The location is very strategic, right in the heart of Barcelona, with easy access to everything. The house is nicely decorated, but it’s an old building with no soundproofing at all. Street conver... See more
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We changed our first apartment and they made the process really easy and swift, since their customer service is available almost 24h. We forgot our keys at 2 in the morning & their worker met up wi... See more
Extraordinary location, few steps away from Sagrada Familia. I think, the price is in line with similar structures in the area, the comfort is very high, the apartment can accommodate 5 (maybe 6 peopl... See more
Company replied
AVOID SCAM! No confirmation 1 month AFTER PRE PAYMENT and less than 2 weeks before check in. COMPLETELY SCAM. despite completing the booking and submitting all documents weeks ago. I was repe... See more
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Company details
Written by the company
AB Apartment Barcelona has over 500 fully furnished and equipped apartments to rent for short and long-term stays. Flexible cancellation policy, online check-in and self check-in at most of the apartments. 24/7 customer service with a team of Barcelona experts available to help you with anything you need before, during or after your stay.
Contact info
Gran Via de les Corts Catalanes 558, 08011, Barcelona, Spain
- (+34) 934813577
- info@apartmentbarcelona.com
- apartmentbarcelona.com
3.5
Average
251 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
clarity
AB apartments is was able to clarify misunderstanding and remedy the confusion of a booking
December 31, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Meghan,
Thank you for sharing your experience with us. We sincerely regret any confusion and frustration this situation may have caused, especially regarding your daughter's accommodation. After reviewing your case, we would like to clarify that there were two separate bookings: one for a medium-term stay and one for a short-term stay. The medium-term booking was canceled because the required documentation was not provided within the specified timeframe. This type of stay requires additional verification, which is communicated during the booking process. However, the short-term booking remained active, as it does not require the same documentation. Since this booking was not canceled before arrival, it was processed as a no-show in accordance with the booking conditions, and the corresponding charge was applied. We understand that this distinction may not have been entirely clear at the time, and we sincerely apologize for any misunderstanding this may have caused.
We appreciate your feedback, as it helps us improve the clarity of our communication and avoid similar situations in the future.
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A clean
A clean, well‑located apartment with smooth check‑in and responsive support, with an initial noise‑alert issue that was quickly resolved the following morning.
February 22, 2026
Unprompted review
Reply from AB Apartment Barcelona
Dear King,
Thank you for sharing your feedback with us.
We are delighted to hear you found our apartment clean and appreciated its prime location.
That said, we sincerely regret the disturbance you experienced overnight and are grateful our team could resolve it promptly the next morning.
Nonetheless, it’s wonderful knowing the check-in process and our support’s responsiveness contributed positively to your stay. We hope you enjoyed exploring Barcelona’s vibrant surroundings during your time with us.
Was on a work trip here for 2 months…
Was on a work trip here for 2 months and this place is a straight on scam. Deposit never returned for no reason.
November 11, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Caleb,
After reviewing our records, we do not have any record of an issue regarding the return of your deposit. As stated in our terms and conditions, the deposit is refunded after check out once the apartment has been inspected, which usually takes between 7 and 14 banking days. In the event of any deductions or issues, this is always communicated directly through the customer area. If you believe there has been any misunderstanding, we would be happy to review your case. Please feel free to contact our team directly with your booking details so we can look into it for you.
Too Noisy and Unfair Deposit Claim
The location is very strategic, right in the heart of Barcelona, with easy access to everything. The house is nicely decorated, but it’s an old building with no soundproofing at all. Street conversations and city traffic noise are extremely loud that you can clearly hear everything from my bedroom, making it hard to rest and sleep at night.
I also noticed many previous reviews mentioning deposit issues, and unfortunately it happened to me too. They claimed I left the bathroom flooded, causing leakage to the unit below, which is absolutely not true. I left the house in good condition. I asked for proof but none was provided.
Luckily, I had insurance that covered this type of situation, and I was able to recover all my money. Overall, good location but very disappointing experience.
January 18, 2026
Unprompted review
Reply from AB Apartment Barcelona
Dear Hafiz, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the central location and the apartment's decor. Being in the heart of Barcelona allows guests easy access to many of the city's main attractions. Regarding noise, the apartment is located in a historic building in a lively, central area, which can sometimes result in some typical city sounds. We understand that this may affect some guests' experience, and we appreciate your feedback. As for the deposit, these situations are reviewed according to our internal procedures and based on the information provided by our maintenance team when an incident is reported. Our team always tries to handle these matters carefully and in accordance with our policies. Thank you again for sharing your experience. Our guests' feedback helps us to continue improving the service we offer.
