an appointment at Utrecht, everythin... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service at ANWB. The online quote for my car was very reasonable, the time at the centre getting it checked over and processed was quick and easy. The UI of their website is intuit... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Via de ANWB Autoverkoopservice verkoop je simpel en snel je auto of motor tegen een gegarandeerde prijs. Zonder ongemakkelijke onderhandelingen met potentiële kopers of garages. Staat de geboden prijs je aan? Dan lever je het voertuig in bij één van de bij ANWB aangesloten inleverpunten door heel Nederland en dus niet bij de uiteindelijke koper. De ANWB werkt hierin samen met BCA Autoveiling.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.7

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(21,146)

2,106 reviews in the last 12 months

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Rated 4 out of 5 stars

Did what they promised

Did what they promised, quickly and courteously. The proposed price was reasonable given the circumstances (not selling to an individual). They also gave us a lift back to the station.

September 1, 2025
ANWB Autoverkoopservice logo

Reply from ANWB Autoverkoopservice

Thank you for sharing your experience, Nick. We are glad to hear that you enjoyed our service.

Rated 1 out of 5 stars

Loss of trust loss of confidence

I had a very disappointing experience selling my car, and I believe it’s important to share this.

Due to lack of time, I was pressured into accepting a price that was €800 lower than the final agreed amount. To make things worse, someone who never appeared in person but joined over the phone suddenly pointed out a barely noticeable “bubble” on the door (which required no repair) and a small scratch on the plastic bumper—worth hardly €8 to fix. These were used as excuses to slash the price even further.

Out of fairness, I politely requested a €200 adjustment from the reduced €800 deduction. But the response was shockingly rude. I was told I could take the car back—just for asking to adjust €200—despite my polite tone and openness.

On top of that, I had already taken the car all the way to a far-off garage as instructed under the ANWB agreement, just to fulfill my part of the deal. I had shared all photos transparently at the time of listing, and the car was in excellent condition for its value.

If I had more time, I would have taken the car back and sold it—even at a lower price—to someone genuinely respectful. I gave away a nearly new car at an incredibly low price, and still felt I was treated unfairly.

This experience has caused a complete loss of trust, and I would not recommend this process to anyone. The way the sale was handled—rushed, impolite, and lacking in basic decency—was truly unprofessional.

July 15, 2025
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Reply from ANWB Autoverkoopservice

Thank you for sharing your experience on Trustpilot. We're sorry to hear that the process left you feeling disappointed and that the price adjustment came as an unpleasant surprise.

We’ve reviewed the intake photos and documentation from the handover location. These show several damages, including a dent in the right front door, a scratch on the rear bumper, a significant scuff on the left rear panel, and damage to the rear bumper near the boot area. Unfortunately, these issues were not visible in the original listing photos, which we regret. The proposed reduction was based on the cost of repairing the damages found during the intake. Ideally, we would have received the car in the condition as originally described, which would have matched the initial offer.

In cases where a vehicle differs from the original listing, sellers always have three options: repair the damage, accept a revised offer, or take the car back without any obligation or cost. In your case, you voluntarily chose to accept the revised offer. Up until the final agreement, the process is entirely non-binding.

We understand that this situation was frustrating, especially given the time and effort you invested. However, as part of our policy, we do not negotiate on valuations, whether it concerns a damage-related deduction or the initial bid. This approach ensures transparency and consistency for all users of our service.

We hope this explanation provides more clarity about how the process works. If you have any further questions or feedback, we’re always open to hearing from you.

Rated 5 out of 5 stars

Very professional team

Very professional team. The given price was exactly the price that has been send over after assessment

July 11, 2025
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Reply from ANWB Autoverkoopservice

We want to thank you for your review! Great to hear that everything went as expected and that you're happy with our service.

Rated 5 out of 5 stars

Go for it :)

Whole process from requesting an offer to handing over the vehicle was fast and easy. Personnel at the Rijswijk station was also very helpful and kind. Overall it was quite a good experience.

June 18, 2025
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Reply from ANWB Autoverkoopservice

Hello Deniz, great to hear the whole process went so smoothly! We'll make sure to pass on your kind words to our colleagues in Rijswijk. Thanks for sharing your experience.

Rated 5 out of 5 stars

High quality customer experience&professionalism

Before I chose ANWB, I approached to another web-based trader which was unprefessional. Although they made high offer at the beginning, the dealer has offered much less than the initial offer. However, ANWB is really working with professional, very well organized and experienced staff which made me very pleased and satisfied. There was no hassle, no bargaining, no excuses to lower the initial guaranteed offer etc. ANWB is providing highly professional and very good customer experience and really recommended!!

June 16, 2025
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Reply from ANWB Autoverkoopservice

Hello Mustafa, thank you so much for your kind words and recommendation! We're delighted to hear that your experience was smooth, transparent, and professional from start to finish. It's great to know that our team made you feel confident and well taken care of throughout the process. We truly appreciate you taking the time to share your experience, this means a lot to us and helps others make informed choices. Thank you very much.

