ARCTIC - GmbH Reviews 367

Awesome product, and great support team! The Arctic Freezer III 420 works great on my machine, keeping the CPU very cool (42 degrees when idle). I accidentally damaged a part during installation and the customer service team was very helpful, sending me a replacement part very quickly.

Great products and great customer service

After 3+ years that i bought a cooler system for my cpu, my fan was off centered and was making noise. Got a free one from the support. Quick, efficient, best experience

I recently had an issue with some missing spacers for my Arctic Freezer 34 eSports DUO. I contacted their support team and the experience was flawless. They were professional, quick to respond, and sent the replacement parts immediately. It's rare to find a company that stands behind its products and cares so much about its customers even years after the purchase. Great cooling performance and even better after-sales service. Highly recommended!

I had an excellent experience with Arctic’s customer service, especially thanks to Frederik. I reached out with a specific request, and he went above and beyond my expectations by kindly sending me special screws that are not even available for sale — completely free of charge.

Frederik was quick to respond, professional, and incredibly helpful throughout the entire process. What really stood out to me was his generosity and willingness to assist, even with something that wasn’t a standard request.

It’s rare to find such dedicated and customer-focused support nowadays. I truly appreciate his effort and outstanding service, and I would highly recommend Arctic to anyone looking for a company that genuinely cares about its customers.

Thank you again for your amazing support!

Arctic's customer support was very fast and helpful with providing me repair parts free of charge for a 6 year old AIO CPU cooler. My problem was handled professionally and accommodating.

I had issues with my arctic fans twice over two years, and both times I was met with the most helpful customer service team I think I have ever encountered. They stand by their products, and will do right when their product doesn't live up to their own high standards. They have secured me as a customer who will look to their products whenever I am in need, and I can't recommend them enough. Thanks to Andre and Lucas the first time around, and Simon the second time around.

I recently ran into an issue trying to source an LGA 1200 bracket for my ARCTIC Liquid Freezer III 240mm. After searching everywhere online with no luck, I reached out to ARCTIC’s customer service.
I was put in touch with Tim(Braunschweig), who was incredibly responsive. Not only did he address my concerns quickly, but he also arranged to send me the necessary bracket completely free of charge. In an era where "hidden costs" are the norm, this level of service is rare and highly appreciated. Huge thanks to Tim and the ARCTIC team for keeping my build on track!

I purchased a Arctic Summair Plus over 2 years ago, it was good however after repeated use the hinge wore down and eventually snapped.

I contacted Arctic to test their 6 warranty claims, true to Arctics reputation they not only replaced the item expediently, with no cost to myself, but without any objections or hassles.

I didn't even have to return the faulty unit which is a rarity for warranty claims, this kind of customer service is the only thing that should encourage brand loyalty in my opinion and is certainly why I will continue to consider Arctic over their competitors.

Great support, Arctic solved a problem of my own making. Thanks

I have recently purchased a AIO cooler, by mistake my cooler was not compatible with the cpu socket I have, the mounting bracket was no longer available on the site, so I decided to write to the support. It was a great experience in general, the response was back in a single day, with a solution, and at the end I have a mounting kit on the way in TWO days for a unsupported CPU socket. Could not recommend it enough, on top of the price/value ratio seems to be one finest on the market so far.

I had a faulty fans, that was not even bought directly from Arctic, yet they still sent me new replacement fans without any problems. Excellent service

I have never experienced such efficient, professional, and courteous customer service; I felt truly valued and well cared for. My sincere compliments to the team. Everything was resolved very quickly thanks to Jessica's assistance. I am extremely satisfied. Ty from Italy!

Bought an arctic cpu cooler back in 2023. Recently, one of the fans developed a fault, so I logged a ticket with the support team. Dominic was an absolute legend and sorted me out. Arctic, he's one of the good ones, keep him happy. Cheers!

I had a very great experience with ARCTIC support regarding my Liquid Freezer III Pro 360. I contacted them because I had to install the AIO rotated 180° due to motherboard clearance issues. Their support team provided a clear and technical explanation that mounting the hoses at the top would not cause functional problems, which gave me confidence to keep using the cooler in that configuration.

They also offered to send a 180° logo so that the pump block would look correct after rotating it. Even more impressive was that they followed up on the shipment and checked whether I had received the package. The logo arrived safely, and I really appreciate the attention and support they provided throughout the process.

Overall, both the product and the customer support for the Liquid Freezer III Pro 360 left a great impression.

Excellent service

My dog destroyed the cables from my 360 mm AIO cooler, i wrote and asked the Arctic support how to get some new, and they send me a new set without charge

I recently experienced an issue with one of the fans on my ARCTIC Liquid Freezer II 360mm. Living in Türkiye, I faced two major hurdles: local distributors do not sell these specific replacement fans, and current customs laws make receiving warranty parts from abroad extremely expensive.

The support representative who handled my case, Freddy(Frederik), was absolutely phenomenal. He understood the situation perfectly and allowed me to route the replacement to a UK address so it could be brought to me personally. Because the original fan was out of stock, Freddy went completely above and beyond by sending me three upgraded P12 Pro A-RGB fans to ensure my radiator setup remained perfectly balanced. He even thoughtfully provided the radiator-optimized versions with short cables to prevent any cable clutter in my PC case.

This level of attention to detail and genuine care for the customer is incredibly rare. This was the best customer service experience I’ve had in a long time. ARCTIC has definitely earned a loyal customer for life. Thank you, Freddy!

The product is great but I'm more surprised about the flawless after sales experience. I had a faulty VRM module fan after one and a half years of good use, they replied super fast and in less than a week I had the new part.