Aptamil UK Reviews 

1,030
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Many parents found the products highly effective, contributing positively to their children's well-being, including promoting peaceful sleep and alleviating digestive discomfort. Consumers frequently praised the formulas' quality and reliability, noting ease of preparation and consistent positive experiences from early use, which provided important nutritional support. However, some customers also noted significant concerns regarding product quality and safety, including reports of inconsistencies, issues with batches, and unpleasant taste or smell. These issues sometimes led to concerns about potential adverse effects, alongside dissatisfaction with customer service for being unresponsive.

What people talk about most

Product

Users describe ambiguous interactions with product, with some expressing strong satisfaction and others... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing satisfaction, noting that the... See more

Customer service

Customers had ambiguous experiences with customer service, with some expressing dissatisfaction regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aptamil toddler milk has truly become a little lifesaver in our daily routine. It gives me so much peace of mind knowing that my daughter gets important vitamins with every sip and is well supported i... See more

Company replied

Rated 4 out of 5 stars

So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more

Company replied

Rated 4 out of 5 stars

Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not

Company replied

Rated 5 out of 5 stars

Used the what’s app msg function. Reply within minutes- excellent advice from begonia. Very reassured now and more content with transitioning to level 2 formula now. Very informative

Company replied


Company details

  1. Food Manufacturer
  2. Baby Store

Written by the company

💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,030)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Midwife Leanne was super helpful with…

Midwife Leanne was super helpful with my query and gave detailed answers to my questions.

October 22, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

Overall it’s a nice experience

I have no complaints. It’s a nice experience.

October 20, 2024
Aptamil UK logo

Reply from Aptamil UK

Good evening Joyota

Thank you for taking the time to leave this lovely review, we are so pleased to hear you had a nice experience.

We are always happy to help.

Kind wishes,
Victoria from the Aptamil UK team.

Rated 5 out of 5 stars
Aptamil UK logo

Reply from Aptamil UK

Thank you for your wonderful review! We're delighted to hear our formula is perfect for your baby. 🌟 💙

Best wishes, Suren from the Aptamil UK team.

Rated 5 out of 5 stars

I’m still buying aptamil formula milk…

I’m still buying aptamil formula milk powder for my 5 years running baby son because it’s good for him ,

June 2, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Thank you for your continued trust in Aptamil! We're so happy to hear it's been great for your son. 💙

Best wishes, Suren from the Aptamil UK team.

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, with helpful articles and a community feel. Ideal for new parents seeking trusted support.

October 16, 2024
Aptamil UK logo

Reply from Aptamil UK

Hello Oana,

Thank you for taking the time to leave this lovely review, we are so pleased to hear you find our website useful. We also have a dedicated Careline should you ever have any questions. We are always happy to help.

Kind wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

Premade bottles

Premade bottles are well mixed and easy to use. My EBF baby occasionally has a bottle if I'm not available and he drinks it without issues unlike other brands. Long dates is a huge benefit so we can stock up.

October 15, 2024
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Ellie,

Thank you so much for leaving such a wonderful 5* review.

Best wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

Great milk baby loves it

Great prizes to be won

October 13, 2024
Aptamil UK logo

Reply from Aptamil UK

Good evening Ryan,

Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Victoria from the Aptamil UK team.

Rated 5 out of 5 stars

struggles …

good but too expensive for my broke single self !! £15 and don’t even fill it to the top

October 12, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Isabella,

We're sorry to hear this. Please do contact the careline and we will be able to investigate this for you.

Best wishes, Aptamil UK

Rated 5 out of 5 stars

I've used Aptamil in powder form as…

I've used Aptamil in powder form as well as the ready mix ones and they're really good, very convenient whether used for combination feed or just as formula

October 8, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello Krithi,

Thank you for taking the time to leave us this kind review. We really do appreciate it.