Rated 5 out of 5 stars

Everything went quick & clear

Everything went quick & clear. I received a competitive offer matching the highest prices at other dealerships (though I was hoping for a higher sum 😄).
I made an appointment at Utrecht, everything was done in under an hour.
My 2020 car with 100k+ km mileage wasn't dug into, wasn't examined under a microscope. The car had a few stone chips and small flaws, but no one mentioned them.
I got the money the next working day, as discussed.

May 30, 2025
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Reply from ANWB Autoverkoopservice

Hello! Thank you so much for your kind feedback. We're glad to hear that everything went smoothly and quickly for you, and that you were satisfied with the offer. We always aim to make the process as straightforward as possible, and it's great to know that it worked well in your case.

Rated 5 out of 5 stars

Quick and easy service!

The gentleman who checked my car was willing to help me even before the set appointment. The process was quick and well explained.

March 27, 2025
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Reply from ANWB Autoverkoopservice

Hi Effrosyni, thank you for sharing your experiences. We are gladd you are happy about the appointment.

Rated 5 out of 5 stars

Excellent, hassle free service!

Excellent, hassle free service!
It is as easy as it gets, and eveything was as advertised. No surprises. Upload details, get a quotation, get the car inspected and get paid the next day.
Got the highest price from ANWB compared to market. Very happy with my decision to go with ANWB verkoopservice!

March 17, 2025
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Reply from ANWB Autoverkoopservice

Hi Abdullah, thank you very much for the review. We are very happy to hear that you had a pleasant experience with us and that you are happy that you chose us! We greatly appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Hassle-free

Fast, reliable, and hassle-free! Selling my car through this service was an absolute breeze. The process was smooth from start to finish, with clear communication and no hidden surprises. If you're looking for a quick and stress-free way to sell your car, I highly recommend ANWB!

March 7, 2025
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Reply from ANWB Autoverkoopservice

Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service! 5 stars

January 18, 2025
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Reply from ANWB Autoverkoopservice

Thank you for sharing your experience with our Car Sales Service. We are glad you are satisfied.

Rated 5 out of 5 stars

Highly recommend this service

Highly recommend this service. It’s extremely stress-free and transparent. The price is guaranteed and I got the money the next working day. Very convenient!

January 4, 2025
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Reply from ANWB Autoverkoopservice

Hello, thank you very much for your honest review. We are very happy to hear that you appreciate the convenience of our service.

Rated 5 out of 5 stars

Very smooth process

December 23, 2024
ANWB Autoverkoopservice logo

Reply from ANWB Autoverkoopservice

Thankyou for sharing your experience with us. We want to thankyou for the review.

Rated 4 out of 5 stars

Simple steps for selling a car

Simple steps for selling a car; fast and smooth;
However, the final checking of the car status by a technician may find something that the seller cannot find. This will trigger the re-assessing of the car value. It is a little bit unpredictable how much the car value is decreased.

December 19, 2024
ANWB Autoverkoopservice logo

Reply from ANWB Autoverkoopservice

Hello Kevin, thank you so much for sharing your experience. We are glad to hear that you found the steps simple!

Rated 5 out of 5 stars

Smooth, professional, and honest

Received a quick and fair appraisal on a Saturday.

Delivered my car smoothly next Monday and the guaranteed price was kept.

After trying many other ‘scammer’ inkoper, ANWB stood out as the most trustworthy one.

December 9, 2024
ANWB Autoverkoopservice logo

Reply from ANWB Autoverkoopservice

Hello Ted, thank you for the review. We are happy that you are satisfied with our service.

Rated 5 out of 5 stars

excellent service

Very easy and very simple.

November 22, 2024
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Reply from ANWB Autoverkoopservice

We are very happy to hear you are satisfied with our services. That is what we strive to accomplish.

Rated 4 out of 5 stars

Easy option for smooth sales but a bit lower price obviously

Everything went pretty smooth. Only thing is if you request a price please accept the quote within 5 days otherwise if you request again with same info and they reduce the price. For me due to this reason I had a loss of 200 euros.

November 16, 2024
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Reply from ANWB Autoverkoopservice

Hello, thank you for your positive feedback. We are very pleased to hear that everything went pretty smooth. We understand your dissapointment in the loss of money. But, we appreciate your trust!

Rated 1 out of 5 stars

Car valuation is nonsense

The online evaluation tool gave me a generic sale value of €21000 for my car. My car is in far better than average condition and the photos confirmed this. However, ANWB only offered to buy my car for €16000. I find this discrepancy both confusing and insulting. I sold my car elsewhere for a much better price.

October 31, 2024
Unprompted review
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Reply from ANWB Autoverkoopservice

Hallo Jeremy, we hebben nogmaals naar de afgegeven waarde gekeken, van de door jou aangevraagde Audi. Over de waarde kunnen we hooguit zeggen dat deze misschien iets aan de voorzichtige kant is. Het belangrijkste argument voor deze waarde is dat de auto als verhuisgoed is geïmporteerd. Dat betekent dat verkoop in het buitenland economisch niet meer mogelijk is, door het ontbreken van rest – bpm. Natuurlijk vinden we het niet leuk om te lezen als het, overigens kosteloze voorstel, als teleurstellend wordt ervaren. Toch is er bij de waarde afgifte geen grote fout gemaakt.

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