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Apollo Motorhome Holidays Reviews 

243
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and efficient during collection and drop-off processes. Many people found the overall service excellent, appreciating the smooth and easy pick-up and return experiences. Reviewers also enjoyed the comfortable and well-appointed motorhomes, finding them easy to drive and equipped with everything needed for an amazing trip. However, some customers noted issues with vehicle quality and maintenance, such as noisy vans, engine problems, or components not functioning correctly. A few other people also felt that the beds were uncomfortable or that the vehicles were missing essential items like blankets or basic kitchen tools.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising the comfort, cleanliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the excellent and friendly staff... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising the great condition,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing their trips as great and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service for pick up and drop off was great, the girls are lovely. Did have a couple of issues ,we had to buy a can opener along with a broom and a longer water hose. I would have thought a can op... See more

Company replied

Rated 4 out of 5 stars

Overall was a fairly good experience with booking and Apollo personnel in general. However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming ba... See more

Company replied

Rated 4 out of 5 stars

We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations. Our only suggestion is to add usb connection points... See more

Company replied

Rated 4 out of 5 stars

We drove from Cairns to Dawin. The pick up and drop off locations were easy to access. The van was very clean and mechanically reliable. The driver navigation interface was a bit old and clunky, no... See more

Company replied



Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs.​ Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.​


Contact info


4.1

Great

TrustScore 4 out of 5

243 reviews

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4.1

All reviews

(243)

231 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

The campervan was perfect, fast pick up and drop off, clear info, no hidden costs. This was our first time with a campervan and it's been a great experience.

July 5, 2026
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Reply from Apollo Motorhome Holidays

Hi Federico, we are so pleased to hear that your first campervan trip was such a great one. We look forward to welcoming you back for your next one!

Rated 5 out of 5 stars

Great experience

Great experience. Happy with camper. Staff were fabulous. Glad I took the full insurance as a stone chipped and cracked my windscreen on first day.

July 13, 2026
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Reply from Apollo Motorhome Holidays

Hi Yvonne, thank you for your review. We're glad you were able to sort out that stone chip!

Rated 2 out of 5 stars

Staff was friendly and helpful

Staff was friendly and helpful. Inside the campervan, it was very bad

July 7, 2026
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Reply from Apollo Motorhome Holidays

We appreciate your feedback regarding your campervan experience. We are concerned to hear about the interior condition and are reviewing this.

Rated 1 out of 5 stars

We wouldn’t even give Apollo one star…

We wouldn’t even give Apollo one star and certainly will never use Apollo again or recommend Apollo to anyone else.
We booked a Hitop Camper on 14/3/2026 for pick up on 3/7/2026. We booked our camping holiday to Kakadu, Katherine Gorge and Litchfield National Park for a small campervan. Before our trip we received lots of emails and information about the Hitop Camper and checked in online on 20/6/2026.
On Friday 3/7/2026 we woke at 3.30 am to fly from Canberra to Darwin via Brisbane. We arrived at Apollo’s premises in Darwin at about 2.30 pm expecting to collect our Hitop Camper and be on our way for a much needed meal and to do the shopping for our trip. After a lengthy introduction and explanation process we were asked to wait outside the building for our Hitop Camper to be collected and bought to us. After quite a long time, what appeared was not a Hitop Camper, but some dodgy looking motor home. We said this was not what we had booked and paid for and did not want it because it was too big for us to be confident driving and might not fit into some of the camp sites we had booked. We were told that the Hitop Camper we were supposed to get was damaged and needed to be repaired and this could only happen three days later - on Monday at the earliest.
We did not feel we could wait as we had camp sites and activities booked on the Saturday and Sunday and there was no guarantee that a Hightop Camper would be available on the Monday.
After a lengthy discussions with the staff at Apollo we agreed to take the only other camper van available which was a 4x4 Toyota Hilux camper, in spite of the fact that this was not what we wanted. We were then told we had to pay an extra $1,800 for this vehicle.
Eventually at about 5.30 pm the 4x4 Toyota Hilux camper was ready and we left Apollo. During the 3 hours we waited at Apollo stressing about what was going to happen we were ignored and actually had to go and explain to the staff that we’d left Canberra at 3.30 am and needed something to eat and drink and be on our way to do our shopping.
We are also really upset that we did not get the camper van we had booked and paid for and planned our trip around and were made to pay an extra $1,800 for something we did not want or need. We did not find this vehicle comfortable and never went off sealed roads.

