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Art.com Reviews 2,366

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvas prints, paper, and overall artistry, often exceeding their expectations. Many consumers appreciate the beautiful colors, true representations, and excellent framing options. The website is frequently highlighted for being well-organized, easy to navigate, and offering a vast selection of art and framing choices. Reviewers also commend the fast and secure delivery service, noting that items often arrive in perfect condition due to proper packaging. However, some customers experienced issues with their orders, such as dirt marks, damaged frames, or distorted images upon arrival. A few people also mentioned discrepancies in color compared to online images, leading to dissatisfaction. There were occasional concerns about packaging not being robust enough, and in some instances, the quality of the image resolution or framing was deemed poor.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are pleased with the quality of the artwork,... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy,... See more

Website

Reviewers mention positive feedback about the website. Customers find the website easy to use and navigate,... See more

Based on these reviews

Rated 4 out of 5 stars

The canvas print purchased is beautiful and perfect for our purposes. The only reason for the 4, instead of 5, star review is that on the first order there were "dirt/rub" marks on all 4 corners of t... See more

Company replied

Rated 4 out of 5 stars

Was disappoined when the expected day of delivery came and went. Waited all day. No explanation. Arrived the next day. I also think that maybe two screws/nails would have been helpful. It’s a beauti... See more

Company replied

Rated 5 out of 5 stars

I was excited when I opened the print of Matilda of Tuscany. The quality was even better than I had anticipated. Nice heavy paper, beautiful color, and easy to frame. Used as a prop for a medieval... See more

Company replied

Rated 5 out of 5 stars

Order arrived damaged in transit with FedEx. Emailed customer support with photos of damage. Responded within hours stating a replacement item was being prepared and no need to return damaged item. I’... See more

Company replied


Company details

  1. #51 of 86 best companies in Decoration and Interior Design Store
  2. #100 of 166 best companies in Furniture Store
  3. #40 of 87 best companies in Home Goods Store
  4. #8 of 12 best companies in Picture Frame Shop
  5. #6 of 10 best companies in Poster Store

Written by the company

Art.com makes discovering and buying wall art a truly enjoyable experience, offering the world’s largest collection of premium-quality art prints and décor. With millions of wall art prints in every imaginable style—from modern abstracts and photography to vintage posters and classic masterpieces—finding art that perfectly matches your style and space has never been easier. We’ve made it simple to browse by subject, color, room, or artist so you can quickly find the perfect piece for your home, office, or any space you want to transform. Once you’ve found the art you love, we offer handcrafted finishing options that elevate it from a print to a stunning, ready-to-hang work of art. Choose from over 100 custom-crafted frames, hand-stretched canvas prints, durable wood-mounted art, or protective lamination—often for about 40% less than a custom frame shop. Every order from Art.com is backed by our commitment to museum-grade quality, exceptional craftsmanship, and a 100% satisfaction guarantee. Our prints are produced with the finest materials and advanced printing technology to ensure vibrant colors, sharp details, and lasting beauty. At Art.com, we believe that when you find art you love, you love your space even more. That’s why we make it easy, affordable, and inspiring to bring beautiful wall art into your life. Whether you’re decorating an entire home, refreshing a single room, or searching for the perfect gift, Art.com is your trusted partner for art that tells your story.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent experience!

First time online art buyer here, I was super impressed by the entire process. I love my print, I gaze at it daily! The quality is awesome, particularly the framing and the hanging hardware. 11/10 and I'll be back!

February 10, 2026
Unprompted review
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Reply from Art.com

We value your opinion and truly appreciate your continued support. Thank you for being our customer!

Rated 5 out of 5 stars

Great Customer Service

March 20, 2026
Unprompted review
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Reply from Art.com

Your input helps us improve — thank you for taking the time to share it and for choosing us.

Rated 5 out of 5 stars

Beautiful print

Beautiful print. Arrived very quickly. Happy with my purchase.

