Apart from having such a cool name, Apricot Whirl is a company which offers a wide range of gifts at great prices (and fair postage rates) and delivers on time. Unfortunately, they still don't seem to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered Aug 2020, confirmation email had subject "Your order from Westwell Evans Limited has been processed successfully", package arrived well packed and in a timely manner. Product matched the photo... See more
Gingko large fabric smart book light - saw one of these incredible lights in my local shop, but felt it was too expensive. Apricotwhirl had it for £20.00 less including P&P. The light was delivered... See more
Company replied
Fantastic from start to finish, good old fashioned personal, polite, helpful customer service the way it used to be. Ordered a cushion on a Saturday received it in two days, had a query when ordering... See more
Company details
Written by the company
Top quality, quirky and innovative gifts for that someone special.
Contact info
March House, Bay View Crescent, LA2 6JU, Lancaster, United Kingdom
- 01524 239116
- info@apricotwhirl.co.uk
- apricotwhirl.co.uk
4.8
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
By mistake I had double ordered
By mistake I had double ordered an item. I had a phone call within a few minutes asking if I had made a mistake and it was corrected. Excellent customer service, something other businesses should aspire to.
November 25, 2023
Great product and great price
Great product and great price, good communication and quick delivery
November 17, 2023
Love the products
Love the products. Swift delivery on this order. Thoroughly recommend
November 23, 2023
Broken item……..
I sent back and this was replaced with yet
a n o t h e r broken item which if I send back for a refund I HAVE TO PAY THE COST!!! Not impressed sadly
Comments below not wholly true. Firstly not only had the robins come loose in second box but also berries. I don’t expect broken bits in a new item. I asked for a refund as this garland was not in tact - no threats but this was refused. I quote “ If you want a full refund, please return the complete and undamaged garland at your expense to the address below.” Not sure how I can return an undamaged garland that was received damaged ‼️‼️.
Also no offer of 2nd return label was ever made
BASICALLY I’m STUCK with a damaged item - or PAY FOR A RETURN which I will not get a refund for as it IS DAMAGED. G r e a t customer service ‼️ out of pocket x2
November 21, 2023
Reply from Apricot Whirl Ltd.
Sorry you only rate us at 1 star. We did try our best. Firstly, you demanded an immediate refund on our on-line chat, due to a faulty Winter Robin Garland. We do need the product returned before any refund. I rang and agreed to send a return label straight away and replacement on receipt, (which you said you now preferred to a refund) both next day as you said you needed the garland for the weekend. The replacement, which we had checked carefully for faults, was delivered just 4 days after the initial order. However, on examination of the returned garland, it was clear that the robins had come lose. They often do in transit and just push back on, it’s not a fault. We explained this to you and you seemed to accept this, but, on delivery of the replacement, we received an email that you were very angry that 2 robins were lose. We did offer another return label, but in the next email you talked about leaving bad reviews and demanding a discount. We will not give in to review blackmail, so withdrew the offer of a return label, as the product is not faulty.
Further to your reply, we did offer a second returns label, but shortly after, before I had booked it, you sent the following, which does acknowledge the label offer, but the threat of a poor review after we had bent over backwards to help was too much and I rescinded the goodwill offer of a free return label, as in your above quote, which contradicts your statement that a refund was refused.
“I have just received an email inviting me to do a Trustpilot review! I’m not sure if you will want my current comments!
I also haven’t had a reply to my emails this morning or a returns label!
I’m happy to return for a full refund or you can if you would like offer me a discount”
Advertisement
My delivery came really quickly
My delivery came really quickly. I was so pleased with my beautiful throw.
November 14, 2023
Advertisement
Lovely product and quick delivery
October 24, 2023
good customer service
good customer service, not the colour that I had wanted but an easy return and exchange
October 13, 2023
Excellent fast service
October 12, 2023
Advertisement
Superb sunflower
Well made, lovely sunflower wall decoration for the garden. Delivered in the specified time and really well packaged. I would definitely use this seller again
September 10, 2023
Reply from Apricot Whirl Ltd.
Thank you for your kind review. Sunflowers always brighten the day and make me smile, especially when these Tilnar Art products are made from recycled and recyclable aluminium by fair trade artisans.
to order Delivered promptly Great…
Easy to order Delivered promptly Great experience
Just one criticism didn’t let me take the 15% off it promised for new customers.
September 6, 2023
Reply from Apricot Whirl Ltd.
Thank you for taking the time to leave your kind review. I am not sure where you saw the discount, as we keep our prices competitive and fair to each and every customer, with no further discounts currently. I know there are some websites and plugins that claim to have discount codes for many websites, perhaps it was one of these, but we have no affiliation with any and would rather keep prices fair for our customers than increase to pay their commission.
Gingko large fabric smart book light
Gingko large fabric smart book light - saw one of these incredible lights in my local shop, but felt it was too expensive. Apricotwhirl had it for £20.00 less including P&P. The light was delivered by the anticipated date, well packed and secure. Am really pleased with the light, when fully charged it lasts about 6 hours and can be recharged in about 3 hours. The product is well made and produces a lovely ambient light that being battery operated can be placed anywhere.
August 28, 2023
Reply from Apricot Whirl Ltd.
Thank you for your kind review. We have sold Gingko products for many years, and know they are amazing products in design and quality.
Lovely product delivered quickly
September 3, 2023
Reply from Apricot Whirl Ltd.
Thank you for your kind review.
Advertisement
Great service
Great service. Company was taking a break when I place my order but the notice was very visible and it was posted as advertised.
August 25, 2023
Reply from Apricot Whirl Ltd.
Thank you for your kind review. We always aim to deliver more than we promise in terms of service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.