We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out... See more
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From start to finish we had brilliant service. Everything promised was delivered. All the components arrived the day before. Stacey worked quietly and efficiently and finished installing the shower cu... See more
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We were absolutely delighted with the whole installation.we were kept informed there was no mess everything cleared & taken away. Your team that did the checking and measurements & the installer were... See more
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Work was carried out on the arranged date and all finished the same day including new wash basin and toilet. All rubbish was collected the following morning. Good standard of workmanship. Early days... See more
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4.7
Excellent
358 reviews
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Reply from Aquability
Hi John,
Thank you so much for the wonderful five star review. We really appreciate your feedback and support.
Warm regards,
The Aquability Customer Service Team
Would have been 5 stars if the…
Would have been 5 stars if the "rubbish" had all been cleared away, some wet cardboard pieces left behind. The installation of the walk-in shower was 5 star.
January 27, 2026
Reply from Aquability
Hi Terry,
Thank you for taking the time to leave us helpful feedback. We're delighted to hear you're happy with the installation of the walk-in shower and apologise for failing to collect all of the rubbish left on site. Our delivery drivers can collect this for you and we will be in touch to arrange this shortly.
Warm regards,
The Aquability Customer Service Team
Reply from Aquability
Hi Baden,
Thank you so much for the five star rating! We really appreciate your kind comments.
Warm regards,
The Aquability Customer Service Team
Aquability gave good service all round
Aquability gave good service all round, from order to fitting. Were on time, did the fitting in the time stated.
Fitter did an excellent job, friendly, asked question of us at different parts of the instalation to make sure it was right for us. Left everything clean and tidy Job well done .
January 6, 2026
Reply from Aquability
Dear Maureen,
Thank you so much for this fantastic feedback. It's great to hear that you're happy with the service you received and that the installer, Alex did an excellent job for you. We hope that you're enjoying the new shower and thank you for choosing Aquability.
Warm regards,
The Aquability Customer Service Team
Seamless experience from start to finish.
The Aquability salesman/surveyor arrived on time as arranged. He was very knowledgeable, courteous about our requirement for a walk in shower. He surveyed the bathroom together with my wife and I and made his recommendations which were agreed between us. We placed the order and accepted a delivery time of eight to ten weeks. Within eight weeks the order was delivered for installation the next day. Unfortunately the installation day my wife was poorly and we couldn’t surrender the bathroom. Dan the plumber was already parked outside the house at 0730. I had to go out and explain to him that we will have to cancel. He was extremely sympathetic to our difficulties and said he would tell the office. The office rang a couple of hours later and were very understanding and re scheduled installation. Dan turned up the following week and has done a first class job. A proper tradesman. Finished in a day all working,all left clean and tidy. Rubbish removed same day. I would recommend Aquability wholeheartedly.
January 20, 2026
Reply from Aquability
Thank you very much for taking the time to leave such a detailed and positive review. It's great to hear that your initial consultation went smoothly and that our surveyor was able to clearly understand your requirements for the walk-in shower.
We completely understand that unexpected situations arise, so we're especially pleased to hear that the situation was handled with sympathy and professionalism and that we were able to reschedule promptly. Customer wellbeing always comes first.
It's also wonderful to know that Danny delivered a first-class installation. Your kind words about his workmanship and attitude will be passed on to him and the wider team.
Thank you again for your recommendation. We wish you many years of comfort and enjoyment from your new shower.
Kind regards,
The Aquability Customer Service Team
Very efficient work carried out as instructed by Aquability.
The walk in bath was delivered on the date you stated. The fitter came next day at 8am all the way from Bedford. He was very polite & worked very quickly. He did a very good job & cleared up after. Left all the parts that were taken out in the garden. Next day a lorry came after letting me know the time & registration of the vehicle. Cleared up to photos before & after. All very efficient. Thank you. Jean Farrow, Poringland. Norwich.
January 15, 2026
Reply from Aquability
Hi Jean and Terence,
Thank you so much for the positive feedback. It's fantastic to hear that our installer Paul was polite and hardworking and that you are happy with the service you received. We hope that you enjoy the benefits of your new walk-in bath for many years to come. Thank you again for choosing Aquability and for your kind comments. We really appreciate your support.
