Aosom CA Reviews 

8,585
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and design, often finding items well-made and sturdy. Delivery is frequently highlighted as fast and prompt, with many items arriving earlier than expected, securely packaged and intact. Competitive pricing is also appreciated, noting great value for money. However, some customers noted issues with missing or damaged parts upon arrival, or received incorrect items. Others expressed concerns about certain product materials being thin or having limited long-term durability, citing instances of poor staining, glue detachment, or tedious assembly for specific items.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting excellent quality, great prices, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Quality

Consumers generally express satisfaction with product quality, often highlighting items as well-made, sturdy,... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process, excellent... See more

Price

Customers consistently note positive experiences with price, often highlighting good value, reasonable costs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a few things now from Aosom CA and my experience with them has been quite remarkable. The products are great ideas ( although I didn’t find exactly what I wanted because products were... See more

Rated 5 out of 5 stars

Aosom has amazing products at really good pricings plus thier sales promos adds a cherry on top.I had a minor issue regarding a missing cap for a cantilever Patio Umbrella , a customer service Rep p... See more

Rated 5 out of 5 stars

I recently bought a patio awning and a cantilever patio umbrella.Each item bought separately.Both items were delivered 2 days ahead of quoted delivery and the packaging was meticulously done...no miss... See more

Rated 5 out of 5 stars

The replacement canopy fit the gazebo which is amazing, as it was nearly impossible to find one that would fit it. I'm a little concerned about the side poles not having any pockets to fit in, but ju... See more



Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.5

All reviews

(8,585)

3,877 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I was extremely disappointed with the…

I was extremely disappointed with the order I received because I noticed there was no base for the parasol. Then I spotted a small box containing a solar-powered base, but there were no wires. I inspected the parasol but couldn't find where to attach it; I also found it expensive compared to the one I had bought at Rona.

July 21, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 4 out of 5 stars

Shed review

My shed arrived very promptly! It was fairly easy to put together, but the instructions were somewhat ambiguous. The colour and size were exactly as described. The material is relatively thin, and will not likely have longevity, but it is perfect for what I need it for right now. I applied a coat of clear varethane to help maintain its lifetime, as it will be sitting outdoors.

July 14, 2026
Rated 1 out of 5 stars

Terrible smell coming from ottoman...

The delivery timeframe was excellent, but the product itself turned out to be incredibly disappointing. There was a terrible smell coming from one of my ottomans I had purchased and it is so bad that I have to get rid of it. All of my linens that were being stored in there had to be washed twice to get rid of the smell. It's unfortunate as the product looks/works well.

April 3, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 3 out of 5 stars

Misleading Free Gift Promotion

The checkout process prompted me to select a free gift, indicating that I qualified for one. However, the free gift was not included in my shipment.

When I contacted Support, I was told that the free gift was not applied because I used a discount code. This restriction was never disclosed anywhere during the checkout process. Instead, I was explicitly prompted to choose a free gift, which reasonably led me to believe I would receive it.

This is very confusing and, at a minimum, misleading. If discounts make customers ineligible for the free gift, that should be clearly stated before checkout rather than prompting customers to select one that won't actually be included.

The product is ok (Outsunny 3 Pieces Rattan Wicker Set w/ Loveseats), and we’ll see how it performs. You get what you pay for.

July 20, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We apologize for any inconvenience caused and will ensure to pass on your feedback to the relevant department for further action.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

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