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Aptive Pest Control - San Antonio Reviews 

189
TrustScore 4.5 out of 5

4.4

1049 E Nakoma St, 78216 San Antonio, TX, US


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Rated 5 out of 5 stars

George was knowledgeable and diligent in fumigating all areas where it was needed. He knocked down growing wasp and hornet nests that we had not noticed previously.

Rated 5 out of 5 stars

Technician asked about my needs, was friendly and professional. The only thing I don’t like is that my appointment was switched from my original request without my being notified. I asked for a Satu... See more

Company replied

Rated 5 out of 5 stars

Very professional and polite teams that come out to service. The results are great too. Mosquitos have been managed the best ever. We can be outside peacefully without those pests.

Company replied

Rated 4 out of 5 stars

Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more

Company replied


Company details

  1. #2 of 6 best companies in Pest Control Service

About Aptive Pest Control - San Antonio

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 1049 E Nakoma St, 78216, San Antonio, TX, United States

  • 12107962851
Promotion box for Aptive Pest Control - San Antonio

We overthink pests so you don't have to.

Smarter pest control starts here.

4.4

Excellent

TrustScore 4.5 out of 5

189 reviews

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4.4

All reviews

(189)

26,414 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your technician did an excellent job

Your technician did an excellent job. He was very thorough and listened to my concerns.

April 2, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Duane,

Thank you for your wonderful feedback! We are so glad to hear that our service professional was able to address your concerns and provide thorough service. At Aptive, we take great pride in ensuring our team is attentive to each customer's needs, and it is great to know that we have met your expectations.

If there is anything else we can do for you, please feel free to reach out to us. We are here to help!

-Jasmine

Rated 5 out of 5 stars

Chris

Chris, the technician, is the best! He always asks about issues I might be having and explains why in a very helpful manner. Plus, he comes out on soggy and rainy days.

March 27, 2025
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Reply from Aptive Pest Control - San Antonio

Hi there,

We love hearing this! Chris sounds like a true professional who goes above and beyond to make sure your needs are met -- rain or shine! At Aptive, we take pride in having dedicated service professionals who truly care about our customers, and we are so glad to hear he has made a positive impact on your service. Thanks for sharing your experience, and for being a valued part of the Aptive family!

-Jasmine

Rated 1 out of 5 stars

Thinking about canceling service

Had an appointment scheduled for March 24th, I asked for Cory and for it to be in the evening. I received a call the afternoon of the 24th from a tech (not Cory) who asked me if the time frame was correct. I said it was correct and asked if Cory was going to be doing the service. He said he had to “call (my) boss” and he would call me back. I never got a call back. No one showed up that day. Or the entire next day for that. Then I received an email saying my appointment was now rescheduled. I am so tired of the inability to communicate, the lack of ability for an appointment to go smoothly, and the lack of customer service I have experienced from the company. Cory is the only reason I have stayed with the company. I am thinking I will call tomorrow and cancel my service though. This has all been too much.

March 24, 2025
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Reply from Aptive Pest Control - San Antonio

Hi Jason and Michelle,

We truly appreciate you taking the time to share your experience. It is incredibly frustrating when expectations are not met, especially when you have made a specific request. We are sorry for the miscommunication and the inconvenience this caused -- it is not the level of service we strive for at Aptive.

Cory clearly has made a positive impact, and we would love the chance to make things right so you can continue to feel confident in our service. We would be happy to connect with you directly to address this and ensure a smoother experience moving forward. Please reach out to us at socialmedia@goaptive.com -- we want to help!

Thank you for being a part of the Aptive neighborhood. We value you and hope to regain your trust.

-Jasmine

Rated 5 out of 5 stars

Fast

Fast, friendly and professional service.

February 22, 2025
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Reply from Aptive Pest Control - San Antonio

Hi James,

Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a fast, friendly, and professional experience with Aptive. Our team works hard to ensure every visit is as efficient and pleasant as possible. If you need anything in the future, don’t hesitate to reach out – we’re here for you!

-Jasmine

Rated 5 out of 5 stars

Technician is always on time amd…

Technician is always on time amd performs well.

March 25, 2025
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Reply from Aptive Pest Control - San Antonio

It's wonderful to hear that our team is consistently punctual and does a great job treating your home, Sharon! Your satisfaction is always what's most important to us, and we appreciate you sharing this feedback with us. Thank you for being the best part of Aptive!

-Alexis

Rated 5 out of 5 stars

Earl's Review

The technician was absolutely GREAT!

March 24, 2025
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Reply from Aptive Pest Control - San Antonio

We love hearing this, Earl! It's absolutely wonderful to hear that our service professional made such a great impression with this treatment. Your feedback means the world to us, and we appreciate you being a part of the Aptive neighborhood!

-Alexis

Rated 5 out of 5 stars

Cris was very polite

Cris was very polite and asked if we had any areas of concern, and affirmed we only needed the outside done. He was very thorough brushing the eves, spraying and taking pictures. We hope to have Cris again!

March 17, 2025
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Reply from Aptive Pest Control - San Antonio

We're so glad to hear you had a positive experience with Cris treating your home, Sandy. It's wonderful to know he was thorough and attentive to your pest control needs. We strive to provide excellent service, and we're happy to hear that he met your expectations. Thank you for being a part of Aptive!

-Alexis

Rated 3 out of 5 stars

Please let us know when service is due…

Unfortunately we aren’t notified prior to service. It would be nice to get an email letting us know it’s time for service.

March 18, 2025
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Reply from Aptive Pest Control - San Antonio

Thank you for your feedback, Debby. We understand your frustration with not receiving a notification before service. Please contact us at socialmedia@goaptive.com and we'd be happy to take a closer look at your account preferences to ensure you're opted in to email notifications. We're here to help!

-Alexis

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