Warm regards,
Thew Aquability Customer Service Team
The quality of the product was…
The quality of the product was excellent, the plumber who came to fit it was really good, he came at 8am and was finished by 4pm
He was very tidy ,he covered the carpets with dust sheets and tidied every thing up ,the old bath was removed the same day, I would certainly recommend Aquability to anyone who is thinking of using them
January 20, 2026
Reply from Aquability
Hi Kenneth,
Thank you very much for this wonderful feedback which we have passed on to your installer, Danny.
We're delighted to hear that you are happy with the new walk-in, lie down bath and with the installation process.
We hope that you enjoy the benefits of the new bath for years to come. If there is anything else we can do to help you, please let us know and we would be delighted to assist you.
Warm regards,
The Aquability Customer Service Team
Thank you Aquability! Really pleased 🙂
We've been really impressed with the service received from Aquability and wouldn't hesitate to recommend them to others. I initially saw their advert in a weekly TV listing magazine and decided to find out more. I checked their online reviews and came across a lot of very happy customers so decided to call them for a quote. Within a few days one of their sales team came round, had a measure up, went through their range and provided us with what we thought was a very fair price. Time was taken to explain everything including timescales and the installation process and absolutely no pressure was put on us to make a decision. It was left with us to contact them if we wished to proceed further. We decided to order an Easy Entry Aqua Shower, but also arranged for installation of a new toilet and wash basin, which we would supply. This was done at a very reasonable cost. The shower we chose replaced an existing bath and the real beauty of the whole installation was that everything was installed leaving absolutely no evidence of the old fittings, or any remedial work needing to be done. The whole process from the initial sales visit to installation took three months, you have to bear in mind that the showers are made to order to fit the specification of room they are to be installed in. This was explained to us at the point of placing the order, but for us we were in no hurry. I believe that orders can be put through faster if there is a particular requirement to do so. Our installation was booked for two days because of the additional toilet and hand basin being installed, however the installer was fantastic, he worked so hard and got the whole job done in a day. Really fantastic service, very pleased, thank you! ☺️
January 14, 2026
Reply from Aquability
Dear Louise,
Thank you so much for taking the time to leave such a detailed and thoughtful review ⭐⭐⭐⭐⭐
We’re delighted to hear how pleased you are with your Easy Entry Aqua Shower and the additional toilet and wash basin installation. It’s especially rewarding to know that our team took the time to explain the process clearly, without pressure, and that the final installation exceeded your expectation.
We’ll also be sure to pass on your kind words to our installer, Mark, who will be thrilled to know his hard work made such a positive impression.
Thank you again for choosing Aquability and for recommending us to others. We wish you many years of comfort and enjoyment from your new bathroom.
Kind regards
The Aquability Customer Service Team
The whole process was easy.
January 14, 2026
Reply from Aquability
Dear Susan,
Thank you so much for the five star rating! We're so pleased to hear that you had a positive experience with Aquability and really appreciate your recommendation. If there is anything else we can help you with, please get in touch.
Warm regards,
The Aquability Customer Service Team
Lots of help and guidance on choosing…
Lots of help and guidance on choosing the Unit. The fitter was good and kept me appraised of what was happeining then as also had the WC replaced.
January 6, 2026
Reply from Aquability
Dear Mr Weatherburn,
Thank you so much for sharing your experience. We've passed on your kind comments to the sales advisor and installer and trust you are enjoying your new easy access shower. If we can be of any further assistance, please do let us know.
Thanks again for your custom and support. We really appreciate it.
Warm regards,
The Aquability Customer Service Team
Best for both parties to understand and respect each other’s decisions
These staff members can make mistakes and nobody is perfect so best thing for them to do is learn from mistakes and stop sending customers Brochures by mistake as this will cut criticism from the customer and the customers will not give negative feedback/ criticism it’s in the company’s interests to promote healthy customer relationships this would be in best interest of both parties!
January 8, 2026
Unprompted review
Reply from Aquability
Dear Mr Patel,
Thank you for your feedback which helps us to improve our service. We apologise for sending a duplicate brochure to you in error, following your most recent enquiry with us and understand the importance of being accurate when addressing mail, and why this can sometimes be a sensitive issue. We are truly sorry for any upset we unwittingly caused you.