March 13, 2026
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Reply from Art.com

Thank you for your feedback! We’re grateful for your trust and for being one of our valued customers.

Rated 4 out of 5 stars

Huge selection, helpful navigation

Huge selection of art, with useful navigating filters. The "favorites" button allowed me to pick a range of artworks, compare them, and save those I wanted to buy later. Everything arrived well-packaged and ready to hang.
More information on each painting and artist would make the experience even better.

March 6, 2026
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Reply from Art.com

Thanks for being part of our community and helping us improve with your feedback.

Rated 3 out of 5 stars

Great Framing - Print just OK

The framing was executed perfectly, however the quality of the print itself isn't so great, it's not very high res and there is some banding in the digital print.

March 10, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

Very satisfied

I have bought several pictures from you over the years and have never been disappointed. The last two were perfect! Thank you!

March 13, 2026
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Reply from Art.com

We appreciate you taking the time to share your experience — thank you for being a loyal customer.

Rated 1 out of 5 stars

Poor product and service.

I I have purchased a number of framed art pieces from art.com over the years and, for the most part, have been very satisfied. However, this time not so much. The frame is cheap looking, had several knicks, had coating missing from the corners, and the hanger was wrong for the way I wanted it to hang. The picture itself has some tiny spots on it as if someone dripped liquid on it (?). I "texted" with a representative of the company (I guess there is no such thing as actually speaking to someone). He kept saying that he would send a replacement but I had to send pictures of the damage. I am unable to do that and I didn't want a replacement. I just wanted to return the picture and get a refund. He said I could get a refund if I returned it but I would have to create my own label, pay for the shipping, and get back to "someone" with the tracking number. I purchase many items that are shipped to me. I have always been able to receive a return shipping label and no questions asked. I am extremely unhappy with the product and the service. I have decided to keep the product and fix it myself.

March 13, 2026
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Reply from Art.com

I'm truly sorry for your experience. If you need further assistance, please don't hesitate to reach out to our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 3 out of 5 stars

Expensive for a print!

I needed those colors for my house. The colors seem a little darker than what the picture shows. Not the best quality. Frame is nice.

March 6, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

It is just a beautiful painting

It is just a beautiful painting. It was packaged very well too.

March 6, 2026
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Reply from Art.com

Your feedback is incredibly valuable to us — thank you for being such an important part of our community.

Rated 4 out of 5 stars

Nice Print. Needs protective corners when shipping.

The canvas print purchased is beautiful and perfect for our purposes. The only reason for the 4, instead of 5, star review is that on the first order there were "dirt/rub" marks on all 4 corners of the canvas and on one spot on the face of the canvas, which might not have been so noticeable, but they were on white portions of the print. Customer service was very responsive and sent another, which, unfortunately, also had marks on the corners and face, but they were not in as obvious areas. I eventually tried some old "correct type" that I had and rubbed it on the defective areas. It made it "good enough," so did not contact CS again.

February 25, 2026
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Reply from Art.com

We're always listening and learning—thanks so much for your insight.

Rated 5 out of 5 stars

Beautiful Addition to Our Space!

The watercolor landscape is beautiful and adds such personality to our room! The artwork was carefully shipped and arrived in super condition.

March 5, 2026
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Reply from Art.com

We truly appreciate your feedback and your continued support as a valued customer.

Rated 5 out of 5 stars

Looks great

Looks great! Nicely framed, print looks high quality. Good price.

March 6, 2026
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Reply from Art.com

Thanks for being part of our community and helping us improve with your feedback.

Rated 5 out of 5 stars

Beautiful pictures

Beautiful pictures. Well made and packed well. Love doing business with them. Excellent quality.

March 12, 2026
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Reply from Art.com

We're always listening and learning—thanks so much for your insight.

Rated 5 out of 5 stars

Beautiful frame

Beautiful frame, good value shipped quickly

March 12, 2026
Art.com logo

Reply from Art.com

We appreciate you taking the time to share your thoughts—thank you.

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