So we had issues. We started off from cows&gate, through cows&gate comfort and ended up switch to aptamil comfort. Going through cows &gate and c&g comfort baby got constipated, we went from mid... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pls am concerned about the conformation going on about Aptamil 1from birth… doe my date exp is 05-02-2027 . So I don’t know if it’s safe or not
Company replied
Aptamil toddler milk has truly become a little lifesaver in our daily routine. It gives me so much peace of mind knowing that my daughter gets important vitamins with every sip and is well supported i... See more
Company replied
Used the what’s app msg function. Reply within minutes- excellent advice from begonia. Very reassured now and more content with transitioning to level 2 formula now. Very informative
Company replied
Company details
Written by the company
💙Baby feeding experts 💙50 Years of breastmilk research 💙UK's Number 1 Follow On Milk 💙Free, personalised support from experts 7 days a week
Contact info
United Kingdom
- 0800 996 1000
- aptaclub.co.uk
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were lovely at the Baby show in…
Staff were lovely at the Baby show in Manchester 6/9 :)
September 6, 2024
Unprompted review
Reply from Aptamil UK
Good evening Jess.
Thank you so much for visiting us today, it was lovely to meet you. If we can be of any help in the future, please do let us know!
Best wishes, Chloe from the Aptamil UK Team.
Really reassuring service
I just find the WhatsApp chat service so helpful and invaluable. Always so friendly and reassuring. I just love it and would recommend to others. Today we found out one of th twins might be lactose intolerant and I’ve received advice from the chat service. Thanks Aptimil.
September 5, 2024
Unprompted review
Reply from Aptamil UK
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Victoria from the Aptamil UK team.
Very helpful and knowledgeable
Very helpful and knowledgeable. Answered my question quickly and offered advice. Thank you very much.
September 5, 2024
Unprompted review
Reply from Aptamil UK
Good evening Lucy, Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's our pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Victoria from the Aptamil UK team.
Leanne
Leanne, one of the midwives was able to answer my questions in detail and provide some relief and answers to a first time mother. So helpful.
September 2, 2024
Unprompted review
Reply from Aptamil UK
Good evening Yas.
We are so pleased to hear Leanne was able to answer your questions and put your mind at ease. If we can be of any assistance in the future, please do contact us again.
Best wishes,
Chloe from the Aptamil UK Team.
The midwife was wonderful
The midwife was wonderful! She explained in so much detail that the response was easy to understand.
September 3, 2024
Unprompted review
Reply from Aptamil UK
Good evening Kirsty.
Thank you so much for your kind review, we are so pleased to hear our Midwife was able to help. If we can be of any help in the future, please do contact us any time.
Best wishes,
Chloe from the Aptamil UK Team.
My girl loves it more than any other milk...
Been using Aptamil since my girl started taking baby milk... Tried to change her milk but she keeps refusing others but would only take Aptamil.....well goes to say she enjoys it more than any other.
August 30, 2024
Unprompted review
Reply from Aptamil UK
Good afternoon.
Thank you so much for taking the time to leave this fantastic review. We are delighted to hear you have had such a positive experience with our products. It sounds like your little one is thriving!
If we can be of any assistance in the future, please do contact us via any social media channel.
Best wishes, Carolyn from the Aptamil UK team.
Quick Response
Leanne , the midwife answered my questions very clearly and helped me to understand the feeding stages. She gave me the quick response for my queries which saved my time as well. Thanks.
August 29, 2024
Unprompted review
Reply from Aptamil UK
Thank you so much for taking the time to leave this kind review. It's great to hear that you received the advice you needed, it's a pleasure to help you.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Gemma from the Aptamil UK team.
Seal inside tub broken
On opening the hard seal on the outside of my Aptamil powder tub, I discovered that the silver plastic layer at the top (on the inside) was broken so already open and powder had spilled out.
August 27, 2024
Unprompted review
Reply from Aptamil UK
Hello Sophie,
We are really sorry to hear of this experience. I will request some further details via Trustpilot so we can escalate this matter to our Quality Specialist team. Please do share your full name, email address and telephone number on the correspondence.
Best wishes, Joanna from Aptamil UK.
Very good service and a clear quick…
Very good service and a clear quick response
August 27, 2024
Unprompted review
Reply from Aptamil UK
Good morning Neal,
Thank you so much for taking the time to leave us this feedback.
We are so pleased you got the answers you needed from our careline.
Our careline is open 7 days a week, 10am-10pm should you have any questions.
