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Aptive Pest Control - Phoenix Reviews 124

TrustScore 4 out of 5

4.2

5450 E Washington St, Ste 1, 85034 Phoenix, AZ, US


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Rated 5 out of 5 stars

Javon gave me a complete understanding of the options for removing an influx of ants in my yard and provided pictures of his treatment areas. Javon is personable and has a good knowledge of how to re... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Aptive for over 10 years. The professionals that. come to our home are friendly and willing to listen to any pest issues we may have, plus they will come out anytime outside o... See more

Company replied

Rated 5 out of 5 stars

I always get a notice when appointment is set up. Technicians are always courteous. They explain what they are going to do. When I have asked them to return to treat the interior of the house, they ar... See more

Company replied

Rated 5 out of 5 stars

I recently started using their service. I like that they are very communicative in telling you when they will be at your home and the service they provided that day. They offer to treat inside of you... See more

Company replied


Company details

  1. #2 of 5 best companies in Pest Control Service

About Aptive Pest Control - Phoenix

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 5450 E Washington St, Ste 1, 85034, Phoenix, AZ, United States

  • 16232679696
Promotion box for Aptive Pest Control - Phoenix

We overthink pests so you don't have to.

Smarter pest control starts here.

4.2

Great

TrustScore 4 out of 5

124 reviews

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Rated 1 out of 5 stars

Really?

Termite guy showed up. I asked for him to text when done. I wanted to open garage for him to inspect. Never saw him from my back window to see if he was inspecting perimeter. Went outside 15 min later, no truck. He also promised pictures. Nothing….

April 29, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Jan,

Thank you for sharing your experience with us. We're really sorry to hear that your service didn't meet the expectations you had, especially regarding communication and follow-through. We understand how important it is to feel confident that the job is being done thoroughly, and it sounds like we missed the mark. We will certainly address this with the service professional and work on improving the clarity of communication and ensuring all promised follow-up actions are completed. We genuinely appreciate your feedback, and we'd love the opportunity to make it right. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com if you'd like to discuss this further or if you need anything else from us. Thanks again for your time and understanding.

-Jasmine

Rated 5 out of 5 stars

Your rep contacted me prior to his…

Your rep contacted me prior to his visit to inquiry if I had any concerns. I did and he took care of it. My address is. 20374 N. 66th Av.,Glendale, AZ 85308

April 24, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Nancy,

Thank you for sharing your experience! We're so glad to hear that our service professional was proactive in reaching out and addressed your concerns. At Aptive, we're committed to making sure our customers are always heard and taken care of. We truly appreciate you being a part of the Aptive family!

-Jasmine

Rated 1 out of 5 stars

Your service person did not spray the…

Your service person did not spray the entire property as they usually do. i spoke with customer service and was told the charge would be reversed, that has not happened. I have had excellent service from you, don't screw it up now..please.

March 10, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Sandi,

Thank you for sharing your experience with us, and we truly appreciate your kind words about the service you've received in the past. We're really sorry to hear about the missed treatment and the delay in the charge reversal -- it's not the experience we want for our customers, especially when we've earned your trust.

We're looking into this right away to ensure the charge is reversed as promised. Please reach out to us at socialmedia@goaptive.com. We know how important it is to maintain the high standard of service you've come to expect from Aptive, and we're committed to making things right.

Thank you again for bringing this to our attention. We'll take care of this and make sure you're fully satisfied.

-Jasmine

Rated 5 out of 5 stars

I no longer have to worry about bugs

I no longer have to worry about bugs. They are long gone thanks to Aptive!

April 17, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Linda,

That's what we love to hear! We're so glad Aptive could help bring you that peace of mind -- comfort at home. Thanks for trusting us to take care of things, and for being a valued part of the Aptive family!

-Jasmine

Rated 5 out of 5 stars

The Technion was prompt

The Technion was prompt, knowledgeable, and courteous.

April 17, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Bob,

Thank you so much for your feedback! We're thrilled to hear that our service professional was prompt, knowledgeable, and courteous. At Aptive, we take pride in providing excellent service, and it's wonderful to know we met your expectations. We appreciate you choosing us and look forward to continuing to service you!

-Jasmine

Rated 5 out of 5 stars

Reliable

Reliable. Products work well in our yard.

April 7, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Paul,

Thank you so much for your kind words! We are thrilled to hear that our products are working well in your yard. At Aptive, we pride ourselves on being reliable and delivering effective solutions. If you ever need anything or have any questions, we're always here to help!

-Jasmine

Rated 5 out of 5 stars

Very good communication with the Tech.

Very good communication with the Tech.
Please stop trying to schedule my appointments every 6 weeks. My contract states every 12 weeks

February 17, 2025
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Reply from Aptive Pest Control - Phoenix

Hi Gary,

Thank you for your feedback! We're glad to hear that you had great communication with our service professional. We sincerely apologize for the scheduling confusion, and we can schedule your appointments out for you in advance to make sure this does not continue to happen moving forward. Your time and preferences are important to us, and we will ensure this is addressed for your future appointments. We truly appreciate having you as part of the Aptive neighborhood!

-Jasmine

Rated 3 out of 5 stars

The Tech was at my home at 8 AM.

The Tech was at my home at 8 AM.
We've requested service after 10 AM always

March 18, 2025
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Reply from Aptive Pest Control - Phoenix

We understand your frustration with the early arrival time, Ray. We strive to provide convenient service and always want to adhere to your scheduling preferences whenever we can. If there's anything we can do to improve your experience, please reach us at socialmedia@goaptive.com including your account details and we'd be happy to help!

-Alexis

Rated 5 out of 5 stars

great service

great service, nice worker!

March 18, 2025
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Reply from Aptive Pest Control - Phoenix

Thank you for sharing this experience with us, Lee! We're delighted to hear you had a positive experience with our service and team. We always do our best to ensure our customers' needs are addressed, and we're so happy to know your expectations have been met. We appreciate having you as a part of the Aptive neighborhood!

-Alexis

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