July 3, 2026
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Reply from Apollo Motorhome Holidays

Thank you for your feedback, Matthew. As per our reply on your Google Review, we're sorry to hear that your experience did not meet your expectations.
Unfortunately, the vehicle type originally booked became unavailable due to circumstances outside of our control. In situations such as these, and as outlined in our Terms and Conditions, we may provide a comparable or upgraded vehicle to ensure guests can still commence their holiday as planned.
On arrival, you were initially provided with a larger vehicle at no additional cost. We understand that this option did not suit your travel preferences, and after discussing the alternatives available, we offered a 4WD vehicle, which was the only smaller vehicle available at the time. While this vehicle would normally have attracted a significantly higher upgrade cost, we worked with you to substantially reduce the additional charge from approximately $2,300 to $1,800 as a gesture of goodwill.
We appreciate that any unexpected change to a booking can be frustrating, and we're sorry that we were unable to provide the exact vehicle originally reserved. However, we are pleased that our team was able to find an alternative solution that allowed your holiday to proceed.
Thank you for taking the time to share your feedback.
Regards,
The Darwin thl crew.

Rated 2 out of 5 stars

Never again

On pickup, we start the motor and overdue service warning appears. Dismissed by Apollo staff as „ oh they couldn’t reset it, don’t worry „
Day 2 urgent coolant warning comes on. Handbrake won’t disengage. Mechanic comes out after 1.5 hours. Says don’t use handbrake again. I didn’t.
Day 3 off grid (reason why I hired one with shower) hot water not heating. More calls to roadside assistance. Tried everything, fuses, water level, gas on etc. No luck. Some electrical problems with the gas hot water ignition for the water heater.
Forced to stay in caravan park to get plugged in and hot water.
Next time I turn on motor- engine warning light comes on. I have 800km before me to get home. More calls. Told by roadside assistance to ignore it. If I lose engine power call back. Very stressful trip back with engine light on the whole time. Never again!

July 6, 2026
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Reply from Apollo Motorhome Holidays

We appreciate you taking the time to share your recent experience with us. We are truly concerned to learn about the issues you encountered. We are reviewing your feedback internally to prevent similar situations for future travellers.

Rated 5 out of 5 stars

Everyone we dealt with were just great

Everyone we dealt with were just great! Did appreciate that.
However,..,we’ve discovered we’re just not campervan people.

July 6, 2026
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Reply from Apollo Motorhome Holidays

Oh Vicky! We are so sorry to hear that you feel you aren't campervan people. But we thank you for choosing us to experience it and we're happy to hear that your experience with our crew was a positive one. Thanks again.

Rated 4 out of 5 stars

Pick up and drop off of motorhome very…

Pick up and drop off of motorhome very smooth….vehicle went well except for flat tyre….the wheel lugs were so tightly on that it was impossible to for me to get the wheel off to change it for the spare….but for some help from a person who had specialist gear I would not have been able to change the tyre….the motorhome could do with a portable step 2 tea towells not one and much better pillows…..overall though a great experience

July 13, 2026
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Reply from Apollo Motorhome Holidays

We're so glad to hear you had a great experience overall! We appreciate you bringing the tire issue to our attention; we'll certainly check the lug nut torque. Your suggestions regarding the step, tea towels, and pillows are very helpful, and we will look into these improvements.

Rated 1 out of 5 stars

Manipulated Reviews - Do not trust

For anyone thinking of booking here, look at the comment section of 원지의하루's YouTube video first:
It serves as proof that the Company is manipulating its Google reviews.

이 업체를 고려하시는 분들은 이 원지의하루 영상을 먼저 보세요ㅜㅜ

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

He mihi nui ki te tīma o Maui

He mihi nui ki te tīma o Maui! Thank you so much for making our family's very first motorhome adventure such a memorable one.
From the moment we arrived, the team welcomed us with genuine friendliness and manaakitanga. The handover was clear, relaxed and easy to follow, with step-by-step instructions that gave us the confidence to head off on our first camping journey.
As first-time campers, we naturally had lots of questions, but nothing ever felt like too much trouble. The campervan was comfortable, well-equipped and became our home away from home for the weekend.
Travelling together as a whānau created memories we'll treasure forever. Watching our tamariki enjoy every moment from choosing their beds to exploring Rotorua made this experience even more special.
Ngā mihi nui to the Maui team for your professionalism, kindness and excellent service. We truly appreciated the care you put into making sure we felt prepared before we hit the road.
Ka nui te mihi ki a koutou. We wouldn't hesitate to recommend Maui to anyone wanting to experience the freedom of travelling Aotearoa in a motorhome.
Mā te wā, we'll definitely be back for another adventure!