If you still require assistance and would be prepared to give us another chance, please do take a look at our overwhelmingly positive reviews and contact us again on our freephone number and we would be delighted to help.
Kind regards
The Aquability Customer Service Team
Avoid Aquability bathroom company
Avoid Aquability bathroom company, the salesman called John came to visit my bathroom in Cardiff , I wanted to remove bath and install a safe shower tray .John spent 6 hours in my house , all he did was telling lies , saying that I needed a shower pump installed in airing cupboard that would cost £350 , but it would be free if I signed on same day for the work to be done . That pump does not exist , he told me that he would get commission of £160 and he became angry and intimidating if I did not sign a contract.
I signed , but cancelled it later, I advise others to be very aware of this company, and avoid been treated so badly in your own house. He lied all the time , pretending that he was giving me a pump free, but this pump does not exist and it is not needed, so he is lying for me to sign contract, I have reported this to Trading standards, as Rude John lies to older women customers. What a disgrace!
Please avoid distressing yourself by using Aquability. This company has a salesman that lies telling that you need a pump for a shower, the pump is inside the shower unit, not in airing cupboard,but salesman wants to include it in the quote and charge £350. The pump does not exist, I let this man messing up with my bedding to avoid an argument , as he was getting angry, he could not see a pump because it does not exist, but this is a manipulative way to obtain a sale. Please avoid Aquability and find another honest company.
I complained to Aquability and now they are responding that I need a social worker in my house. How offensive is that? What Aquability needs is not to lie and be honest with sales, they are accusing me of my capabilities, because I did cancelled the order , due to this salesman being a nuisance and a dishonest man in my own house . I had to bear with him 6 hours, what type of a decent person behaves in such way?
This man needs to be told not to be in a house 6 hours and getting angry because I did not want to sign a contract.
Aquability shows no duty of care. A very untrustworthy company ! Please do not allow this man to spend 6 hours in your home, I did it as being courteous, I should have opened my front door and demanding him to leave!
Very incompetent company!
I am writing this honest review to make others aware!
January 6, 2026
Unprompted review
Reply from Aquability
Dear Maria,
We were truly sorry, shocked and concerned to receive your review following your recent order.
At Aquability, we pride ourselves on the integrity of our sales team and operate a zero-tolerance policy towards situations such as you describe. We understand that a director called you yesterday to offer our sincere apologies, discuss your experience in greater detail - ahead of a disciplinary hearing - and ensure that your refund was processed immediately.
We have written to you directly with regard to the above and reiterate that we are truly sorry that you felt lied to or pressured about having a shower pump installed. John has informed us that he was trying to explain why it would be better for you to allow him to look in the airing cupboard to assess the capacity of your hot water system during his visit, rather than wait until the day of installation to see if a pump might be required, as a return visit to retro-fit a pump would incur an additional cost. We understand that there was a language barrier to overcome and you preferred not to have your linen disturbed, but hope that this explanation makes the issue a little clearer and that you can understand the reasons behind his request.
During our investigation into your complaint, we did look at your other Trustpilot reviews and note that there have been many other instances of you feeling pressured or mistreated by personnel visiting you at home, including a representative from one of our direct competitors. We therefore respectfully advise you to have a trusted friend, family member or social worker present during future appointments.
We do hope the above goes some way to addressing your concerns and wish you all the best in finding a solution to the difficulties you are currently experiencing. If you have any further queries about the recent visit or we can be of any assistance to you at all in the future, please do get in touch with us again on 01252 451587 and we would be happy to help.
Kind regards
The Aquability Customer Service Team
Quality product
Bath installation made very quick got installed before Christmas done very quick I'm able to get into the bath or shower without having to climb into the bath I have a door I can open and close preventing any water coming out and a screen preventing any leaks or splashing onto the floor, installers were very pleasant and demonstrated how everything works.
Only two things which could of commicated better the salesman informing you that there would be pump to help fill up the bath quicker which I didn't know until the installation started being put in,also the installer making sure the tap which might be put on the side of the bath making sure you have enough room between the tap and shower if you have one to able wash yourself without the tap being too close.
So make sure there is enough room measured for movement between shower and tap.