AVOID SCAM!
AVOID SCAM!
No confirmation 1 month AFTER PRE PAYMENT and less than 2 weeks before check in. COMPLETELY SCAM. despite completing the booking and submitting all documents weeks ago. I was repeatedly told I’d get a response “tomorrow” or “by Monday” — none of which ever happened. even though they themselves stated they would contact YOU directly to confirm only 5 days after pre payment gets taken from your account.
I called daily, emailed multiple times, even tried WhatsApp. Zero follow-up. A simple date change requested well within their own deadline was ignored because they never confirmed the booking in the first place.
On my last call, I was promised a callback by a specific time. No one called. On another occasion, they hung up saying “we’ll contact you soon.” They didn’t.
Completely unprofessional, clearly no intention to confirm bookings at all. Do not recommend.
February 9, 2026
Unprompted review
Reply from AB Apartment Barcelona
Dear EmiLuna, we are sorry that you experienced the situation in this way. We would like to clarify that the full prepayment of the reservation has been refunded and that the reimbursement was processed as soon as possible. The corresponding proof of payment was also sent. Throughout the reservation process, we remained in contact through the usual communication channels, attempting to coordinate the confirmation call and follow up on your request. We are always available to assist our clients with any questions or clarifications and we strive to provide a transparent and professional service with every reservation.
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No working heating in the winter
I am currently in one of the apartments. Renting for three days.No door on the toilet! No working heating in January. We called the emergency number multiple times. The lady there is fooling us, asking us to tell the number of the room and apartment multiple timesand other questions that will not ave the problem, not to mention how many times she asked us to spell our names and SHE DIDNT UNDERSTAND! Haven't had worse experience with rent apartment in a long time!
January 30, 2026
Unprompted review
Reply from AB Apartment Barcelona
Dear Bilyana, we are very sorry that your stay did not meet your expectations and we understand how uncomfortable this situation must have been, especially at night and in the middle of winter. We want to clarify that our team was available at all times and that we did everything possible to help you. We assisted you through our emergency support service and remained in contact with you throughout the process, guiding you and working to find a solution as quickly as possible. Repeated requests for your name and booking number were necessary to accurately verify the reservation and ensure proper follow-up, avoiding unnecessary delays. We regret that, despite these efforts, the heating and air conditioning issue could not be resolved immediately, which affected your comfort. Your comment about the bathroom has also been noted and forwarded to the relevant team for review. We appreciate you taking the time to share your experience, as feedback like this helps us review our procedures and improve emergency management.
Not the best, not the worst.
The apartment we stayed in at Les Corts had several minor and a couple of major problems.
a) Sink and showers were blocked
b) Bathroom doors would not close
c) Bedding was stained
d) Heating would not work
e) Pedals for the dustbins were broken - we had to open with hand (yukkkk)
They basically only repaired items a and d on the last day of our stay so it was quite useless.
Instead of apologising, they asked me if they should arrange extra cleaning (at my cost) for the stained bedding!!!!!
The last day, there was a burning electric wire smell from the main switchboard - I called their emergency helpline and it took 10 minutes to connect to someone who said they would call back and never did!!!!
They provided 20 ml of dishwashing liquid, 2 tea bags, 2 coffee sachets, 2 tiny sachets (the ones from mcdonalds sizes) of salt and pepper and 1 tablespoon of oil for a 8 person capacity 3 bedroom apartment which makes no sense whatsoever.
They didn't even provide enough bin bags even though they wanted us to take out the trash when we left.
It was quite a disappointment for the high amounts of money they charge.
January 1, 2026
Unprompted review
Reply from AB Apartment Barcelona
Dear Senio,
Thank you for sharing your feedback with us.