July 12, 2026
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Reply from Apollo Motorhome Holidays

Hi Brooke! Firstly, thank you for choosing us for your family's very first motorhome adventure. How exciting! We are thrilled that you felt comfortable in your motorhome and it sounds like you had the most amazing family time. That's what the motorhome lifestyle is perfect for. We look forward to welcoming you and your family back for your next adventure!

Rated 5 out of 5 stars

The campervan was self-sufficient

The campervan was fully self-sufficient, and we thoroughly enjoyed our stay. The pickup experience was hassle-free, and we were provided with clear, helpful information, making the entire process smooth and enjoyable.

July 5, 2026
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Reply from Apollo Motorhome Holidays

We're so glad you enjoyed the self-sufficient campervan and found the pickup process smooth and informative. We appreciate your wonderful feedback!

Rated 5 out of 5 stars

lovely holiday

We had a lovely holiday just following our nose and staying at the most gorgeous locations.

July 5, 2026
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Reply from Apollo Motorhome Holidays

What a perfect way to travel, William! We are so pleased you loved your trip.

Rated 5 out of 5 stars

Great communication and easy process…

Great communication and easy process for pickup and drop off

July 4, 2026
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Reply from Apollo Motorhome Holidays

Hi Leighton, thank you so much for your kind words. We are so pleased you had a great experience with us.

Rated 5 out of 5 stars

Vehicle in great condition

Vehicle in great condition, staff attitude very good and friendly. even upgraded our vehicle. Thank You

July 10, 2026
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Reply from Apollo Motorhome Holidays

Hi Jefry, thanks for your review! We are so pleased that you enjoyed your holiday (and your upgrade!).

Rated 4 out of 5 stars

Freedom to travel where we want

Freedom to travel where we want! The van was great however the brakes weren't great and by the end of the 5 day trip they sounded terrible. Plus the awning blew open twice while driving on the main road!

July 11, 2026
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Reply from Apollo Motorhome Holidays

Hi Brent, we are so pleased that you enjoyed the campervan experience but are sorry to hear you experienced some issues on the road. We take guest safety extremely seriously and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

GREAT PICKUP.

PIUCKUP WAS GREAT AND EASY. I WOULD LOVE TO TAKE VEHICLE AGAIN

June 29, 2026
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Reply from Apollo Motorhome Holidays

We are so glad to hear that your pickup experience was great and easy! We truly appreciate your positive feedback and look forward to welcoming you back again soon.

Rated 1 out of 5 stars

Will hit you with payment fees not in…

Will hit you with payment fees not in the rental price. If you don’t get their insurance they’ll sting you for $7,500 deposit. Fuel cover fell off mid driving, main cabin light only worked 50% of the time. One of the gas elements in the stove didn’t work properly. And a few other things that were just inconvenient. Left totally unsatisfied and will not use Apollo again.

July 10, 2026
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Reply from Apollo Motorhome Holidays

Thank you for your feedback. Our liability reduction and security deposit options are explained during the booking process and included in the booking confirmation. We're sorry to hear you experienced a number of maintenance issues during your rental and appreciate you bringing them to our attention.

Rated 4 out of 5 stars

Overall was a fairly good experience…

Overall was a fairly good experience with booking and Apollo personnel in general.

However, the LDV van was very noisy, cruise control would cut out intermittently and we had a concern coming back to Perth at dusk when the motor went into limp mode it almost stalled with no power.

This problem went on for at least 2 hours before coming good and returned the next day.

July 3, 2026
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Reply from Apollo Motorhome Holidays

We're pleased to hear that your booking experience and interactions with our team were positive. We're sorry to learn of the issues you experienced with the vehicle, particularly the intermittent cruise control and the engine entering limp mode during your return to Perth.

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