Unprofessional, terrible "leads", no support of any kind. I've spent over a week trying to get anyone (I've emailed their entire corporate leadership as well after finding them on Linkedin) to assist... See more
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Even though you put in you budget information they constantly send you listing that are 100s of dollars over your budget. And many of the listing are unavailable or inaccurate. It really amounted to... See more
Company replied
Literally the worst website, you can't downgrade properties on your list, you can't search for a property by name, and you cannot change your filters
made me sign up and go through a 10 min training on how to use apartment tinder for them to only show me the spot i stay in ☠️
Company replied
Company details
Written by the company
At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.
Contact info
575 Market Street, Suite 721, 94105, San Francisco, United States
- info@apartmentlist.com
- apartmentlist.com
1.7
Bad
371 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't know if this is a part of "you…
I don't know if this is a part of "you " or the people who list the apartments but I'd rather see on line first what I'd pay for the place before I go "tour" the apartment. I know to some degree what I want and what I can pay for so don't want to get myself into a place I'll have to leave the next year when the rent is raised....
February 4, 2022
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I thought this would be more like…
I thought this would be more like Zillow and I would receive updates of new properties. I forgot I even had this resource
February 4, 2022
Reply from Apartment List
Hi Ashley,
Thank you for the feedback! We send regular emails about price changes at properties that you have liked and suggestions for properties similar to ones you have liked. If you think you might have been unsubscribed, you can resubscribe to these updates in your profile! If you have any questions, don't hesitate to reach out to feedback@apartmentlist.com.
Warmly,
Olivia
Thank you for this amazing platform
February 4, 2022
the apartment does not look anything…
the apartment does not look anything like it is posted in person
February 4, 2022
Reply from Apartment List
Hi Ben,
I'm sorry to hear that! While we don't have control over the pictures that properties post, we never want our renters to feel deceived. If you would like to send this property to feedback@apartmentlist.com, we can engage with our Client Services team to get to the bottom of it.
Warmly,
Olivia
Timely postings and accurate according…
Timely postings and accurate according to my preferences
February 4, 2022
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Apartment list is a wonderful resource
Apartment list is a wonderful resource. It's helpful for both comparison 'shopping' and selecting the best choice based on location, amenities and affordability. What I especially like is the instant contact that one can make with the leasing offices and the pictures provided.
February 4, 2022
Not good at all
If I could I would give it no stars because you got Brokers that are taking forever just to respond to anyone and I mean I'm trying to move seriously and it's taking forever just to get out of message reply or a viewing of the apartment so to be honest with you I would have to say 0
February 4, 2022
Reply from Apartment List
Hi Kent,
I'm sorry that no one is getting back to you. If you would like to send any listings in particular to feedback@apartmentlist.com we would be happy to reach out to them on your behalf. Unfortunately, we don't have relationships with some of the smaller unit buildings that are on feeds, but for anyone we partner with directly we are more than happy to contact them!
Warmly,
Olivia
Not one of the apartment buildings that…
Not one of the apartment buildings that has been submitted to me for consideration has had a vacancy. This app needs to be updated more
Frequently to keep it up to date.
February 4, 2022
Reply from Apartment List
Hi Dennis,
I'm sorry that you have encountered some stale listings. Apartment List strives to find every renter a home they love and we partner with data providers for smaller units across the country who share this value. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. If you would like to send any of those listings to feedback@apartmentlist.com we would be happy to look into it and have them removed.
Thanks for the feedback!
Warmly,
Olivia
Did not find an apartment but it was…
Did not find an apartment but it was very helpful thank you
February 3, 2022
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Great experience so far & hope to find…
Great experience so far & hope to find my forever apartment in the coming months.
February 3, 2022
55+/ wheelchair accessible as an attribute
I really wish you would allow an attribute for 55+ or handicap/ wheelchair accessible. We are trying to find a new apartment and it is great to have a list but then we have to call everyone and ask if the apartment is wheelchair assessable and that illuminates a lot of them.
February 3, 2022
Since enlisting with this site they…
Since enlisting with this site they have sent to my inbox a steady stream of listings in variety. I was not expecting to receive such a diverse group of viewings, but I am glad for them, it gives me a broader range in a variety of locations within the confines of my desk. Thank you Apartment List.
February 3, 2022
It a great app u can find an apartment…
It a great app u can find an apartment for a cheap price and rent is also cheap depends on the apartment complex area
February 3, 2022
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Very Helpful
Apartment List was great at keeping me up to date on apartment availability and helping me find a great place to live.
February 3, 2022
I found my new apartment
The app was great it helped me find my new apartment thank you for the help
February 3, 2022
Hello this site has been good
Hello this site has been good, however I believe they can improve the filters so that I can filter out areas not interested or fits criteria, for the area I'm searching for, however despite that this is a very good site.
February 3, 2022
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Apartments was also available for me to…
Apartments was always available for me to view
February 3, 2022
Great service
February 3, 2022
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