Bought the Stinger 12.8 board which is no longer sold, really poor build quality! After just my 2nd trip, mounts started to come loose. Customer service was responsive but feel cheated by company afte... See more
Company replied
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Bought the Stinger 12.8 board which is no longer sold, really poor build quality! After just my 2nd trip, mounts started to come loose. Customer service was responsive but feel cheated by company afte... See more
Company replied
Aquaplanet were fantastic. I’ve bought some amazing products which I’ve put to good use. Training and info videos are brilliant and very informative. When I needed to return something the process was... See more
Very quick responses and delivery. Paddle board is brilliant and good value with all associated equipment
Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... See more
We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?
No recent history of asking for reviews
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Replied to 85% of negative reviews
Typically replies within 1 week
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Ordered a Rockit paddle board as a present for family member. Not used yet but fantastic value and quality. Arrived within a few days of ordering and the company kept me up to date with the process as well as sending valuable information about paddle boarding. Would buy again from this company.
Very high quality fins with fast delivery and excellent customer care with very quick response to messages. Highly recommend, and would definitely purchase from this company again, many thanks.
Excellent website. Easy to navigate and order. Very quick delivery and great follow up service. I have yet to try out my inflatable roof rack but I feel confident that it will be perfect and if in the unlikely event that there is a problem I am sure the service will be five star.
Ordered and came within a couple of days in time, even during the Christmas rush, for a friend's birthday. Got it at a reduced price with online code, so very happy.
I have given the rating based on our Customer Service experience. My query was dealt with straight away enabling me to order the SUP we wanted which was delivered within a couple of days.
We bought it as a Christmas present for our daughter so hasn't been used yet.
I was very happy with the lady on the end of the phone when I was having problems trying to pay for my equipment, I rang the shop and she was sooooo patient with me as she talked me through it , I also received my boards within 2 days very happy .
Ordered as a gift, really easy. To order via website and delivered on time with great communication at each step. Daughter very happy 😄
Great service from Aquaplanet - my paddleboard arrived a day early! Would not hesitate to recommend to others.
Fantastic paddleboard at an incredible price. Lots of really well thought out elements to the design too. Only slight niggle is the free electric pump only pumps up to 16 psi and the board needs 18, but that's nothing to do with the board itself hence 5 stars.
2 stars due to good discounted price and quick delivery, HOWEVER….
Shocked at the lack of packaging. Literally an address sticker on the side of the product box - no box, no bag, not even taped closed.
I absolutely support minimising waste and unnecessary packaging, however surely items costing over £100 full price should be protected in the delivery process! Sadly there should also be an attempt to disguise what that item is to avoid theft. Ensuring a box is at least securely closed before shoving it in the mail is essential and far from “excess”.
Additionally, it was a gift and that Christmas surprise has been ruined as the recipient has picked it up from the front door.

Reply from Aquaplanetsports
I am so impressed with how Aqua planet has assisted me.
Firstly I had a mix up by accidently ordering the same item twice on an evening order and even though one of the items was in the post they pulled it out and cancelled it and refunded me. Secondly I had another mix up with my order and it was dealt with on the same day and I received the replacement quickly.
Easy online purchase, quick tracked delivery. Brilliant offer.
Great products at good prices and and a prompt delivery service, will definitely buy from them again
Top notch product also delivery was promptly dispatched
Excellent customer service if any problems or questions
So pleased with the service I have received from Aquaplanet. It's great to have a phone number on the website so its really easy to get hold of somebody if you have a question. The team were really polite and helpful and made my buying experience extremely easy and straight forward. Thank you Aquaplanet team! :)
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