Appliance Group Reviews 

I really hate this company they’ve made my move into my new place so dreadful having no appliances and waiting on them to deliver my things from March 2021 it’s now may I’ve been calling everyday I feel lied too and conned I’m seeking legal advice because this can’t seem right they need to be shut down I want my money back!!!! Stay very far away from them and I’m sure it’s probably they’re staff that have written the good reviews 100%.

don’t make a company if you can’t live up to what you promise your customers pure scumbags 😡😡😡

I placed an order for a chest freezer on the 4th April 2021 and had my receipt of purchase via email, but no delivery date from them. I waited for 4 weeks and still not a single communication from them. I decided to contact the company the following day to be told that they were waiting for stock and I would hear from them later on that week with a delivery date. 2 weeks have since passed and still I heard nothing, so I phoned again on the 8th May to be told again that I would hear from them sometime this week. Yet again I still haven't heard anything in almost 6 weeks. An absolute joke of a company who can't even contact its customers to keep them updated. Quite happy to take money from you though and expect you to wait for your goods. I would Stay away from this company.

This company takes weeks to process orders; I have now been waiting weeks for a microwave, and I have still no idea when it arrives. Better order elsewhere.

I ordered and paid for a freezer on the 22nd of February, I did know it was due for delivery the middle of March. At that time I had a phone call saying there was a delay due the pandemic and the freezers wouldn't be delivered until the week commencing the 19th of April. I said I could wait. That date came and went so I waited until the 30th. I phoned and was told the freezers were being processed through the warehouse and someone would call me on the Tuesday 4th or Wednesday 5th of May because of it being the bank holiday weekend. She also said if I don't hear by the Wednesday call back and they would sort it out. I called back on the 6th and they were supposedly looking into it and call me back. No call. I called on Friday the 7th. The girl told me once again the freezers were being processed and somebody would call me on the 10th or 11th. I told her I'd been told that the week before. My patience was running out so I cancelled the order. I also had to email the cancellation department and apparently they can't refund a debit card they want bank details which I'm reluctant to give. 😡😡😡😡. Three months one call no freezer and no refund as yet. Steer well clear. Not a good company to deal with.

Ordered a freezer from these on 9th April 2021 still waiting delivery on 10th May 2021 recieved voice message on 29th April saying freezers were being dispatched to customers person who left message was called Dominic.called on 10 May asking about delivery was told i was talking to wrong department needed to talk to freezer department i asked if the person i was talking to was Dominic he replied he was i then asked if he did not deal with freezers why did he leave me a message on 29th April at 16.40 pm regarding my freezer?
Was told i would be contacted soon.Phoned them today 14 may 2021 was told freezer was ready to be delivered. I told them that is the 3rd time in 4 weeks they have said that.Asked to cancel my order was told i needed to speak to cancellation manager was put on hold for 15 minutes..as soon as i was connected they hung up rung again straightaway was told they were sorry i was disconnected i asked to speak to manager was told i could not because manager was in a meeting have been sent an email saying that if i wish to cancel my order and get a refund i must apply online have done that recieved answer saying the matter will be dealt with in 15 working days
PLEASE DO NOT ORDER OR HAVE ANY DEALINGS WITH THIS SHAMBOLIC COMPANY i cancelled my order and 4 weeks later im still waiting for my refund...was phoned on 8th june asking if rather than refund my money they would give me a £200 credit note to purchase equipment from them i refused demanding a full refund its the 17th of June now and im still waiting for my refund have just spoken to them and my refund has not been actioned yet after me requesting it several weeks ago

I brought a chest freezer from this company at the beginning of February 2021 and I've still not received it.
It was promised delivery within a few weeks but March came and so did the deadline.
I called them up only too be told they had issues with the manufacturer and that I should wait as they expected a warehouse delivery shortly. A couple of weeks later I called again and I got the same excuse only this time apparently it was due too covid 19, (that old chestnut), I was then told in another phone call that my chest freezer would be in there warehouse 19th April and would be delivered within a week to 10days .
Again this never happened so once again a called them up and complained bitterly, I was told I would be contacted within 72hours directly by their delivery department to let me know exactly when I would get my freezer, I never got a call.
After a week I called again to make a serious complaint and asked too speak with a supervisor, I even explained too them that this item I was waiting for had been ordered for an elderly lady with a serious heart complaint and also had cancer and as such was vulnerable and confined to her home. They couldn't even tell where my order was let alone when it would be delivered.
After almost 3 months of waiting fed up and exasperated by their lies, excuses and consistent unbelievable answers to simple questions I ask to speak with a senior manager, at first I was told there were none available, then told none in the office today, finally after some time of refusing to let the issue slide I was told a manager had just come in the office...really!
After telling this so called manageress the full story going back weeks and months I was told bluntly there was NOTHING she could do, I even suggested she call the delivery department and ask them where my product was, apparently she is unable to do that.
I asked if she could put me through or give me a number but apparently they can't do that either.
So again exasperated and exhausted by it all I asked for my monies back immediately to which I was told I would need to email there refund department my details which of course they already had,the same details they ask for and already know every time you ring them ?.
So I sent two emails one with my details on and a second with a formal reason for cancellation plus again my details.
I got back a reply stating that once my refund had been sorted they would be in touch.
One day later I got another email saying there was a technical problem with my refund and couldn't refund my monies back to visa which apparently every other known company in the UK can do as a simple process except or course appliancegroup.com.
They now want my personal banking details
Apparently so as to refund me, I use a credit card for the extact reason so as not to give out my personal bank details of a debit card.
Do not under any circumstances deal with this at best dodgy company.
I am now in the process of making a formal complaint to the trading standards office /ombudsman. As for the monies owed too me by appliance group that will probably be raised with visa/bank.