We are truly sorry to read that several aspects of the apartment and our service did not meet your expectations. The issues you describe regarding maintenance, cleanliness, amenities and response times are certainly not the experience we aim to offer, and we fully understand the frustration this situation must have caused during your stay. Following your comments, the apartment has been reviewed in detail and the reported technical issues have been addressed. We have also reinforced our internal procedures to improve response times, quality control before arrivals, and the handling of incidents reported during the stay, especially when they affect comfort or safety. Regarding the household items and welcome supplies, we would like to clarify that these are provided as a starter pack intended for the first day of the stay. Nevertheless, we appreciate your feedback and will take it into account to better align expectations for future guests. We sincerely regret that your experience fell short of our usual standards and thank you for bringing these matters to our attention.
The welcome and the attention to small…
The welcome and the attention to small details the location and friendly customer service
November 23, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Bernie,
Thank you for sharing your feedback with us.
We're delighted you enjoyed your stay at our apartment.
Our team takes pride in creating welcoming environments and paying attention to the details that make stays memorable. It's rewarding to know our central location worked well for your needs and that our service team made a positive impression.
We hope to see you again soon.
Greetings,
Unsatisfied
Unsatisfied, do not recommend to work/complete internship with them at all. Very bad experience. Suposed to enter for my university in the marketing department but they decided once I started I have to do customer service. With no superior helping me around, there were only 2 people from another department shouting/not guiding me all the time. I felt personally atacked by Mrs. Salou and sir Alvaro. Very rude to the staff and even ruder to customers.
Once again I do not recommend for work or stay.
November 6, 2025
Unprompted review
Reply from AB Apartment Barcelona
Hello, we’ve carefully reviewed your comment and couldn’t find any record that matches your name in relation to an internship or a staff position with us. We also have no internal indication of any situation that resembles what you describe. At AB Apartment Barcelona, we place great importance on creating a positive work environment and ensuring a good experience for everyone who collaborates with us. Our internship programs are structured, each person has an assigned mentor, and tasks are clearly explained from day one. Interaction between teams is always based on respect and continuous support. For this reason, what you mention doesn’t reflect how we work or the reality of our daily operations. If there has been any misunderstanding or you’d like to share more details, we’d be happy to assist you through our official channels so we can review it properly.
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Carrer Calàbría - 4120
AB Barcelona manage many apartments in the building at Carrer Calàbria 65 – this review is specifically for apartment 4120. Unfortunately, we felt there was very little value for money staying here. Furthermore, I suspect the reviews on their website to be fabricated - Since check out, I have been asked to complete a survey but there is nowhere for me to add my review of the apartment on AB’s own website.
From the moment we arrived, there was a continuous and unpleasant sewage smell coming from the ground floor of the complex, which was hard to ignore. The apartment itself was also quite noisy at night (both from inside and outside), which made it difficult for our family – especially the children – to get a good night’s sleep.
The finishes in the apartment were disappointing. The shower grouting was dirty and there was noticeable limescale buildup. The windows were thin and rattly, the automated lounge shutter didn’t work, and the air conditioning was very loud. The tap’s coating was peeling off, as was the mirror’s, giving the whole place a cheap, poorly maintained feel.
There were no instructions provided for the oven or hob, which made it inconvenient to use the kitchen.
The only real positive was that the bed and pillows were comfortable – but beyond that, the overall experience was well below expectations.
October 23, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Clare,
Thank you for taking the time to share such a detailed review regarding your stay at apartment 4120. We’re genuinely sorry to hear that your experience did not meet expectations and that several aspects affected your family’s comfort.
We regret the issues you describe related to odors in the building, nighttime noise, and the overall condition of the apartment. These are not experiences we want our guests to have. Your comments regarding the bathroom finishes, windows, air conditioning noise, malfunctioning blinds, and kitchen usability have been shared with our maintenance and quality teams so they can be properly reviewed and addressed.
Regarding the lack of instructions for the oven and cooktop, we agree this should have been clearer, and we are working to improve the in-apartment information provided to guests.
We would also like to address your concern about reviews. The feedback shown on our website comes from verified guests who have stayed with us across different platforms. After check-out, we send a private satisfaction survey to better understand our guests’ experiences and identify areas for improvement. This survey is internal and does not replace public reviews, which guests are free to leave on booking platforms at any time.
We appreciate your positive comment about the comfort of the bed and pillows and regret that this was one of the few highlights of your stay. Your feedback is valuable and helps us identify where improvements are needed, particularly in older buildings where sound insulation and infrastructure can be more challenging.
Thank you again for sharing your experience.
