Aosom has amazing products at really good pricings plus thier sales promos adds a cherry on top.I had a minor issue regarding a missing cap for a cantilever Patio Umbrella , a customer service Rep p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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I simply love this sidebar: it is beautiful, and elegantly simple at the same time very spacious. It feels rhetorical room with a zen feel perfectly blending in the room’s decor. It was so easy to bu... See more
Super fast delivery. Great prices…not sure how long the “material” on the red umbrella will look good but it wasn’t too expensive so I’m okay with a couple years of usage. The base is a bit smaller... See more
We purchased a beautiful gazebo to pur over our hot tub. We are happy with it and ordering directly from Aosom saved us a pile of money. It looks great but the assembly wasn't as seamless as we would... See more
Company details
Information provided by various external sources
Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!
Contact info
Finch Avenue East 5590, M1B 1T1, Toronto, United States
- aosom.ca
4.5
Excellent
8K reviews
Asks customers to review
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The Service was great
The Service was great. The item shipped promptly and I was kept well informed.
July 15, 2026
Fast delivery
Fast delivery. Missing 4 screws but you send them by mail rapidly. Thank you.
July 7, 2026
Prompt,good price
April 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rusts.
Unfortunately, this outdoor arbor rusts. The day after I put it out, we had rain and rust showed up in multiple locations. So I have painted it with anti-rust paint but this should not be necessary on a brand new item.
July 1, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
A great deal
Super fast delivery, great value. Easy assembly and a good instruction manual. And spares too! We bought two cat towers.
July 14, 2026
Nothing fit properly one of the chair…
Nothing fit properly one of the chair is crooked and don't touch properly on the floor
July 7, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers.
Thank you for your great patience in this matter, we are very happy that we were able to achieve a resolution with you this time
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.
Excellent service overall
July 14, 2026
The product is nice and of good quality…
The product is nice and of good quality for the price! However, the instruction manual is awful: unclear, with a few mistakes, and therefore the furniture is very hard and long to assemble.
July 14, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Quick delivery and quality product.
July 7, 2026
I don't like that you do not have someone to help with assemble
I don't like that you do not have can assemble the unit. I haven't been able to set it up.
July 14, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Fast delivery and product totally as in…
Fast delivery and product totally as in pictures.
July 14, 2026
Our furniture was delivered to our…
Our furniture was delivered to our house quickly and no parts or pieces were missing so was easy to put together.
July 7, 2026
I simply love this sidebar
I simply love this sidebar: it is beautiful, and elegantly simple at the same time very spacious. It feels rhetorical room with a zen feel perfectly blending in the room’s decor. It was so easy to build and the instructions were super clear. It arrived quickly and it was well packed with everything inside.
I highly recommend it - you won’t be disappointed
July 7, 2026
Great service and quick delivery
Easy to order online and the product arrived very quick. This item was assembled by one person and did not take all day. The cart works great for our blackstone.
July 7, 2026
Gazebo instructions very hard to follow…
Gazebo instructions very hard to follow and parts don't always go together easily
July 14, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Good quality at a right price
Good quality product at a right price and fast free delivery. Tks
July 14, 2026
Great product and great communication…
Great product and great communication for delivery and a great price
July 14, 2026
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