Best wishes, Joanna from Aptamil UK

Rated 5 out of 5 stars

Product is very good

October 7, 2024
Aptamil UK logo

Reply from Aptamil UK

Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Chloe from the Aptamil UK team.

Rated 1 out of 5 stars

Couldnt login back to the account very…

Couldnt login back to the account very disappointed and no free samples !!!

October 7, 2024
Aptamil UK logo

Reply from Aptamil UK

Good afternoon, We’re really sorry to receive your review and we’d be happy to assist you accessing your account. You can contact us directly via one of the following methods https://www.aptaclub.co.uk/contact-aptaclub.html

Rated 5 out of 5 stars

This is the best Milk that ever come my…

This is the best Milk that ever came my way, my twin boys are so healthy and I can’t ask for nothing more.

October 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hi Ifeoma,

Thank you for taking the time to leave this lovely review, we are so pleased to hear your little ones are thriving on our milk.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Absolutely amazing product for good…

Absolutely amazing product for good value

October 3, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good morning James,

Thank you for your positive review, it really does mean a lot to us.

Kind wishes, Alice from the Aptamil team.

Rated 5 out of 5 stars

Aptamil comfort is amazing

We were recently advised to use aptamil comfort by a doctor as my son was not pooping for days. Helped him almost instantly.relieved a lot of stress as it was causing him so much discomfort before.

September 24, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Lily. Thanks for leaving this lovely 5* review! I'm happy to hear that this has helped. It's never nice to see your little one unsettled.

Please don't hesitate to contact us on our social channels, we're here from 10am until 10pm, during the week and 10am until 4pm at the weekend.

Kind wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Very good information

Am getting almost all the information about the products I have been looking for.

September 30, 2024
Aptamil UK logo

Reply from Aptamil UK

Good afternoon,

Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

Rated 1 out of 5 stars

Putting my baby at risk - Criminal!

Hello, i have been using Aptamil for my baby along with breast milk since birth, and we have not noticed any issues so far. This time however the batch of baby milk we bought from asda was criminally unacceptable quality. My baby has been unwell. Please find the pictures attached. We have stopped feeding her any milk from this batch now. We are deeply frustrated and sorry that we fed our baby with this unsafe product, as we trusted the brand aptamil!

September 25, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Hello George.

We are very sorry to hear of your disappointment. Please do send us a direct message on Facebook or Instagram and we will escalate this matter for you.

Many thanks,
Antonia.

Rated 5 out of 5 stars
Aptamil UK logo

Reply from Aptamil UK

Please do get in touch with us if you have questions regarding any of our products as we will be happy to help in any way we can. We are available 10am - 10pm 7 days a week. Best wishes, Gemma from the Aptamil UK team.

Rated 5 out of 5 stars

For Us is the Best

Just whant to thank you for the good quality and nutrition of the milk. For the first couple of months I was mixed feeding then just lost my milk and discovered Hungry baby Aptamil formula and it was a game changer! He eat well he sleeps well and we even both the porridge and rice and he loves them! So cheers to Aptamil! For us is the best! Recommend 100%

September 21, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good afternoon Klara. Thank you so much for leaving such a wonderful 5* review.

Game changer? Wow, that's amazing. Cheers to you too!

Enjoy the rest of your weekend.

Best wishes, Robyn from the Aptamil UK team.

Rated 5 out of 5 stars

Invaluable advice

Speedy and helpful response to my enquiry about a comparable milk product to buy whilst we were in France. Thank you

September 16, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Sam,

Thank you for taking the time to leave this wonderful review, we're so pleased we could assist with the information you required.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Chloe from the Aptamil UK team.

Rated 5 out of 5 stars

Very good experience

Very good experience

July 31, 2024
Unprompted review
Aptamil UK logo

Reply from Aptamil UK

Good evening Eman,

Thank you for finding the time to write this lovely review, your feedback is so valuable to us.

Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.

Best wishes, Lucy from the Aptamil UK team.

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