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Art.com Reviews 2,366

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including the canvas prints, paper, and overall artistry, often exceeding their expectations. Many consumers appreciate the beautiful colors, true representations, and excellent framing options. The website is frequently highlighted for being well-organized, easy to navigate, and offering a vast selection of art and framing choices. Reviewers also commend the fast and secure delivery service, noting that items often arrive in perfect condition due to proper packaging. However, some customers experienced issues with their orders, such as dirt marks, damaged frames, or distorted images upon arrival. A few people also mentioned discrepancies in color compared to online images, leading to dissatisfaction. There were occasional concerns about packaging not being robust enough, and in some instances, the quality of the image resolution or framing was deemed poor.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are pleased with the quality of the artwork,... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy,... See more

Website

Reviewers mention positive feedback about the website. Customers find the website easy to use and navigate,... See more

Based on these reviews

Rated 4 out of 5 stars

The canvas print purchased is beautiful and perfect for our purposes. The only reason for the 4, instead of 5, star review is that on the first order there were "dirt/rub" marks on all 4 corners of t... See more

Company replied

Rated 4 out of 5 stars

Was disappoined when the expected day of delivery came and went. Waited all day. No explanation. Arrived the next day. I also think that maybe two screws/nails would have been helpful. It’s a beauti... See more

Company replied

Rated 5 out of 5 stars

I was excited when I opened the print of Matilda of Tuscany. The quality was even better than I had anticipated. Nice heavy paper, beautiful color, and easy to frame. Used as a prop for a medieval... See more

Company replied

Rated 5 out of 5 stars

Order arrived damaged in transit with FedEx. Emailed customer support with photos of damage. Responded within hours stating a replacement item was being prepared and no need to return damaged item. I’... See more

Company replied


Company details

  1. #51 of 86 best companies in Decoration and Interior Design Store
  2. #100 of 166 best companies in Furniture Store
  3. #40 of 87 best companies in Home Goods Store
  4. #8 of 12 best companies in Picture Frame Shop
  5. #6 of 10 best companies in Poster Store

Written by the company

Art.com makes discovering and buying wall art a truly enjoyable experience, offering the world’s largest collection of premium-quality art prints and décor. With millions of wall art prints in every imaginable style—from modern abstracts and photography to vintage posters and classic masterpieces—finding art that perfectly matches your style and space has never been easier. We’ve made it simple to browse by subject, color, room, or artist so you can quickly find the perfect piece for your home, office, or any space you want to transform. Once you’ve found the art you love, we offer handcrafted finishing options that elevate it from a print to a stunning, ready-to-hang work of art. Choose from over 100 custom-crafted frames, hand-stretched canvas prints, durable wood-mounted art, or protective lamination—often for about 40% less than a custom frame shop. Every order from Art.com is backed by our commitment to museum-grade quality, exceptional craftsmanship, and a 100% satisfaction guarantee. Our prints are produced with the finest materials and advanced printing technology to ensure vibrant colors, sharp details, and lasting beauty. At Art.com, we believe that when you find art you love, you love your space even more. That’s why we make it easy, affordable, and inspiring to bring beautiful wall art into your life. Whether you’re decorating an entire home, refreshing a single room, or searching for the perfect gift, Art.com is your trusted partner for art that tells your story.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Transportation History

It was a Sketch or Hand-Drawn Diagram I had seen before in my Employer's Office and thought it had Historical Value, so when I saw it, I purchased it.

March 16, 2026
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Reply from Art.com

We appreciate you taking the time to share your experience — thank you for being a loyal customer.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Great quality! Fair pricing- delivery flawless!

March 17, 2026
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Reply from Art.com

Your feedback is incredibly valuable to us — thank you for being such an important part of our community.

Rated 5 out of 5 stars

Beautiful

Beautiful. Exactly what my home needed.

March 10, 2026
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Reply from Art.com

Thank you for sharing your thoughts — your feedback helps us grow and serve you better.

Rated 5 out of 5 stars

Exactly as advertised

Exactly as advertised. Shipped quickly

I accidentally ordered twice. Customer Service was immediately responsive to fix my error

March 16, 2026
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Reply from Art.com

We value every customer—and your feedback truly makes a difference. Thank you!

Rated 5 out of 5 stars

Beautiful print

Beautiful print, exactly as shown. Packaged securely and fast delivery. Love it!

March 16, 2026
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Reply from Art.com

It means the world to us to hear from our customers—thanks for your feedback!

Rated 4 out of 5 stars

Five stars on the art

Five stars on the art, framing and overall quality. I am very pleased with the product. I did an entire gallery wall with some art from Art.com and a few of my own photos. It turned out stunning and the price was very reasonable. Only issue was one peice didn’t arrive and instead I received a kids poster😂. But they fixed it and I had the missing art within about reasonable time.

March 16, 2026
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Reply from Art.com

We appreciate you! Thanks for the feedback and for being part of our community.

Rated 5 out of 5 stars

I bought 5 pieces

I bought 5 pieces. Loved them all..one picture was sent in error, they told me to keep it and they sent the correct item! Great service and quality art!

March 9, 2026
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Reply from Art.com

We appreciate you taking the time to share your thoughts—thank you.

Rated 4 out of 5 stars

Consider the Expense of any Return Items

Art.com offers a good product. The pictures were fine. We purchased 4 12x12 paintings (16 square with frames) to be hung in a group and did not like the look when we were done. It cost us $121.00 to return via USPS. The boxes are large and do protect the product but their size increases mailing expense.

March 16, 2026
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Reply from Art.com

Thank you for your feedback — we truly appreciate it. I see you've already been in contact with our Customer Care team. If there's anything else we can do to help, please don't hesitate to reach out. Thank you.

Rated 5 out of 5 stars

Highly recommend!

Website was easy to navigate. Quality of items was excellent - very happy with my purchase from them!

March 9, 2026
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Reply from Art.com

Thank you! We’re always listening and appreciate hearing from customers like you.

Rated 5 out of 5 stars

the print was perfect for what I…

the print was perfect for what I needed, although they didn't have the one I was looking for.
It was shipped correctly. I will use them again!

March 6, 2026
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Reply from Art.com

We’re grateful for your support and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Bday Surprise!!

Gifting for my Mom’s 96th Birthday!

March 15, 2026
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Reply from Art.com

Thanks so much—we truly value your feedback and your loyalty as a customer.

Rated 5 out of 5 stars

site is easy to navigate and has a vast…

site is easy to navigate and has a vast inventory. I order prints and frame them myself, colors are bright and the paper is of high quality.

March 13, 2026
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Reply from Art.com

We’re grateful for your support and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

Excellent Quality

The quality of the Print and frame is excellent and a very good value.

March 5, 2026
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Reply from Art.com

Thanks so much—we truly value your feedback and your loyalty as a customer.

Rated 2 out of 5 stars

Prints good, framing is poor

Print is super quality. Paid up for the framing service and very disappointed. The glass is super reflective and even wood of frame not great. Michaels would have been cheaper even with anti-reflective glass. Will by prints here in future but will not do framing ever again.

March 13, 2026
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Reply from Art.com

We're very sorry your order didn’t meet your expectations. If you need further assistance, please don’t hesitate to contact our Customer Care team here: https://www.art.com/help/talktous. Thank you.

Rated 5 out of 5 stars

Good purchase experience.

Good frame selection. Good mounting offerings. Easy order entry. Good packaging. Delivery one day early! Received in perfect condition. Very satisfied!

March 13, 2026
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Reply from Art.com

Your feedback helps us make things better — thank you for your trust and for being a valued part of our community.

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