December 17, 2025
Reply from Aquability
Dear Mr Calver,
Thank you so much for the positive review and for providing us with helpful feedback. Whilst we are pleased to hear that the new bath is easier to access, we would like to organise a follow-up visit to address the issue you have raised with the positioning of the taps and to arrange to have them relocated to suit your requirements. We will be in contact with you shortly to make an appointment at a mutually convenient time and look forward to seeing you again in the near future.
Warm regards,
The Aquability Customer Service Team
I like the fact that it was done in…
I like the fact that it was done in one day with no mess or major upheaval. The fitters were very efficient and friendly. All the rubbish was taken away.
December 17, 2025
Reply from Aquability
Dear Gillian,
Thank you so much for your review and the positive comments. It's great to hear that our installers were efficient and friendly and that the works were completed in one day, as promised.
If there is anything else we can do to improve, please do get in contact and let us know. Your satisfaction is our number one priority and we would be delighted to assist you.
Warm regards,
The Aquability Customer Service Team
Excellent service and good…
Excellent service and good result.Fitter very polite and professional.
December 23, 2025
Reply from Aquability
Dear Mrs Bailey,
Thank you for this lovely review. We're so pleased to hear that you are happy with the service your received from Aquability and that our installer, Mike was polite and professional.
Thank you for choosing Aquability and for sharing your experience.
Warm regards,
The Aquability Customer Service Team
Excellent Company
Customer services worked with us to meet our timetable for installation. The fitter did an excellent job finishing in half a day leaving a clean and tidy job. All rubbish cleared away without any fuss. Shower is great and looks very stylish.
We would recommend Aquability without hesitation.
December 10, 2025
Reply from Aquability
Dear JC,
Thank you so much for this wonderful review. It's fantastic to hear that you are delighted with the installation and enjoying your new shower. We really appreciate your recommendation and support.
Kind regards,
The Aquability Customer Service Team
I like the new shower and accessories
I like the new shower and accessories, the fitter was excellent very professional and done an amazing job, the rubbish was collected the next day so all good, however I felt the sales person was abrupt and came across like a market trader he needs to slow down and give the customer a chance to talk and ask questions, I also thought the cost of £10,500 a little expensive for what was supplied, plus the shower was fitted 4 weeks later than expected. I would like to point out that the fitter and aquability were able do what other bathroom companies and fitters said couldn't be done so thank you.
December 17, 2025
Reply from Aquability
Dear Valued Customer,
Thank you so much for the useful feedback which we have passed on to our sales and installation teams. We understand that the shower was required urgently and we are sorry that the installation took longer to arrange than you had hoped, in spite of our best efforts. We're please to hear that you are happy with the product and with our installer and thank you again for your custom, your patience and for taking the time to share your experience.
Warm regards,
The Aquability Customer Service Team
I strongly recommnd Aquability .…
I strongly recommnd Aquability to anyone considering a new Bath or Shower. They offer a range of products, advice and first class service without pressure of any kind. The entire process from enquiring to completion was undertaken in a highly professional manner. It was a pleasure doing business with them.
December 9, 2025
Reply from Aquability
Dear Mr Garton,
Thank you so much for this lovely review and your kind words. We're delighted to hear that you were happy with the service you received from Aquability and really appreciate your recommendation and support. Thank you again.
Warm regards,
The Aquability Customer Service Team
From 1st contact io completion of our…
From 1st contacto completion of our walk in shower everyone from Aquability was very helpful and pleasant to deal with, your engineer was pleasant and personable, worked hard to
complete the installation in one day. We are very pleased with our new unit and will highly recommend Aquability to our family and friends. Thank you for an excellent service. Kind regards John Henson.
December 16, 2025
Reply from Aquability
Dear John,
Thank you so much for this wonderful review. We really appreciate you taking the time to share your experience and are delighted to hear how pleased you are with the new facilities and the work carried out by our installer, Mike.
Thank you again for choosing Aquability and for recommending us.
Warm regards,
The Aquability Customer Service Team
Reply from Aquability
Dear Edward,
Thank you very much for the five star rating! We're so pleased to hear that you received a helpful and efficient service from our company.
Please let us know if there is anything else we can do to help.
Warm regards,
The Aquability Customer Service Team
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