RUN WELL AWAY FROM THIS COMPANY!!!

Placed an order in Feb2021 saying that delivery would be 1-2 weeks
After a week I was told it would be 4-6 weeks with no offer of my money back. I decide to wait for this.
To cut a very long story short its now May 2021 and I am still without my appliance and over £400 down.
They've promised me my money back on 4 separate occasions but the money as not been put in my account on the dates said, This Friday May7th 2021 being the last one. Rang them Saturday and they got really snotty with me telling me to ring back Monday when accounts are back, telling me only sales open at weekends.
PLEASE do not give this company your money you wont se your appliance or cash ever again.

What a complete shambles!
Ordered a fridge freezer, advised 10 - 14 days for delivery. This was February 2021, no delivery and chased up to see what the hold up was advised another 10 days. Waited and again no delivery, chased up and again another 10 days. Advised wasn't happy and to cancel order and return monies back to card. They apparently can't do this so had to call and re provide the account details. Was advised 14 WORKING days for a BACS refund, (BACS is normally 3- 5 days) now sitting on working day 19 (Thursday) and still no refund. Called and asked why... apparently the lady was off ill for a week and now will have to wait until Monday.
Complaint sent to trading standards as this is an utter joke. Always an excuse and no recourse if no refund arrives then will look to legal course. Joke part is in there T and C's it stated return and refunds 3-5 working days! AVOID AT ALL COSTS!

scam company, website says they are opening over 30 stores across the country but when i called the girl on the phone said they were a new company and no plans to open any stores. prices too cheap to be true.
did a credit check on them and came out very poor dont trust them!

Do not buy any product from this company and they do not seem like seem genuine company. I order the dishwasher and once I ordered they said they can only deliver in June, I order in March, it is not possible for me to wait so long. I asked them to refund my money back. They said to take two, however, not been done and it has gone past two weeks. Now, not answering the phone. I will not recommend it to anybody.

Been approximately 10 days since I reported my fridge freezer to be faulty. I bought this only 2 months ago! Been told an engineer will phone me up but never get a phone call. I get passed to a third party repair company who cut you off everytime you phone them! Having researched this company, it would appear the director known as Rebecca Anne Beasley runs the company. Another entity known as KGD Ltd have an interest who are based in Hong Kong. Appears to be one big sham of a company which I intend to investigate and report to the authorities over the mishandling of their warranty promises. Will also be reporting to the BBC and other social media platforms.

We bought a cooker online in December, estimated delivery was Jan - Feb.
In March we had to phone them to ask when was the cooker was going to be delivered. They said they will look into it and contact us.
We got an email saying estimated delivery would now be June.
As we can't wait that long we decided
to cancelled the order.
We still hasn't received the money back and it's now almost May.
We have now contacted the bank to try and get them to chargeback the money, as we paid by debit card.

DO NOT buy anything from this company. I too have suffered the same treatment as below . When I phoned to order all I could hear was this riotous party in the background with people shouting , swearing etc . I don’t expect my money back. I would and intend to call the police as this is clearly fraud on a mass scale. DO NOT be duped by cheap prices as unfortunately I and many others have been. Shame on this company. Any positive reviews are likely to be false or from staff under pressure .
YOU HAVE BEEN WARNED!

Ordered a freezer months ago took money then said wouldn’t be delivered for a few weeks, after several emails from me never them updating and always giving me excuses I’ve ask for a refund probably won’t get it and I will have to ask bank to get involved well see and same freezer on their site in stock but £40. More do not give them your money!!!!

Still no refund had an email like other people on here story about having problems with their payments for refunds asked for my back details so they could pay it straight in but nothing, I am going to report to trading standards tomorrow for taking money by deception, I’ll see if I get anywhere with them

Place my order on 31/03/2021 for a Slimline Dish Washer, emailed confirmation received advising estimated delivery would be June 2021! Contacted them via email the next day and asked for an improvement or a full refund. Since then I have emailed their cancellation department and called them many times and been fobbed off each time, promised several call backs that never happen. it's now 23/04/2021 waiting for another promised call back before 15.00 hours again nothing so I called them to fine their offices were closed! Frustrating or what. Will no go through my bank to get my money back

Ordered Dec for delivery in February. Nothing. I have sent many an email asking for up dates they are vague and say courier will contact you. Now end of April and still no further along.

Disgusting company. Ordered a fridge freezer 28th January. Sold me something that wasn’t in stock, I was happy to wait until they said they would have stock a few weeks later. Nothing turned up so I chased again. Waited another week and nothing. Eventually got fed up of chasing them up and asked for a refund. Guess what? The refund never came through. I chased them up for 6 weeks trying to get my money back. I eventually had to contact the bank to get my money back. I was more than happy to wait if they had issues but the lack of correspondence and lies from customer service was appalling. Shameful sham of a company. Please read reviews before purchasing from these clowns.

Only criticism was the delivery turned up unannounced, otherwise excellent

Order made 15th January and after many emails still no refund and now they have ignored my last 2 emails, so now lodged a dispute with my bank to process a chargeback, which will cost them more. AVOID AVOID AVOID, not worth the hassle, just wish I had known about this site before ordering. Really bad customer service who just tell you lies, disgusting way to treat people. So disappointed.

Absolutely disgusting company. 3 months to wait for an appliance. Dont waste waste time. Scammers!!!!!! Do NOT TRUST