Apollo Motorhome Holidays Reviews 

I loved the layout of this vehicle, it was easy and comfortable to drive and had everything i needed for an excellent holiday. The whole process was easy and the crew at the Brisbane Branch were a delight to work with as per usual.

booked for 9:30 pick up and didnt leave the yard until about 11:30

Very good experience. Did online check in very quick pick up. Camper was good no faults. Did express drop off as option. Basically dropped off no problems could get to airport with no delays for flight.

We rented a campervan from Apollo, but received one from Britz. It's almost three years old and made by the Chinese manufacturer SAIC. While it can technically go faster than 110 km/h, you're not allowed to because it can't handle it. On the highway, the cab is so loud that conversation is nearly impossible. When the electronics get warm, the cruise control or even the front turn signals sometimes fail. The software for connecting the vehicle to my phone requires access to all my contacts. There's no built-in navigation system. The camping equipment (dishes, cutlery, bedding, towels) is absolutely meager. An old table and clearly worn chairs cost extra. The area in front of the toilet sometimes smells strongly of sewage. To top it all off, we had to kick out an uninvited guest (a cockroach). I might accept this from a low-cost provider, but not for a rental price of over €4,000. Since the thl group swallowed up almost all Australian providers, it seems the controllers have taken over and are cutting everything to pieces.

Great staff, smooth check in and check out.

The customer service at Apollo Campers was amazing from start to finish!

I arrived a little before the office opened to collect our motorhome, and a lovely staff member came out to help me. The gentleman who showed me around the motorhome was very patient, explained everything clearly, and even helped me fit my son’s car seat.

The same gentleman was there when I returned the van. Knowing I had a flight to catch, he made the return process quick and easy, which I really appreciated.

Thank you to the team for being so welcoming and helpful. You made travelling with a young child much easier. Highly recommend!

When i first got the motorhome i wasn't shown where the wipers were or how to use the radio or shown how to use the fridge. I had trouble with the key fob being flat which wouldn't start the motorhome. I also had with the vehicle going into limp mode for no reason. I'm glad i had premium roadside assistance as i had to use it 4 times. Everytime i tried to ring the brisbane branch there was no answer. I even left messages and they never got back to me so i had to drive all the way there to find stuff out before i left on my trip.
Other than that the staff are friendly.

Awesome service and a first rate product. The perfect holiday.

Well equipped camper, suited all our needs.

Van was just what we needed for our long trip up the east coast.

Great service on collection and delivery

We had a great experience renting the campervan. Everything went well, and we really enjoyed our trip. Highly recommended!

Easy, smooth transaction.
Van was spacious and accommodated are every needs
Great customer service too

The wait for the camper was quite long which was a bit annoying, once we got the camper it was well stocked with all we needed. The camper drove well. The BBQ on the camper was broken so we had to hold the gas button in the whole time while cooking. I also paid for a sheets and towel swap over package which was not easily accessible so I do not think this is a fair option to offer without making it known that the sheet swap over places are only in capital cities. The staff at the camper place were very friendly and helpful.

Super well equipped and the staff are helpful!

Process to pick up and return the 4WD car was smooth and did not take too long. Stuff was very friendly when returning the car in Perth. We had to insist on some information when picking up the car in Darwin. During our rental the car had to be repaired several times and it was always a quick process thanks to the THL roadside assistance service. Would take the same car and company again.

I am writing to express my disappointment with the overall service and condition of the vehicle we hired from Apollo over the past weekend. Unfortunately, several issues significantly impacted our family’s experience and prevented us from enjoying our trip as we had anticipated.

The following issues were encountered during our hire:

1. Faulty rear door locking mechanism

The rear door locking mechanism was faulty, leaving us unable to securely lock the vehicle. When I contacted Apollo’s 1800 support number for assistance, I was advised to use a sharp object, such as a knife or screwdriver, to attempt to separate the main door from the security screen door.

I found this advice concerning and unsatisfactory, particularly given that we had hired the vehicle expecting it to be secure and fit for purpose.

My biggest frustration was that we were staying at a campground with more than 1,000 campsites, yet we were unable to comfortably leave the vehicle unattended due to concerns about the security of our personal belongings. This significantly affected our ability to relax and enjoy our weekend away as a family.

2. Hot water system not functioning

The hot water system was not operational. We spent a considerable amount of time attempting to activate it, ultimately wasting more than a quarter of the vehicle’s water supply without success. This was both frustrating and disappointing, particularly when these facilities are expected to be in working order as part of the hire.

3. Missing rear seatbelt

The rear seatbelt on the left-hand side, located at the kitchen table seating area, was missing and appeared to have fallen behind the chair and the guard rail box. This created a significant inconvenience for our family, as only one of our two children could sit facing forward, while the other had to travel facing backwards. This contributed to issues with car sickness and made travelling less comfortable for our children.

More importantly, I have concerns about how this was overlooked during the vehicle’s preparation and safety checks before being hired out.

4. Water ingress into the cabin

After experiencing rain over the weekend, we discovered that the floor area on both the driver’s and passenger’s sides of the cabin was wet the following morning. I can only assume that water may have been entering through the front windscreen area and making its way through the dashboard onto the floor. Regardless of the cause, this was another concern that detracted from our experience.

5. Cleanliness of the vehicle

The vehicle’s cleanliness was also below the standard I would reasonably expect. The fridge had not been adequately cleaned and had an unpleasant smell, while the shower floor was visibly dirty, with footprints, dirt and grime present.

Given that customers are paying for a hire vehicle that should be clean, maintained and ready for use, this was disappointing.

Overall experience and expectations

Taken together, these issues fell well short of the standard of service and vehicle condition I expected from Apollo. We hired the vehicle to enjoy a family getaway, but instead, we spent time dealing with avoidable problems and worrying about the security, functionality and condition of the vehicle.

I appreciate that mechanical issues can occasionally occur; however, the combination of a faulty locking mechanism, a non-functioning hot water system, a missing seatbelt, apparent water ingress and inadequate cleaning raises concerns about the vehicle’s preparation, maintenance and inspection procedures.

Based on this experience, I would be reluctant to recommend Apollo to family or friends in the foreseeable future.

Everything worked well from our initial review of options through booking, collection, operation and return. The website is informative, the company is clear about what you will get and the campervan was as we expected or better. The Christchurch depot is very convenient to the airport and when your turn comes, the pick-up experience is efficient, the staff friendly and professional. There were no extra charges for weekend pick-up and drop-off. The Mercedes 6-berth van was easy to drive and negotiated the South Island passes better than I had hoped. The interior is well designed with lots of cupboard space.

the vehicle was quite dirty both inside and out, we had to clean it before we used it and handed it back cleaner than we received it!!
Not the way it should have been and quite a few faults appeared when travelling, if you want to have future customers then you need to put some work in first!!

There was a smell, and some of the draws opened while driving. Didn't like it closes a 3:30pm, it made getting home a rush.