The apartment has great location
The apartment has great location. It was very clean but the smell from toilet was sometimes unbearable. Beds were good size and despite hard mattresses they were super comfortable. Overall value for money was amazing.
October 15, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Ola,
Thank you for sharing your detailed feedback with us.
We're delighted you appreciated our high cleanliness standards and found the bed dimensions comfortable despite the mattress firmness.
That said, we regret any discomfort caused by unexpected odors and assure you our enhanced disinfection protocols include thorough bathroom sanitation.
Finally, we're thrilled our central location contributed to your positive perception of value during your Barcelona stay.
We hope to see you again soon.
Greetings,
The place is in the perfect location
The place is in the perfect location, easy access to the metro and Sagrada familia, wonderful food, close to Churreria J Alpuente, very comfortable beds, great space for a family of 4
September 22, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Carol,
We appreciate you taking the time to share your feedback.
It’s wonderful to hear how much you valued your stay with us.
Our team takes pride in offering accommodations that combine practical amenities with prime positioning. We’re delighted the apartment’s layout met your family’s needs and that our proximity to transit options helped streamline your Barcelona explorations. Knowing you enjoyed local culinary highlights like Churreria J Alpuente adds to our satisfaction in hosting you.
We hope to welcome your family back in future.
Warm regards,
Location
All was great, the accommodation was fully furnished and equipped, thank you very much for the good preparation and good expectations
July 5, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Noyan,
Thank you for taking the time to review your recent stay.
We are delighted that your stay with us was such a wonderful experience.
Your satisfaction with the residence means a lot to us. The well-appointed interior, complete with modern furnishings and comprehensive amenities, reflects our commitment to providing comfort.
We hope to have the pleasure of welcoming you again in the future.
Best regards,
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Fake reviews on their site
On their site, the apartment had 4.5 stars, in reality the apartment is more like 2 stars and if you look at google reviews of the apartment you will see why.
July 18, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Eric, we’re sorry to hear that your experience didn’t meet your expectations. At AB Apartment Barcelona, we strive to maintain transparency across all our platforms, and our ratings reflect genuine opinions from guests who have actually stayed with us. We would appreciate the opportunity to better understand your specific case so we can continue to improve. Please feel free to contact us at info@apartmentbarcelona.com. Customer satisfaction is a top priority for us. Sincerely,
great experience for the money
great experience for the money with good views and clean building
June 12, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Ahmad, we appreciate that you took the time to share your feedback. We are delighted to read about your exceptional experience at AB Apartment Barcelona. The spectacular vistas from our accommodation complement the pristine condition of our premises perfectly, making your stay both visually pleasing and comfortable. Our commitment to maintaining immaculate standards and offering outstanding value ensures our guests receive a memorable experience worth every penny. We would be delighted to welcome you back.
I visited Barcelona for a few days and…
I visited Barcelona for a few days and the apartment was clean and had everything I needed. The AB team were really helpful with any queries that I had, will be staying with AB again!
June 4, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Ellie, thank you for taking a moment to review your experience. We are thrilled to learn that your experience with us was so positive. Your appreciation of our accommodation quality and service excellence brings us great satisfaction. Our team's dedication to ensuring guest comfort and satisfaction remains our top priority. Best Regards,
Easy communication
The communication with AB apartments was easy and smooth, Location and neighborhood are very good. The apartment was clean and there was a kitchen with all appliances, only without a dishwasher.
June 4, 2025
Unprompted review
Reply from AB Apartment Barcelona
Thank you Николай for your kind review! We're glad to hear communication was smooth and that you enjoyed the location and cleanliness of the apartment. We appreciate your feedback about the dishwasher and will take it into consideration for future improvements. Hope to welcome you again soon!