Best wishes, Joanna from Aptamil UK
Amazing customer service via WhatsApp
Amazing customer service via WhatsApp! Gemma was really helpful & informative.
August 26, 2024
Unprompted review
Reply from Aptamil UK
Good afternoon Chloe,
Thank you so much for taking the time to leave us this kind review. We are so glad that Gemma could help with the information you needed.
Our careline is open 7 days a week, 10am-10pm should you have any further questions.
Best wishes, Lucy from the Aptamil UK team
Fantastic customer service team
Fantastic customer service team. Very helpful, cannot fault them.
August 23, 2024
Unprompted review
Reply from Aptamil UK
Hi Christopher,
Thank you so much for taking the time to review our Brand. We are so pleased you had a good experience with our Customer Care team.
Our careline is open 7 days a week, 10am-10pm on all social channels if you have any further questions,
Best wishes, Alice from Aptamil UK
Introducing formula
Blanka was really helpful and concise with answering my questions. I now feel armed with enough knowledge to introduce formula to my breastfed baby after all these months. Let’s just hope he likes the taste!
August 23, 2024
Unprompted review
Reply from Aptamil UK
Hi Blanka,
Thank you so much for taking the time to review our service. We are so glad you received the support you needed from our Careline.
Our careline is open 7 days a week, 10am-10pm on all social channels if you have any further questions,
Best wishes, Alice from Aptamil UK
Great milk for my baby
August 21, 2024
Reply from Aptamil UK
Thank you for finding the time to write this lovely review, we know how busy life with little ones can be, so we really appreciate it!
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Chloe from the Aptamil UK team.
Very helpful customer service
Very helpful customer service
Answered the questions and quick responses.
August 15, 2024
Unprompted review
Reply from Aptamil UK
Hello Stephanie,
Thank you so much for leaving us this kind review. We are so pleased you were able to receive the help & information you needed.
Our careline is open 7 days a week, 10am-10pm should you have any further questions.
Best wishes, Joanna from Aptamil UK.
Well when my baby boy was born we had…
Well when my baby boy was born we had him in cow and gate he just didn’t seem like he was putting much wheight on allways grunting so we switched him to your brand and he loves it he’s put so much wheight on the grunting stopped and now he’s a good and healthy baby wheight 14lb and 10 oz at 4 months old
June 12, 2024
Unprompted review
Reply from Aptamil UK
Dear Jack,
We really appreciate your thoughtful review. It's heart-warming to know your little one is doing so well. For any questions or support, our Careline is readily accessible through social media, phone, WhatsApp, and online chat. Feel free to reach out anytime.
Kind regards,
Aptamil Team
Amazing my girl got on so well with all…
Amazing my girl got on so well with all aptamil products
August 1, 2024
Unprompted review
Reply from Aptamil UK
Good evening Erin.
Thank you so much for taking the time to leave this kind review. It's great to hear that your little girl enjoyed our products.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week.
Best wishes, Chloe from the Aptamil UK team.
Great service
Leanne the midwife replied to my query re use of pre prepared aptamil promptly & professionally & this was really helpful. Appreciated the very valuable advice.
August 13, 2024
Unprompted review
Reply from Aptamil UK
Good morning Anne,
Thank you so much for taking the time to leave us this kind review.
We are so glad you received the information you needed.
Our careline is open 7 days a week, 10am-10pm should you have any further questions.
Best wishes, Joanna from the Aptamil UK team
Brilliant service
August 11, 2024
Reply from Aptamil UK
Hi Jordan,
Thank you for taking the time to leave us this positive review, we are pleased you have found our service so useful.
Please do not hesitate to contact us again if there is anything else we can help with in the future.
Kind wishes, Alice from the Aptamil team.
Aptamil is amazing my baby loves it and…
Aptamil is amazing my baby loves it and the member of staff I talked to when I had a question was very kind & explained everything to me clearly. Thank you!
August 5, 2024
Unprompted review
Reply from Aptamil UK
Thank you so much, it’s great to hear that you received the advice you needed.
Please don't hesitate to get back in touch in the future, we're available 10am - 10pm 7 days a week. Best wishes, X from the Aptamil UK team.
Best wishes, Gemma from the Aptamil UK team.
Information provided is amazing and…
Information provided is amazing and very useful in all ways.
July 26, 2024
Reply from Aptamil UK
Hi Zara,
Thank you for your review, it really does mean a lot to us. We are pleased you find the service so useful.
Kind wishes, Alice from the Aptamil team.
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