Aosom CA Reviews 

8,512
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,718 reviews, customers are really happy with this company. Reviewers consistently praise the products for their great quality and reasonable pricing. Many people highlight the fast and efficient delivery service, often receiving items earlier than expected and well-packaged. The ordering process is generally described as easy, with consumers appreciating that products often meet expectations. However, some people mentioned challenges with product assembly, citing issues like misaligned holes or unclear instructions. Others reported receiving damaged items or missing parts, with some products showing early signs of wear like bubbling paint or rust, raising concerns about overall durability.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often describing items as... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

People report positive experiences with quality, often praising products for being well-packaged, sturdy, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and seamless,... See more

Price

Reviewers mention positive feedback about price, often highlighting that products offer good quality for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Aosom has amazing products at really good pricings plus thier sales promos adds a cherry on top.I had a minor issue regarding a missing cap for a cantilever Patio Umbrella , a customer service Rep p... See more

Rated 5 out of 5 stars

I simply love this sidebar: it is beautiful, and elegantly simple at the same time very spacious. It feels rhetorical room with a zen feel perfectly blending in the room’s decor. It was so easy to bu... See more

Rated 5 out of 5 stars

Super fast delivery. Great prices…not sure how long the “material” on the red umbrella will look good but it wasn’t too expensive so I’m okay with a couple years of usage. The base is a bit smaller... See more

Rated 5 out of 5 stars

We purchased a beautiful gazebo to pur over our hot tub. We are happy with it and ordering directly from Aosom saved us a pile of money. It looks great but the assembly wasn't as seamless as we would... See more



Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.5

All reviews

(8,512)

3,801 reviews in the last 12 months

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Rated 2 out of 5 stars

2 out of 3 items failed my expectations

i ordered 3 items
gaming desk :
that's the only item that i liked very much, one thing to criticize would be the luminiscent band tend to fall off and i need to constantly stick it back otherwise it's an amazing gaming desk
home gym machine :
it does the job but the height of the handle is fixed, meaning if you're not tall enough, you'll be training shoulders instead of chest, i'm 1M73 and this is just silly
executive chair :
with respect it sucks, it hurts on both where you sit and your back, can't sit confortably without using a silicone pillow for the base and for the back

if i'm ever gonna buy something it surely wont be from them

April 23, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
We are sorry to hear that the design of the product did not meet your expectations. We understand that certain features may not work for everyone, and we appreciate you sharing your experience and will ensure to pass on your feedback to the relevant department for further action.Please accept our sincere apology for any inconvenience this has caused.
Thank you for choosing Aosom.

Rated 5 out of 5 stars

Aosom has amazing products at really…

Aosom has amazing products at really good pricings plus thier sales promos adds a cherry on top.I had a minor issue regarding a missing cap for a cantilever Patio Umbrella , a customer service Rep picked up and resolved by sending the piece that was missing via FedEx if im not mistaken. I received in about 3 days. I was pleased enough that I purchased a second cantilever patio umbrella but a different color . I usually dont give 5 stars but Aosom you've earned it, thanks and keep up the good work. I was not coerce in any way to write this review. I think quality service and product should be commended especially in today's climate where integrity in brands and services seem to constantly fall short.

July 7, 2026
Rated 4 out of 5 stars

Items shipped and arrived on time but..

Items shipped and arrived on time. The glue let go on one of the pantry doors so it required some prep, re-gluing, clamping it overnight and a bit of cleanup. It wasn't a big deal but something I shouldn't have to do and of course it seeds the doubt about product quality. It's been a month though and they're holding up fine, look great and my wife's happy so I am too!

July 3, 2026
Rated 3 out of 5 stars

Ordered dining table and chairs

Ordered dining table and chairs. One of the chair had issue in its screw hole alignment, i couldn't put a screw in it.

July 15, 2026
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Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 3 out of 5 stars

Rusts.

Unfortunately, this outdoor arbor rusts. The day after I put it out, we had rain and rust showed up in multiple locations. So I have painted it with anti-rust paint but this should not be necessary on a brand new item.

July 1, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 5 out of 5 stars

A great deal

Super fast delivery, great value. Easy assembly and a good instruction manual. And spares too! We bought two cat towers.

July 14, 2026
Rated 2 out of 5 stars

Nothing fit properly one of the chair…

Nothing fit properly one of the chair is crooked and don't touch properly on the floor

July 7, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers.
Thank you for your great patience in this matter, we are very happy that we were able to achieve a resolution with you this time
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

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