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Tout simplement des voleurs
Tout simplement des voleurs, fait sauter la caution sous prétexte que nous ayons été trop bruyant, nous n’avons pas passé plus de 4h dans l’appartement en dehors de notre temps de sommeil. À fuir, nous engageons des procédures à leur encontre
Quite simply thieves, blew up the deposit under the pretext that we were too noisy, we did not spend more than 4 hours in the apartment outside of our sleep time. To flee, we will file a complaint
May 30, 2025
Unprompted review
Reply from AB Apartment Barcelona
Cher, nous regrettons sincèrement la situation que vous avez vécue et la perception que vous avez eue de notre service. À aucun moment nous n'avons eu l'intention de remettre en cause votre expérience ni de vous offenser ; nous comprenons qu'il s'agit d'un malentendu. Notre équipe a tenté à plusieurs reprises de te contacter afin de mieux comprendre ce qui s'est passé et de te proposer une solution, mais nous n'avons malheureusement pas réussi à établir la communication. Nous aimerions pouvoir clarifier tout malentendu et traiter ton cas de manière appropriée. Nous te serions très reconnaissants de bien vouloir nous écrire directement à info@apartmentbarcelona.com afin que nous puissions t'aider de manière personnalisée. Nous restons à ta disposition.
Warning : AB Apartment Barcelona – Scam tactics, fake damage, and illegal handling of tenant deposits
Our experience with AB Apartment Barcelona was nothing short of a scam. The company uses fake damage claims, manipulated photos, and illegally withholds tenant deposits by ignoring both Catalan law and their own contractual obligations.
After our stay, AB Apartment Barcelona refused to return our deposit, falsely claiming we had damaged the extractor hood. To support this, they sent us:
One photo of the hood installed in the apartment and a close-up of a completely different, broken hood
The fraud is obvious: the electrical outlet next to the hood is a different color and location, clearly proving the damaged appliance was not even in the apartment. It’s manufactured evidence.
Despite this, they demanded €500 for a hood that costs €120 new, from Teka – the cheapest brand on the market. This is a blatant attempt to extort money from tenants after check-out.
It gets worse: they never registered our deposit with INCASOL, as required by Catalan law. This left us without any institutional protection. We’ve filed a complaint with INCASOL, which is currently under review.
Even more disturbing, their own contract states the following (Clause OCTAVA - Fianza):
“El importe de la fianza será devuelta en el plazo de 31 días desde la finalización del contrato, una vez verificado el estado del inmueble.”
AB Apartment Barcelona never returned this amount, and failed to meet even this basic commitment. Worse, the contract makes no mention of the legally mandatory deposit registration with INCASOL, which raises serious concerns about their compliance with housing regulations in Catalonia.
Based on other reviews, this is clearly not an isolated incident. There is a pattern of abuse:
-Fake and exaggerated damage claims
-Deposits never registered with the authorities
-Pressure and intimidation to force tenants to pay
Advice for future tenants:
-Demand written proof that your deposit is registered with INCASOL
-Document the apartment in detail at check-in and check-out
-Never accept vague or undocumented agreements
Be ready to take legal action
May 14, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Milena, We are sorry to hear that your experience did not meet your expectations. At AB Apartment Barcelona, we manage all our apartments professionally, transparently, and in accordance with current legal regulations. We would like to clarify that the partial withholding of the deposit was due to verified damages in the apartment after your departure, specifically the poor condition of the extractor hood. This information was shared with you, and the technical assessment justified a charge of €390, not €500 as mentioned in your review. We understand you may disagree, but this was a standard procedure, in line with the signed contract and supported by clear documentation. Regarding the deposit registration with INCASÒL, we would like to clarify that this registration requires the contract holder to have a valid Spanish DNI or NIE. Since this requirement was not met in your specific case, the corresponding legal alternative for temporary contracts with foreign residents was applied, in accordance with the current regulations. Finally, we regret any misunderstanding that may have occurred. Our legal team is already reviewing your claim with the utmost seriousness. As always, we remain available to resolve any issues directly, amicably, and within the legal framework.
Ended up on the street for hours…
Ended up on the street for hours because my key didn't work. Don't stay here. In a new city and having to sit on the street hoping I was let inside with no response is the most stressed I've ever felt while travelling.
April 25, 2025
Unprompted review
Reply from AB Apartment Barcelona
Dear Giovanni, thank you for sharing your experience with us. We are sorry that your stay did not fully meet your expectations. Having difficulties with the keys can indeed be distressing, especially in a new city. We understand the inconvenience this caused and sincerely apologize for the time you spent waiting for a resolution. Our aim is to provide swift assistance through our centrally located office, which operates 24 hours a day, 365 days a year, to support our guests with any issue that may arise. Nevertheless, we would like to invite you to consider the positive aspects of staying with us, such as our prime location in Barcelona, which is perfect for exploring the city's many attractions and enjoying its vibrant culture. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
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